Comcast Phone Number

Calling Comcast customer service faster by GetHuman

800-266-2278
Customer service
866-203-0432
New customers
Current Wait: 35 mins (29m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.
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Reasons customers like you called recently

phone and fax lines crossed
My tv will not connect. Everytime I turn it on it says something's not working to watch...
I just got new internet and phone service. The phone number is still active and I woul...
My tv went out again— *th time in a week—twice on * TVs. Powering off*on the receiver...
want to know what speeds my modem is set for and what current offers you have to add co...
I want to move where a jack for the cable comes into my living room. I made an appointm...
Like to lower the cost to my monthly bill and want to reboundle my account.**Fred Ybarra
I can not access a web site "Consumer Cellular" when connected through my comcast netw...
Internet fails to connect daily
I can’t record my shows
need to speak with someone about billing and moving to a new location
My billing increased by $**.**, from approximately $***.** to $***.**. Why? I want my b...
I would like to to setup my internet today
The technician came out and hooked my internet up and used my dish network cord so I ha...
Bill is too costly, need a * or ** month promotion
See more recent reasons for calling

Help me with my issue

How to call Comcast

Our Editor's Notes on Comcast's Phone-Based Customer Care

Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Comcast?

People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include

  • Starting, changing or disconnecting service
  • Upgrading service or adding on new services
  • Technical support and questions
  • Scheduling repair calls
  • Billing issues and payments

There are several ways that you can get in touch with a Comcast representative by phone:

  • Call Comcast's toll-free number.
  • Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
  • Dial 611 from a Comcast mobile or landline phone.

The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.

When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.

How do Consumers Feel About Comcast Phone Customer Service?

Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.

Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.

Noteworthy Customer Service Cases

In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.

Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.

It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.

What Can Be Accomplished with Comcast Phone-Based Customer Service?

Most customer care issues can be resolved over the phone, including:

  • Billing and payment issues
  • Starting, adding, changing or canceling services
  • Scheduling installations and repairs
  • Testing Internet speeds and resetting connections

Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.

What if Calling Comcast Telephone Customer Service Doesn't Work?

While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.

If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:

  • Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
  • Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
  • Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
  • Try calling back later. Another representative may be able to assist you more efficiently.

Customer Number 800-266-2278 - by the Numbers

Phone number to dial800-266-2278
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat, 7 AM to 9 PM
Best time to dial8:30am
Navigate phone maze to a humanPress 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.
Average wait
Current wait35
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, twitter, web
Quality of communication77%
Quality of help76%
Customer votes20,186
Information last updatedFri Nov 20 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

This is Comcast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comcast agent. This phone number is Comcast's Best Phone Number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-266-2278 include Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat, 7 AM to 9 PM according to customers. In total, Comcast has 11 phone numbers. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Comcast - by phone or otherwise

While 800-266-2278 is Comcast's best toll-free number, there are 15 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Comcast customers, is by calling their 866-203-0432 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 866-203-0432 for New Customers. If you think this information is inaccurate or know of other ways to contact Comcast please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Comcast.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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