Optimum Live Chat

How to chat with Optimum by GetHuman

Live Chat with Optimum Agents
http://www.optimum.net/chat
Current Wait: 70 mins (avg 38)
Hours: 24 hours, 7 days
Online customer service chat
Why did you want to chat with Optimum?

Topics from recent customer chat windows

Keep calling customer service for new internet box for the last * weeks and there is n...
I need special services to rewire my cable for my condo unit because the way it's wire...
I got my bill and I have to pay ** dollars late fee. I am a good customer and I always...
Billing Issue. Need to speak with a representative
Internet is not connecting at all bill is paid tried disconnecting modem and reconnecting.
When I send emails my correct email address shows but it has someone else's name not mine
I need special services to rewire my cable for my apartment unit. My installation of o...
my bill is over the amount I usually pay
No internet in my house my kids need WiFi for chrome books I have cable and my phone works
moving, I want to transfer the cable account to the new home owner. She is an optimum c...
moving, want to transfer service etc to new home owner. she also is an optimum customer...
My bill has gone up and I also need a replacement remote control.
My service was cancelled as of March **, **** and account closed. I just received a bi...
My cable box went out. We would like a Optimum tech. To come and either replace or fix...
Help me with my issue

Optimum Live Support Statistics

Live chat starting point
http://www.optimum.net/chat
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
2:15pm
Average wait
38
Current wait
70
Rank (overall)
4
Alternate methods
phone or chat or web
Quality of communication
60%
Quality of help
43%
Customer votes
37,859
Information last updated
Fri May 22 2020 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
888-276-5255

Chatting with Optimum Customer Service

Live chat with Optimum by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Optimum about. We can usually help ensure a better outcome. This is the best way to live chat with Optimum because 185,034 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Optimum usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.optimum.net/chat are used to handling Change Plan, Dispute a Charge, Service Outage, Cancel Account, Technical Support and other customer service issues. When you chat with Optimum agents, they are most likely chatting with you from their call center located in Connecticut or New Jersey or New York. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Optimum offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Optimum with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Optimum

While Optimum does offer live chat as a way to get help, they also have a phone number. In total, there are 9 ways to get in touch with them. The best phone number for Optimum is their 888-276-5255 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Optimum? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Optimum and GetHuman affiliated?

GetHuman and Optimum have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Optimum Contact Info

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