Optimum Live Chat

How to chat with Optimum by GetHuman

http://www.optimum.net/chat
Live Chat with Optimum Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 38 minutes.
  • Current estimated wait time for an agent to join your chat window is 69 mins.
Despite the fact that Optimum has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

Unable to connect to internet
I want to become a customer
I'm away from home. My sister is monitoring my mail. She photographed a letter from Opt...
TV whenever my TV goes to commercial like a ** second delay before the next program st...
Internet outages, unscheduled work in building
I just want to know what email address you have for me on file?
I was promised a rewards card and now for no reason per customer service I will not be...
Our cable went out. I have tried to reboot several times but without success.
I have a device that can only connect to a *.* GHZ WiFi network. Do you have any tips f...
I can not make a payment on my account until Friday **-*-**. Was seeing if it could be...
I'm waiting on my internet to self hook up.want to know when it will arrive
Trying to activate my new service
Help me with my issue

Optimum Live Support Statistics

Live chat starting pointhttp://www.optimum.net/chat
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat3:30pm
Average wait38
Current wait69
Rank (overall)5
Alternate methodsphone or chat or web or twitter
Quality of communication61%
Quality of help42%
Customer votes37,857
Information last updatedWed Feb 21 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-276-5255

Chatting with Optimum Customer Service

Live chat with Optimum by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Optimum about. We can usually help ensure a better outcome. This is the best way to live chat with Optimum because 185,034 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Optimum usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.optimum.net/chat are used to handling Change Plan, Technical Support, Dispute a Charge, Service Outage, Cancel Account and other customer service issues. When you chat with Optimum agents, they are most likely chatting with you from their call center located in Connecticut or New Jersey or New York. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Optimum offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Optimum with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Optimum

While Optimum does offer live chat as a way to get help, they also have a phone number. In total, there are 11 ways to get in touch with them. The best phone number for Optimum is their 888-276-5255 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Optimum? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Optimum and GetHuman affiliated?

GetHuman and Optimum have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Optimum Contact Info

Information that GetHuman and its users have gathered about how to best reach Optimum
Optimum Phone NumberMore Optimum Contact Info

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Chat with an Expert Now

Which Companies Offer Chat-based Customer Service?

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!