Bright House Networks Customer Service

Phone Number & Contact Info

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Calling this Bright House Networks Customer Number

By Christian Allen

Apr 26, 2024

When calling Bright House Networks, it's important to keep a couple things in mind. First, the company has been bought out by Spectrum and no longer operates under the Bright House name. The number still works perfectly fine, but it will connect you to Spectrum's cable and internet service rather than Bright House.

Second, if you're trying to get assistance from Bright House, you either need to be an existing customer or have a defined address where you want to set up service. I tried calling to get information about prices as someone who would be moving and didn't have the exact address yet, but I was told that I would not be able to get full pricing without an exact address.

You'll also need to provide a lot of information when you get started. When I called, the representative asked me for my name, phone number, provider and e-mail for the account. She asked for the phone number despite having access to the number I was calling from, as she asked me what my current number was when I provided an alternate phone number.

After getting all of that information, she told me that without a defined address, she could not provide me accurate pricing. She said that if I opted for just internet, packages would start at $69.99, while the package for bundling cable and internet would start at $152.99. However, certain locations offered discounts at times, and she couldn't provide that information without my address.

Overall, I thought this was helpful to existing customers, but not very helpful to prospective customers. If you're planning to move, I'd wait until you're settled in before calling, even if that means a day or two without internet. For regular customers who already have an account, I would use this number for assistance with no hesitation.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Bright House Networks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bright House Networks agent. This phone number is Bright House Networks's best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-222-0102 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Bright House Networks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bright House Networks has 3 phone numbers. It's not always clear what is the best way to talk to Bright House Networks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bright House Networks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bright House Networks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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