Upon calling this number, I was connected with a recording that thanked me for contacting Comcast for Business. I was notified that my call could be recorded or monitored and that I could learn more about the company's privacy policy online. The recording then asked me to say, in a few words, what type of help I needed.
When I asked how to become a customer, the voice recognition system easily recognized my request. However, the voice-activated menu wasn't very intuitive or logically laid out.
I was then asked to enter or say the ZIP Code in which I have or want Comcast service. When I entered my ZIP Code as requested, the recording told me it could not find my account; this was somewhat confusing as it never asked for an account number. After that, however, it asked me to enter these details. Entering my phone number gave me a confirmation that no account existed for me. I was then asked if I wanted to become a customer.
When I said yes, I was notified that service was not available in the area I selected. Then, I was asked if I would like to connect with an agent anyway. I selected yes and waited about 10 minutes to be connected with a representative. I did call in the evening, outside of traditional business hours — you may have to wait longer if you're calling during peak hours.
When the agent answered, they sounded pleasant. I asked them several questions about the areas in which Comcast provides business service and how to get it installed. I had to clarify my question when the agent simply said that no service was available for my ZIP Code. For this reason, I think their answers may have been scripted.
The representative took a few seconds to pull up the information I requested and provided some nearby areas where I could get Comcast business service. They also gave me details about the type of equipment available and the time it would take to schedule a service call. When I asked about the average time it takes to get technician service for hardware issues, the agent responded that this varied depending on the number of technicians and service requests in my area. The representative was knowledgeable about the costs associated with service and installation but did not offer me any type of promotion.
The person I spoke to had a thick accent and was a little difficult to understand, but eventually answered all my questions to my satisfaction. Overall, between the menu and the agent I spoke to, my experience with Comcast's business customer service was a little frustrating at times.
This Comcast phone number is ranked #4 out of 10 because 331,158 Comcast customers tried our tools and information and gave us feedback after they called. The reason customers call 800-391-3000 is to reach the Comcast Business Accounts department for problems like Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service. As far as we can tell, Comcast has call center locations in South Carolina or Pennsylvania or Colorado or New Hampshire and you can call during their open hours 24 hours, 7 days. Comcast has 10 phone numbers and 14 different ways to get customer help. We've compiled information about 800-391-3000 and ways to call or contact Comcast with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Comcast at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-391-3000. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Comcast Business Accounts agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Comcast Once on the phone with Comcast's Business Accounts department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-391-3000 is Comcast's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-266-2278 is their best customer phone number overall, and we have put together a comparison of their 14 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Comcast help by calling them, is that other customers give their customer support at this number a 42% score for their communication skills and a 31% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.