Comcast Phone Number

Call Comcast customer service faster with GetHuman

  • Calls Comcast's Customer Service department
  • The average hold time is 29m
  • Hours are Mon-Sat 8am-7pm EST
  • The best time to call is 8:30am
  • Popular issues for this call center: Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, and Cancel Service.
  • Reach a live Comcast agent: Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.
  • What you hear when you call: I have the numbers of your street address as ????. Is this the account you are calling about?

Calling Comcast Customer Care at 800-266-2278

Dec 12, 2023

When calling Comcast for customer support, callers have the option to speak with a representative to troubleshoot current problems, make plan adjustments or sign up for new service. Since I'm not a current customer, I called Comcast to learn about offers for high-speed internet for home use. Upon calling, an automated recording informs customers they have reached Xfinity, which is owned by Comcast. Callers are also told that their call may be monitored or recorded, with a choice to press nine for Spanish.

I waited for menu options and was prompted instead to enter the zip code where I currently have and/or need service. The system didn't find an account based on my ZIP Code since I'm not a customer, so I was given further options to enter an account number or say the words 'new customer' for assistance. After choosing to respond with 'new customer,' I was placed on a brief hold before a customer service representative answered.

She first asked me some basic questions, such as my name, phone number and ZIP Code, before I was able to make my request. She also shared that government assistance is available to help cover a portion of any internet plan if I qualify based on whether I receive food stamps, Medicaid or other low-income support. Since this didn't apply to my circumstances, we moved on, and I told the rep I was interested in high-speed internet. 

After searching my address in her database, the rep shared a few current offers for high-speed internet at a lower cost than what I'm currently paying. She explained I would need to pay a one-time installation fee with a new modem but could access reliable internet service for up to two years at around $30 per month. This offer would support web service for up to five devices, including gaming consoles. While there is no contract, she told me the offer is only applicable for 48 months and there could be a price increase at that time. However, she said Xfinity/Comcast tries to work with customers to maintain the best deals.

In addition, the rep shared a few other offers that might work better for personal use at home and was very patient in detailing how the installation would work. She said internet customers can also take advantage of discounted rates for Xfinity's mobile service for smartphones and tablets and streaming and TV. I explained that I wasn't ready yet to decide but would like time to review the offers she provided. She was obliging and offered to call me back at the end of the week to follow up. 

Overall, the call was productive but took some time, a total of 15 minutes, so callers should be prepared to find a quiet place to talk and listen. The rep was friendly, helpful and knowledgeable while providing multiple options that could fit my budget and needs.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

I up graded my channels last Thursday and they’re still not in my TV’s
Somehow, Xfinity lost my AOC application and started billing me and I feel that I have...
In November I signed up for the AOC government program at $** for Internet service and...
I have streaming service that is not showing in my Comcast menu
Change email password
I have been paying to much all along I want much better price*plan or drop it
After a password change, my iPhone can receive, but not send, Comcast.net emails. How d...
After a password change, Comcast email can receive but not send on my iPhone. How do I...
Unable to access email on my computer, but it does come onto my iPad and phone. Talked...
My bill jumped way up
My bill went way up for no reason and want to cancel comcast.
Not able to reset the password on the website
Cancel service. I've been with you guys for a long time now and my Internet bill just i...
i cannot sign into my e mail. before my e mails come up i get a page saying they want...
How to call Comcast

Comcast Customer Phone Number 800-266-2278 - Stats

Phone number to dial800-266-2278
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 8am-7pm EST
Best time to dial8:30am
Average wait29 minutes
Current wait42 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, twitter, web
Quality of communication52%
Quality of help51%
Customer votes20,161
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

This is Comcast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comcast agent. This phone number is Comcast's Best Phone Number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-266-2278 include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat 8am-7pm EST according to customers. In total, Comcast has 10 phone numbers. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Comcast, including live chat and their website / help desk and their Twitter handle. Visit our Comcast Customer Service page for more information.
Comcast Customer Service

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Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
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