What Do I Do If I Am Having Problems with My Optimum Service?

If you face any problems with Optimum services, there are a number of measures you can take with these helpful tips.

Optimum is a company that offers internet services, home phone service and cable television. You can make clear calls from your home phone, have access to fast internet with download speeds of up to 400 Mbps and watch over 200 channels on their cable TV.

With such extensive services, Optimum does face technical problems from time to time. Issues you may face while using Optimum include dropping of the Wi-Fi signal, the cable TV signal cutting out during an important game or TV episode and pirating of your Optimum signal from malevolent sources. 76% of problems reported to Optimum concern internet services, 14% concern TV outages and 8% are total service blackouts.

If you face any problems with Optimum services, there are a number of measures you can take:

Trouble Shooting

The first step you should take when you have problems with Optimum services is to troubleshoot the problem. You will be surprised at how often Optimum services can be solved through basic troubleshooting problems such as turning your device off then restarting it.

To find troubleshooting solutions that can solve slightly advanced issues, you can visit Optimum's website FAQ page. Many issues are addressed on the page and rarely do customers have to contact customer support for answers. You will be able to program your remote, find out how to pay your Optimum bill online and how to find Optimum hotspots among other things. Only when trouble shooting yields no result should you try another means.

Phone Call

If you have tried everything you can on your own to no result, then you should seek some help. The best way to contact Optimum's customer support is through their phone number. With a simple phone call you can receive assistance from a live customer support agent and apply the solutions as they are given to you and see if they work. The agent will walk you through fixing the problem every step of the way. The phone line is open 24/7 but try calling in the morning; you can skip the 12-minute call hold. You can find the phone number to Optimum's customer support on GetHuman.

Live Chat

Another great option to get in contact with Optimum's customer support department is to use their live chat. A live chat with Optimum customer support agents is available 24 hours a day, 7 days a week. However, the wait time on the live chat option is absurd and can last more than an hour. If you have the patience, you can acquire the link to the live chat via GetHuman.


Optimum has a very active presence on Twitter. They are always posting updates of their services on their feed and regularly respond to aggrieved customers. You can send them a tweet at @OptimumHelp and within a few hours you will get a response. If that is too long for you, you can try sending them a direct message on Twitter which also should get a response in a short while. There are thousands of aggrieved Optimum users on Twitter so do not be surprised if it takes longer than expected.

Optimum Store

Optimum has an elaborate labyrinth of Optimum stores scattered throughout the areas where they offer their services. If any of the above methods to contact customer support do not yield any results, then it is time to visit an Optimum store in person and present your problem to a customer's support agent.

Most visits to the stores pertain to problems with devices rather than their services. However, they do fix all kinds of problems and if you prefer one on one interaction, this is the method you should use. The disadvantage to this method is that it is slow since you have to travel to a physical location.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Why does GetHuman Write How-to Guides for Optimum Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Optimum in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Am Having Problems with My Optimum Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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