Optimum Customer Service

Ways to contact Optimum and solve common issues

Use Optimum's Phone Number

Optimum's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Optimum

Contacting Optimum customer support

Below you can compare and contrast the 11 ways to contact Optimum by looking at which ones are the fastest and which ones other customers recommend the most for solving Optimum customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Optimum across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
Customer Service
7 mins1982
Technical Support
11 mins2410
Call For New Service
< 1 min1865
Mobile Customer Service
2 mins1310
Live Chat at optimum.net
Customer Service
38 mins1035
Altice Mobile Customer Service
26 mins1212
Moving & Address Change Concierge
< 1 min322
New Customer Concierge
2 mins316
Online Help at optimum.net
Customer Service
< 2 hrs2878
International Customer Service
20 mins2747
Customer Service
17 mins1245

Optimum: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Optimum.
Does Optimum offer a Wi-Fi router with their internet service?
Yes, Optimum offers a Wi-Fi router with their internet service. When you subscribe to Optimum internet plans, you will receive a modem and a Wi-Fi router, both included in the package. This allows you to connect multiple devices wirelessly to the internet throughout your home or office. The Wi-Fi router provided by Optimum is designed to deliver fast and reliable Wi-Fi coverage, ensuring seamless internet connectivity for all your devices. With Optimum's Wi-Fi router, you can enjoy high-speed internet access and connect smartphones, tablets, laptops, and other Wi-Fi enabled devices without the need for additional equipment. Rest assured, Optimum's internet service comes with a Wi-Fi router to meet all your wireless connectivity needs.
Can I use my own modem with Optimum's internet service?
Yes, you can use your own modem with Optimum's internet service. Optimum allows customers to use their own compatible modems to connect to their network. However, it is important to note that not all modems are compatible with Optimum's network. To ensure compatibility, it is recommended to check Optimum's website or contact customer support for a list of approved modems. Additionally, using your own modem may require some configuration and set up on your end. Optimum provides guidelines and instructions on how to set up your own modem on their website. By using your own modem, you may be able to save on equipment rental fees and have more control over your internet connection.
Does Optimum offer TV and/or phone services?
Yes, Optimum provides both TV and phone services. As a leading telecommunications provider, Optimum offers a comprehensive range of solutions to meet customers' entertainment and communication needs. With Optimum TV, customers can access a wide variety of channels, including popular networks, movies, sports, and On Demand content. They also have the option to customize their TV packages with add-ons like premium channels and international programming. Additionally, Optimum offers reliable phone services with unlimited calling, advanced calling features, and the flexibility to choose from various home phone plans. Whether it's staying connected with loved ones or enjoying quality entertainment, Optimum ensures a seamless experience with their TV and phone services.
There's more!
Click below to show 14 more questions, answers, and complete guides to common Optimum customer support problem.

Recent reasons customers contacted Optimum:

I need to speak with a representative. I have a few questions to ask. Could someone rea...
I need to speak with a representative, so can get my point across more clearly.
Internet is taking a long time to stream channels, sitting idle for long periods
Why is my bill approximately $** higher this month ?
Not an Optimum customer but just had PSEG-LI check wire that is hanging (but not cut) s...
I need step by step instructions to pair optimum remote with tv cable
The have a new remote that needs to be paired with cable. I pressed * and * simultaneou...
Today I talked with an Optimum customer service representative named Romisaa who provid...
I would like to know if my internet is being hooked back up today as I was told from my...
More customer issues

Help me with my issue

Does GetHuman work with Optimum?

GetHuman does not work with Optimum's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Optimum at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Optimum's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Optimum at a Glance

Optimum has 1 chat option
Optimum has no customer email
Optimum has 1 help forum
Optimum has 1 twitter handle
Optimum has no facebook page
Contact information overview

Answered on this page:

How Do I Cancel My Optimum Account?
Does Optimum Have the Best Customer Satisfaction for Internet Service?
How Do I Fix Buffering Problems with Optimum?
Is Optimum the Cheapest Internet Service?
How Do I Dispute a Charge with Optimum?
What Do I Do If I Am Having Problems with My Optimum Service?
How Do I Transfer My Optimum Cablevision Service?
Solutions to common issues

Contacting Other Companies

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!