Comcast Business Customer Service Phone Number

  • Calls Comcast's Business Customer Service department
  • On average, callers wait 24 minutes to talk to a person when they call
  • Call center hours are Mon-Fri 7am-8pm, Sat 8am-5pm EST
  • We recommend calling around 10:15am
  • Some common reasons that visitors to GetHuman call Comcast include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, and Cancel Service.
  • Get a real live human at this number: For Business questions or for ordering new service.
  • When you call Comcast and their automated voice system picks up, you hear: Comcast Business - I have the numbers of your street address as ????. Is this the account you are calling about?
  • This is not the most popular Comcast phone number (it's ranked #5). Most customers call 800-266-2278 for support: Click here for best option

What It's Like to Call Comcast Phone Number 877-589-8809

Dec 18, 2023

I'm in the process of opening a new small bakery in the Brighton area right outside of Boston, and one of the tasks I need to take care of for my business address is the internet and phone service. Anyone from the area knows that Comcast is the logical choice if you want to go with a provider that has a big reach and plenty of options. Before setting up my service, I had to talk to an agent because this was my first time buying anything as a business and I wanted to make sure my needs were met. 

Given this was the Comcast business side of the company, I imagine that they get a ton of phone calls daily for customer support and troubleshooting issues. While no one likes downtime, a business can't sustain any type of downtime when it comes to internet or phone lines. Therefore, I was prepared to wait a bit, but to my surprise, it only took about 2.5 minutes to talk to someone and figure out what would work best for my business. I know people complain about Comcast, but honestly, it's hard to beat their great customer service. 

When I first called, an automated voice picked up the phone and said, "Thank you for calling Comcast Business. This call may be monitored or recorded. Enter or say the zip code where you have or want service." I entered my zip code which the system said it didn't recognize, which wasn't a surprise to me since I wasn't a customer yet. It had no reason to recognize the line I was calling from or the zip code I put in because I don't live in Brighton myself. That's just where my business is. 

The voice assistant told me, "Sorry, I didn’t find an account based on your zip code. I’ll need an account number or a phone number to look you up, or if you're calling for a new account, say a new customer." I repeated new customer as instructed, and it reaffirmed that the call was for setting up service for a business which I confirmed.

There was a brief pause for about 20 seconds with nothing happening, and I thought for a second that maybe I was disconnected. While I was trying to figure out what was going on, Ray picked up the phone and asked what he could help me with. He made the sign-up service easy and was polite and clear about all aspects of the contract. Plus, it only took me about 2 minutes to get to him, so it was worth my time for sure. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Other customers got on the phone recently because:

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Can't pay bill, I have new plan & I was to be charged a lower rate!!!!!
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Comcast Business Customer Service Phone Number 877-589-8809 - Info & Statistics

Phone number to dial877-589-8809
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingBusiness Customer Service
Call center hoursMon-Fri 7am-8pm, Sat 8am-5pm EST
Best time to dial10:15am
Navigate phone maze to a humanFor Business questions or for ordering new service.
Average wait24
Current wait44
Rank (among phone numbers)5
Rank (overall)6
Alternate methodsphone or chat or twitter or web
Quality of communication58%
Quality of help76%
Customer votes28,320
Best phone number800-266-2278
Information last updatedTue Apr 09 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's 877-589-8809 Business Customer Service Number

This Comcast phone number is ranked #5 out of 8 because 331,158 Comcast customers tried our tools and information and gave us feedback after they called. The reason customers call 877-589-8809 is to reach the Comcast Business Customer Service department for problems like Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service. As far as we can tell, Comcast has call center locations in South Carolina or Pennsylvania or Colorado or New Hampshire and you can call during their open hours Mon-Fri 7am-8pm, Sat 8am-5pm EST. Comcast has 8 phone numbers and 12 different ways to get customer help. We've compiled information about 877-589-8809 and ways to call or contact Comcast with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Comcast

Calling Comcast at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-589-8809. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Comcast Business Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Comcast Once on the phone with Comcast's Business Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Comcast in General

While 877-589-8809 is Comcast's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-266-2278 is their best customer phone number overall, and we have put together a comparison of their 12 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Comcast help by calling them, is that other customers give their customer support at this number a 58% score for their communication skills and a 76% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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