Bright House Networks Customer Service

Phone Number & Contact Info

Bright House Networks's Best Phone Number

Toll-free·Calls Customer Service·Most popular Bright House Networks number

How do I talk to a live human at Bright House Networks?

A:Repeat "Representative" until you are transferred.

Does Bright House Networks offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

Bright House Networks Customer Phone Numbers

New Customers

Toll-free · Mon-Sat 8am-1am, Sun 8am-12am EST · Press 1 to order service, press 2 for customer service ·

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bright House Networks phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative" until you are transferred.
Here is how our research team describes the way the Bright House Networks phone system greets you: Please tell me the number associated with your account.
Below are some clips we've found from Bright House Networks's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Welcome to Spectrum.
This call may be recorded for quality and security purposes.
Please tell me the phone number associated with your account."
Excerpt from a call with Bright House Networks
Wednesday, January 3, 2024 10:16 PM

The first phone menu

"Welcome to Spectrum. This call may be recorded for quality and security purposes. Please tell me the phone number associated with your account. Or your account number, or say, I don't sorry. Please say or enter the ten digit phone number on your account. Or your full account number. Skipping the dashes if there are any.
If you don't know either number, say I don't know them or press one.
Or say, I don't have an account, or press two.
To switch to touch tone, press star nine nine at any time."
Excerpt from a call with Bright House Networks
Wednesday, January 3, 2024 10:16 PM

What are the hours and when should I call?

Bright House Networks operates the call center for this 855-222-0102 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 644 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bright House Networks phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bright House Networks staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bright House Networks is Friday. The most busy day to call is Monday. Again, this is based on a sample of 644 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Bright House Networks

In summation, the best day to call Bright House Networks is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bright House Networks staffs the call center well on Friday.

Calling this Bright House Networks Customer Number

Christian Allen is the editor / author responsible for this content.
Apr 26, 2024

When calling Bright House Networks, it's important to keep a couple things in mind. First, the company has been bought out by Spectrum and no longer operates under the Bright House name. The number still works perfectly fine, but it will connect you to Spectrum's cable and internet service rather than Bright House.

Second, if you're trying to get assistance from Bright House, you either need to be an existing customer or have a defined address where you want to set up service. I tried calling to get information about prices as someone who would be moving and didn't have the exact address yet, but I was told that I would not be able to get full pricing without an exact address.

You'll also need to provide a lot of information when you get started. When I called, the representative asked me for my name, phone number, provider and e-mail for the account. She asked for the phone number despite having access to the number I was calling from, as she asked me what my current number was when I provided an alternate phone number.

After getting all of that information, she told me that without a defined address, she could not provide me accurate pricing. She said that if I opted for just internet, packages would start at $69.99, while the package for bundling cable and internet would start at $152.99. However, certain locations offered discounts at times, and she couldn't provide that information without my address.

Overall, I thought this was helpful to existing customers, but not very helpful to prospective customers. If you're planning to move, I'd wait until you're settled in before calling, even if that means a day or two without internet. For regular customers who already have an account, I would use this number for assistance with no hesitation.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Bright House Networks

If you have time to do a bit of reading before you call Bright House Networks, we recommend you read over some of our problem-specific articles.

Can I access my Bright House Networks email remotely?

Yes, Bright House Networks provides remote access to your email account. You can access your Bright House Networks email remotely using a web browser on any internet-connected device. Simply visit the Bright House Networks email login page, enter your email address and password, and you will be able to access your emails, compose new ones, and manage your inbox from anywhere with an internet connection. This convenient feature allows you to stay connected and access your email on-the-go, whether you are traveling, working remotely, or simply away from your computer. Bright House Networks understands the importance of staying connected and provides you with the flexibility to access your email remotely for your convenience and productivity.

How Do I Cancel My Bright House Networks Account?

This guide is designed to help individuals wishing to cancel their Bright House Networks accounts. It offers crucial information that can help make the process time-efficient, whether you're calling the Bright House customer service crew or Spectrum's retention department.

What are the different bundle options available with Bright House Networks?

Bright House Networks offers a variety of bundle options to cater to different customer needs. Customers can choose from three main bundles: TV + Internet bundle, TV + Internet + Phone bundle, and TV + Internet + Phone + Home Security bundle. The TV + Internet bundle provides customers with a selection of TV channels and high-speed internet. This option is ideal for those who primarily use streaming services or want access to their favorite TV shows and movies. For customers who need a home phone as well, the TV + Internet + Phone bundle combines television, internet, and a reliable phone service into a comprehensive package. This option is suitable for households that still utilize landlines regularly. Lastly, the TV + Internet + Phone + Home Security bundle combines all the features of the previous bundles with a comprehensive home security system. This option is excellent for those wanting additional peace of mind and home protection. Overall, Bright House Networks offers a range of bundle options to cater to different preferences and requirements.

Top Bright House Networks customer service problems

Click the link above to get answers to just about any Bright House Networks customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bright House Networks, and their purpose. Are any of these similar to the reason you are trying to call?
Difficulty reaching Bright House Financial: "I'm trying to reach Bright House Financial, and I can't get through with them."
- From a call lasting 5m 54s , Jan 3, 2024 10:16 PM

More Bright House Networks Customer Service Contacts

There are of course other ways to contact Bright House Networks customer service besides the phone. Below we list the best ones, by medium.

Bright House Networks Customer Help Desk / Web Support - Customer Service
Fill in applicable information for chat
As a last, sometimes only, resort- Bright House Networks customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bright House Networks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bright House Networks agent. This phone number is Bright House Networks's best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-222-0102 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Bright House Networks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bright House Networks has 3 phone numbers. It's not always clear what is the best way to talk to Bright House Networks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bright House Networks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bright House Networks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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