Comcast California Customer Service

Phone Number & Getting a Rep

Comcast California Customer Service number

Toll-free·Calls California Customer Service·See main phone number & contact info

How do I talk to a human at this Comcast number?

A:Press 3, 1, 1, 1, 1, then * (star)

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 7am-8pm, Sat 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Comcast California Customer Service?

A:The average hold time is 22 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.

All Comcast customer service contact information

This is the #6 most popular Comcast phone number out of 8. Click above to go back to the main customer service number and other contact information, including Comcast email addresses, twitter handles, and live chat options.

More Comcast Customer Phone Numbers

Customer Service

Main phone number · Toll-free · Mon-Sat 8am-7pm EST · Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2. · I have the numbers of your street address as ????. Is this the account you are calling about?

Technical Support

Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Dial # 1, then 1+ zip code, then 1+1, then account phone #. For Business technical support. · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?

Call For New Service

Toll-free · 24 hours, 7 days · Press 2 ·

Business Accounts

Toll-free · 24 hours, 7 days · This is the number for Business Accounts. Press 0, then enter zip code, then press 5 · I have the numbers of your street address as ????. Is this the account you are calling about?

Business Customer Service

Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · For Business questions or for ordering new service. · Comcast Business - I have the numbers of your street address as ????. Is this the account you are calling about?

Corporate Offices

Mon-Fri 8:30am-6pm EST · Executive Response Team at headquarters in Philadelphia. · Xfinity - I have the numbers of your street address as ????. Is this the account you are calling about?

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Comcast phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3, 1, 1, 1, 1, then * (star)
Here is how our research team describes the way the Comcast phone system greets you: Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?
Below are some clips we've found from Comcast's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Which would you like to use? Please say or enter any phone number associated with your account."
Excerpt from a call with Comcast
Thursday, March 28, 2024 10:56 PM

They may need to look up your account

"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone number or account number to look you up."
Excerpt from a call with Comcast
Thursday, March 28, 2024 10:56 PM

What are the hours and when should I call?

Comcast operates the call center for this 800-945-2288 phone number Mon-Fri 7am-8pm, Sat 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 55,193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Comcast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Comcast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Comcast is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 55,193 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Comcast is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Comcast staffs the call center well on Wednesday.

Calling this Comcast Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 12, 2023

I just moved to the Boston area and need to sign up for internet service, but I am also low-income so I want to find the most affordable way to get online. I won't be able to apply for jobs or follow up with things if I don't have home access due to the modern nature of today's society. While I was using the internet at the public library, I saw a flyer about free Internet for those who qualify for Medicaid, so I thought I would call Comcast to see what this program is and what I can do to qualify. 

I'm not sure if other Internet providers offer this service, but I would guess that Comcast gets a lot of phone calls about it. Internet is a commodity that is more of a necessity these days. Plus, I'm sure there are a lot of phone calls about cable service and all the other things that Comcast provides so I wasn't surprised that I did have to wait a bit. Surprisingly though the wait wasn't too long. It took me just under three minutes to talk to someone, so that wasn't bad at all. 

When I first called, an automated voice assistant stated, "Hi, thank you for calling Xfinity. This call may be monitored or recorded. Enter or say the zip code where you have or want service." This step seemed silly because I entered my zip code and then it told me that it couldn't find me, which isn't a surprise since I'm not a customer. It did ask if I had an account number or wanted to sign up for a new service, so I said, "new service."

Then it asked, "Are you calling to activate equipment you recently received?" After I said no, it said, "If you qualify for food stamps or Medicaid, you can get Internet essentials, our low-cost Internet service for free. Would you like to learn more?" This is what I wanted to know about, so I said yes.

It then said, "If you are calling because you have seen an increase in your bills have been disenrolled in the affordability program, please press one." This didn't apply to me so I went ahead and stayed on the line which took me to a menu with the options, "Apply, application status, buy computer or more options." I chose to apply and it then asked if I had an Essentials promo code. I don't know what that is, so I said no and was transferred directly to a customer service agent who helped me start the process. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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