Comcast Business Accounts

Phone Number & Getting a Rep

Comcast Business Accounts number

800-391-3000
Toll-free·Calls Business Accounts·See main phone number & contact info
Q:

How do I talk to a human at this Comcast number?

A:This is the number for Business Accounts. Press 0, then enter zip code, then press 5
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Saturday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Comcast Business Accounts?

A:The average hold time is 22 minutes. The longest hold times are on Friday, and the shortest are on Monday.

All Comcast customer service contact information

This is the #4 most popular Comcast phone number out of 8. Click above to go back to the main customer service number and other contact information, including Comcast email addresses, twitter handles, and live chat options.

More Comcast Customer Phone Numbers

Customer Service

800-266-2278
Main phone number · Toll-free · Mon-Sat 8am-7pm EST · Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2. · I have the numbers of your street address as ????. Is this the account you are calling about?

Order New Service

866-202-2708
Toll-free · 24 hours, 7 days · Press 2 ·

Technical Support

866-316-1619
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Dial # 1, then 1+ zip code, then 1+1, then account phone #. For Business technical support. · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?

Business Customer Service

877-589-8809
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · For Business questions or for ordering new service. · Comcast Business - I have the numbers of your street address as ????. Is this the account you are calling about?

California Customer Service

800-945-2288
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Press 3, 1, 1, 1, 1, then * (star) · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?

Corporate Offices

215-286-1700
Mon-Fri 8:30am-6pm EST · Executive Response Team at headquarters in Philadelphia. · Xfinity - I have the numbers of your street address as ????. Is this the account you are calling about?

New Customer Concierge

888-986-8447
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Comcast phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This is the number for Business Accounts. Press 0, then enter zip code, then press 5
Here is how our research team describes the way the Comcast phone system greets you: I have the numbers of your street address as ????. Is this the account you are calling about?
Below are some clips we've found from Comcast's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need to look up your account

"Thank you for calling Comcast Business. This call may be monitored or recorded.
Recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
To look up your account, I'll need a phone number, account number, or the MAC address of your modem or gateway."
Excerpt from a call with Comcast
Monday, October 14, 2024 1:00 AM

What are the hours and when should I call?

Comcast operates the call center for this 800-391-3000 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 87 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Comcast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Comcast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Comcast is Monday. The most busy day to call is Saturday, which averages 89% more phone calls by comparison. Again, this is based on a sample of 87 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Sat
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Comcast is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Comcast number, but it is also the day with the shortest hold times.

Why call this Comcast number?

Below is a sample of recent calls to Comcast, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 1m 55s , Nov 9, 2024 8:45 PM
: ""
- From a call lasting 8s , Nov 9, 2024 8:43 PM
: ""
- From a call lasting 6s , Nov 9, 2024 2:09 AM
: ""
- From a call lasting 59s , Oct 14, 2024 1:00 AM

Calling this Comcast Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 18, 2023

Upon calling this number, I was connected with a recording that thanked me for contacting Comcast for Business. I was notified that my call could be recorded or monitored and that I could learn more about the company's privacy policy online. The recording then asked me to say, in a few words, what type of help I needed. 

When I asked how to become a customer, the voice recognition system easily recognized my request. However, the voice-activated menu wasn't very intuitive or logically laid out. 

I was then asked to enter or say the ZIP Code in which I have or want Comcast service. When I entered my ZIP Code as requested, the recording told me it could not find my account; this was somewhat confusing as it never asked for an account number. After that, however, it asked me to enter these details. Entering my phone number gave me a confirmation that no account existed for me. I was then asked if I wanted to become a customer. 

When I said yes, I was notified that service was not available in the area I selected. Then, I was asked if I would like to connect with an agent anyway. I selected yes and waited about 10 minutes to be connected with a representative. I did call in the evening, outside of traditional business hours — you may have to wait longer if you're calling during peak hours. 

When the agent answered, they sounded pleasant. I asked them several questions about the areas in which Comcast provides business service and how to get it installed. I had to clarify my question when the agent simply said that no service was available for my ZIP Code. For this reason, I think their answers may have been scripted.

The representative took a few seconds to pull up the information I requested and provided some nearby areas where I could get Comcast business service. They also gave me details about the type of equipment available and the time it would take to schedule a service call. When I asked about the average time it takes to get technician service for hardware issues, the agent responded that this varied depending on the number of technicians and service requests in my area. The representative was knowledgeable about the costs associated with service and installation but did not offer me any type of promotion. 

The person I spoke to had a thick accent and was a little difficult to understand, but eventually answered all my questions to my satisfaction. Overall, between the menu and the agent I spoke to, my experience with Comcast's business customer service was a little frustrating at times. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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