Optimum Customer Service

Phone Number & Contact Info

Optimum's Best Phone Number

Toll-free·Calls Customer Service·Most popular Optimum number

How do I talk to a live human at Optimum?

A:Press 1, then 0 at each prompt until transferred

Does Optimum offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm, Sat 9am-1pm EST. The least busy day is Saturday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Optimum Customer Phone Numbers

Technical Support

Toll-free · Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST · Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions ·

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·

Mobile Customer Service

Toll-free · Mon-Fri 8am-8pm, Sat-Sun 8am-6pm EST · Just wait through the menu and they'll eventually transfer you. · Say or enter the 10-digit phone number on my account or say "use my account number."

Altice Mobile Customer Service

24 hours, 7 days · Just follow the prompts. they have improved their response time and service dramatically. · Say or enter the 10-digit phone number on my account or say "use my account number."

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

International Customer Service

24 hours, 7 days · Calling this Optimum number should go right to a real human being · Enter your 10-digit Optimum phone number.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Optimum phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0 at each prompt until transferred
Here is how our research team describes the way the Optimum phone system greets you: Say or enter the 10-digit phone number on my account or say "use my account number."
Below are some clips we've found from Optimum's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"You for calling Optimum Business. This call may be recorded. To get started You'd like to use your account number. Right?"
Excerpt from a call with Optimum
Tuesday, January 16, 2024 1:30 AM

They may need the phone number on your account

"Thank you for calling Optimum Business. This call may be recorded.
Please tell me the ZIP code of the account you're calling about. You can also say use a different phone number or use my account number.
Sure. To get started, please say or enter the ten digit phone number on your account or say use my account number."
Excerpt from a call with Optimum
Friday, June 14, 2024 3:02 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Optimum Business. This call may be recorded. Thanks. How can I help you today?"
Excerpt from a call with Optimum
Wednesday, May 22, 2024 1:03 AM

They may ask you to say or enter information

"Thank you for calling Optimum Business. This call may be recorded.
Please tell me the ZIP code of the account you're calling about. You can also say use a different phone number or use my account number.
Please say or enter the ZIP code of the account. You can also say use a different phone number or use my account number."
Excerpt from a call with Optimum
Monday, July 1, 2024 12:32 PM

The first phone menu

"Thank you for calling Optimum Business. This call may be recorded. So I can find the right one, please tell me the ZIP code of the account you're calling about. You can also say use a different phone number or use my account number. Please say or enter the ZIP code of the account. You can also say use a different phone number or use my account number. Sorry. I still didn't hear you. Please say or enter the ZIP code of the account.
You can also say use a different phone number or press one.
Use my account number or press two."
Excerpt from a call with Optimum
Friday, June 14, 2024 7:10 PM

What are the hours and when should I call?

Optimum operates the call center for this 888-276-5255 phone number Mon-Fri 9am-5pm, Sat 9am-1pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,001 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optimum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optimum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Optimum is Saturday. The most busy day to call is Tuesday, which averages 384% more phone calls by comparison. Again, this is based on a sample of 1,001 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Optimum

In summation, the best day to call Optimum is Wednesday.

Calling this Optimum Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 26, 2023

Since my move to Ohio, I haven't had internet because I've been too busy to sit down and investigate my options. I had a major internet carrier before my move and it was far too expensive, so this time I thought I would look for a smaller company to hopefully help cut down my costs. For that reason, I wanted to chexk out Optimum which I heard piggybacks off a major carrier but offers more affordable plans. With that in mind, I figured the easiest way to sign up was just to call. 

I was hoping this wouldn't take me too long, since you can easily spend forever waiting to talk to someone at an internet company. Between outages and billing questions, and then business clients, there are a lot of reasons why people could be calling Optimum. In fact, it turns out that Optimum's 888-276-5255 phone number went straight to its business service department, but I was able to choose residential service, so it all worked anyway. Unfortunately, Optimum wasn't an option for my address, but for anyone else, this line will help you sign up for internet even if you aren't calling about business service.

