Optimum Live Chat

How to chat with Optimum by GetHuman

Optimum Live Support Statistics

Live chat starting point
http://www.optimum.net/chat
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
9:30am
Average wait
38
Current wait
66
Rank (overall)
3
Alternate methods
phone or chat or web
Quality of communication
57%
Quality of help
46%
Customer votes
37,861
Information last updated
Wed Apr 18 2018 09:00:00 GMT+0000 (UTC)
Best phone number
888-276-5255

Chatting with Optimum Customer Service

Live chat with Optimum by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Optimum about. We can usually help ensure a better outcome. This is the best way to live chat with Optimum because 185,034 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Optimum usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.optimum.net/chat are used to handling Account Help, Complaint, Lower my Bill, Technical and Service Support, Cancel or Change Account and other customer service issues. When you chat with Optimum agents, they are most likely chatting with you from their call center located in Connecticut or New Jersey or New York. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Optimum offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Optimum with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Optimum

While Optimum does offer live chat as a way to get help, they also have a phone number. In total, there are 8 ways to get in touch with them. The best phone number for Optimum is their 888-276-5255 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Optimum? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Optimum Contact Info

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