DirecTV Phone Number

Calling DirecTV customer service faster by GetHuman

888-238-3712
Customer service
888-715-3291
New customers
Current Wait: 37 mins (23m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 9am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Cancel AccountDispute a ChargeService OutageTechnical SupportPayment InquiryA different issue
Get to a live person fastest: Press 2 to order new service, press 1 for customer service, or press 3 to hear current promotions
If you find yourself lost or frustrated, we also partner with a US-based live technical support firm that can connect you with an expert now for a reasonable price. Click to learn about paying for expert help.

Reasons customers like you called recently

i currently have *directv service. its possible that we might sell our home and live i...
13m ago
I ordered a new remote last week. It should be here by now
a day ago
i need to speak with an agent about my bill*I had a $**.** promotion that has just run...
a day ago
Stop putting advertisements for movies on the Western channel while watching a movie a...
2d ago
didn't receive shipping label to send receiver back as it is for an old won that needs...
3d ago
need replacement genie minnie. have been told twice that ones were k. the way. accoun...
3d ago
I haven’t received my gift card for ***.** from y’all . It was supposed to be here Nove...
3d ago
one of our boxes stopped working. i have talked to direct tv twice, who said a replace...
3d ago
Want to speak with a supervisor. I've had HORRIBLE "service". So far I've taken two d...
3d ago
Cancel service for my deceased father and ask that you forgive current charges. He had...
4d ago
My dad's account. He is now deceased. And previously was suffering from alzeimers and w...
4d ago
I need *K service. Account No. ********
4d ago
Extending payment arrangement
5d ago
Pls help with error message **Please execute auto channels search first
5d ago
I have to pay to have question answered?
5d ago
See more recent reasons for callingHelp me with my issue
How to call {{company.name}}

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Customer Number 888-238-3712 - by the Numbers

Phone number to dial
888-238-3712
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST
Best time to dial
9am
Navigate phone maze to a human
Press 2 to order new service, press 1 for customer service, or press 3 to hear current promotions
Average wait
23
Current wait
37
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or facebook or twitter or web
Quality of communication
40%
Quality of help
63%
Customer votes
74,413
Information last updated
Tue Dec 10 2019 10:00:00 GMT+0000 (UTC)

DirecTV's Best Toll-Free/800 Customer Phone Number

This is DirecTV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DirecTV agent. This phone number is DirecTV's Best Phone Number because 226,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-238-3712 include Cancel Account, Dispute a Charge, Service Outage, Technical Support, Payment Inquiry and other customer service issues. The DirecTV call center that you call into has employees from Colorado, Idaho, Montana, Texas, Oklahoma, Philippines and is open Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST according to customers. In total, DirecTV has 7 phone numbers. It's not always clear what is the best way to talk to DirecTV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting DirecTV - by phone or otherwise

While 888-238-3712 is DirecTV's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team, according to other DirecTV customers, is by calling their 800-531-5000 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-531-5000 for Customer Service. If you think this information is inaccurate or know of other ways to contact DirecTV please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for DirecTV.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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DirecTV Contact Info

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