When I called, an automated voice answered the phone call and said, "Thank you for calling Optimum Business. To get started, please enter or say the 10-digit phone number that is on your account. You can also say, use my account number. You can also say, become a customer." Obviously, I didn't have a number linked to an account, so I just said that I wanted to become a customer. The next question was whether I was a home or business customer. I chose home, and then it asked me for the Zip code where I would like to have service.

It told me that, unfortunately, Optimum doesn't offer service in my area yet, but to hold because it does have a partner that offers internet service to my Zip code. That was a little disappointing, but I figured that the partner company would be about the same if Optimum was referring me straight to it. I was transferred to the SmartMove customer service line where I had to answer similar questions before a customer service agent picked up. It took me about five minutes to talk to someone there.

I'd recommend calling this line to anyone because it seems that even if Optimum can't offer service to you, it can find another company that can. That's more helpful than attempting to figure it out on your own.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Optimum

If you have time to do a bit of reading before you call Optimum, we recommend you read over some of our problem-specific articles.

Is Optimum the Cheapest Internet Service?

Optimum internet gives you the chance to redefine your home entertainment experience, plus conduct your business comfortably and efficiently. They offer a range of speed packages, as well as a 60-day money-back guarantee. When comparing Optimum to other internet providers like Spectrum, Verizon Fios and Xfinity, it's safe to conclude that Optimum is the cheaper option.

How Do I Cancel My Optimum Account?

Cancelling your Optimum account may not be as easy as it seems but these helpful tips can assist you with the process.

Is Optimum Internet Service Any Good?

Optimum provides high-speed internet, digital TV, and telephone-related services for in-home connection and entertainment. Through its partners, Optimum also provides a choice of additional services, technical support alternatives, and smart home devices. Generally, the flexibility that Optimum offers in terms of prices, customer service, type of service, and contracts, among others, ranks above normal in the TV and internet service industry.

Top Optimum customer service problems

Click the link above to get answers to just about any Optimum customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Optimum, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment arrangement: "I'm trying to bring my account current and pay it with my credit card."
- From a call lasting 6m 26s , Jul 10, 2024 6:02 PM
: "undefined"
- From a call lasting 59s , Jul 10, 2024 10:57 AM
Seeking technical support: "Can I speak to someone? Technical support."
- From a call lasting 10m 58s , Jul 9, 2024 10:24 PM
Troubleshooting camera connection: "I've been having nothing but problems since we've gotten Optimum, my cameras are not working for over a month, almost two months."
- From a call lasting 15m 8s , Jul 9, 2024 6:45 PM
Service outage assistance: "My TV, phone, and Internet is out."
- From a call lasting 11m 21s , Jul 9, 2024 5:21 PM
: "undefined"
- From a call lasting 1m 44s , Jul 9, 2024 4:33 PM
: "undefined"
- From a call lasting 45s , Jul 9, 2024 3:03 PM
Service disconnection: "No services, I have not seen you provide anything."
- From a call lasting 3m 1s , Jul 5, 2024 3:23 AM
Internet outage assistance: "Internet is out. Please help."
- From a call lasting 2m 59s , Jun 27, 2024 12:59 PM
Want to cancel TV service: "But I wanna cancel my services for the TV and just have the Internet."
- From a call lasting 8m 6s , Jun 26, 2024 5:56 PM

More Optimum Customer Service Contacts

There are of course other ways to contact Optimum customer service besides the phone. Below we list the best ones, by medium.

Optimum Customer Service Live Chat

optimum.net - Customer Service
Online customer service chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Optimum provides this option.

Optimum Customer Service on X (formerly Twitter)

@OptimumHelp - Customer Service
Use this link to get help through Twitter
Optimum, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Optimum Customer Help Desk / Web Support

optimum.net - Customer Service
Optimum customer service email
As a last, sometimes only, resort- Optimum customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Optimum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optimum agent. This phone number is Optimum's best phone number because 185,034 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-276-5255 include Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support and other customer service issues. The Optimum call center that you call into has employees from Connecticut, New Jersey, New York and is open Mon-Fri 9am-5pm, Sat 9am-1pm ET according to customers. In total, Optimum has 7 phone numbers. It's not always clear what is the best way to talk to Optimum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Optimum. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Optimum Customer Service

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