DirecTV Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular DirecTV number
Q:How do I get a live human at DirecTV?
A:Press 0# each time it asks for your number, then say "Customer Service" then press 6 then 2 then 0. EXISTING CUSTOMERS Enter your number, Press 1, and say "Representative".
Q:Does DirecTV offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Sunday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 1 minute and 53 seconds. The longest hold times are on Sunday, and the shortest are on Tuesday.

More DirecTV Customer Phone Numbers

800-288-1145 - Billing
Toll-free · Only call this number if you have BOTH AT&T and DirecTV and need a billing specialist · Are you calling to open a new DirecTV account?
800-756-0134 - New Customers
Toll-free · Press 1 to order new service, press 1 for customer service, or press 3 to hear current promotions ·
800-496-4915 - National Accounts
Toll-free · Direct to National accounts · Commercial Service - What's the issue you are calling about?
888-715-3291 - New Customer Concierge
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this DirecTV phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0# each time it asks for your number, then say "Customer Service" then press 6 then 2 then 0. EXISTING CUSTOMERS Enter your number, Press 1, and say "Representative".
Here is how our research team describes the way the DirecTV phone system greets you: In a few words, tell me how I can help you?
Below are some clips we've found from DirecTV's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling DIRECTV. This call is being recorded for quality assurance. In a few I seem to be having trouble."
Excerpt from a call with DirecTV
Wednesday, January 3, 2024 5:21 PM
They may need the phone number on your account
"Or if you don't know it, press star. I didn't hear anything. Please enter the ten digit phone number associated Or if you don't know it, press star."
Excerpt from a call with DirecTV
Wednesday, January 31, 2024 6:14 PM
They may ask your reason for calling (instead of a menu)
"You're calling to order PayPerView. Is that right? I'll need a little more information to get you to the right place. You'd like to speak to an agent. Is that right?
I seem to be having trouble.
Let's try this another way. Which of the following best matches what you're calling about?"
Excerpt from a call with DirecTV
Sunday, April 7, 2024 8:25 PM
They may ask you to enter information with the dial pad
"I didn't understand that. Please enter the ten Let's try once more."
Excerpt from a call with DirecTV
Wednesday, January 31, 2024 6:14 PM
They may ask you to say or enter information
"You can say billing, technical support, cancel a service, start a new service, or you can say it's something else."
Excerpt from a call with DirecTV
Sunday, April 14, 2024 11:46 AM
They may need to look up your account
"Right? Mhmm. Got it. One moment while we look up your account."
Excerpt from a call with DirecTV
Thursday, February 15, 2024 3:48 PM
The first phone menu
"Thank you for calling DIRECTV. This call is being recorded for quality assurance. In a few words, tell me how I can help you. Are you calling about your TV service?
You can say yes or press one.
No or press two."
Excerpt from a call with DirecTV
Monday, April 15, 2024 1:50 PM

What are the hours and when should I call?

DirecTV operates the call center for this 800-531-5000 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,415 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DirecTV phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DirecTV staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DirecTV is Sunday. The most busy day to call is Tuesday, which averages 211% more phone calls by comparison. Again, this is based on a sample of 2,415 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Sunday, which is 835% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
The best time to call
In summation, the best day to call DirecTV is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DirecTV staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this DirecTV number?

Below is a sample of recent calls to DirecTV, and their purpose. Are any of these similar to the reason you are trying to call?
Account and billing inquiry: "I've been not looking at TV because they've been saying they're downloading."
- From a call lasting 12m 49s , Apr 16, 2024 3:11 AM
Inquiring about DIRECTV packages: "I'm trying to find out about your DIRECTV stream, what packages are you offering, and how much is the price?"
- From a call lasting 11m 27s , Apr 15, 2024 1:50 PM
Troubleshooting TV connection: "When I put the adapter in the back of the TV, it's not connecting to any channels."
- From a call lasting 42m 35s , Apr 14, 2024 10:33 PM
Receiver connectivity issue: "It says you've got too many receivers on and we only had one on."
- From a call lasting 52m 21s , Apr 12, 2024 11:24 PM
Service disconnection request: "I wanna just connect. Disconnect my service, please."
- From a call lasting 8m 33s , Apr 11, 2024 9:55 PM
Cancellation request: "It's not working right now, and I would think I would just like to cancel."
- From a call lasting 7m 36s , Apr 10, 2024 9:25 PM
Questions about equipment and setup: "Can I keep the little box and get rid of the big box and just do streaming when I get cable from Cox?"
- From a call lasting 13m 17s , Apr 6, 2024 7:54 PM
Request to speak to agent: "I need to speak to an agent, please."
- From a call lasting 3m 10s , Apr 5, 2024 12:32 AM
Request to speak to agent: "Wanna speak to an agent."
- From a call lasting 8m 35s , Apr 5, 2024 12:23 AM
Request technician visit: "I just wanted to have somebody come out there get it all online, and then just invoice my company."
- From a call lasting 30m 31s , Apr 4, 2024 8:44 PM

My Experience Calling 800-531-5000

Dec 18, 2023

Calling DirecTV's customer service offers some positives and some negatives, with the positives coming from the human interaction and the negatives from the automated system. The automated system is really a mess if you're trying to get a hold of someone, as it doesn't seem to recognize when you're trying to ask.

When I dialed, I was asked why I was calling, and I said I wanted information about the types of plans that DirecTV offered. The system decided that I was asking for information about my account and asked for me to provide my account number. I didn't have one and asked to speak to someone. After three tries, to its credit, the system had me connected to a representative without trying to delay me any further.

When I got connected to a representative, I explained that I wasn't a customer; I simply wanted to get information about DirecTV's available plans and what I could expect to pay. She said that she would give me the full pricing information without any discounts, and I could further check what channels were available in each package on DirecTV's website. She said I could also check which discounts were available on the website when I researched which package I might want.

After that introduction, she started by explaining that DirecTV streaming offered four different packages, with the highest tier being the Premier package. She said that the Premier package included premium movie channels such as Cinemax and Showtime, as well as several other premium channels, with a cost of $139.99 per month.

At the next tier, the Ultimate package, I would get around 140 channels, including all of DirecTV's non-premium offerings. This would cost $119.99 per month. She then mentioned the Choice package, which would give me some of the more niche channels for a total of around 105 channels at $108.99 per month. Finally, she said that I could get the Entertainment package, which would give me the most basic services available of 75 channels, at $79.99 per month.

She then told me that this was a prepaid service, so I would have to make my first payment immediately in order to get services. She also said that automatic payments are the only payments accepted by DirecTV. At that point, she asked if I had any questions about the packages, and I told her I did not, as she had explained everything well. She thanked me for calling and wished me a nice day.

Overall, I thought she did a great job explaining to me what was available with each service DirecTV offered. I felt like I came away with a clear picture of the value of each package and would be able to make an informed decision. The automated system left something to be desired, as it wasn't very responsive to my inquiries.

Were I a legitimate customer of DirecTV, I would definitely use this number despite the annoyances with the automated system.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact DirecTV Customer Service

There are of course other ways to contact DirecTV customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DirecTV provides this option.
Email - National Accounts
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DirecTV will reply our your email.
X (formerly Twitter)
@ATTHelp - Customer Service
DirectTV Customer Service on Twitter
DirecTV, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of DirecTV, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
DirecTV's website - Customer Service
Online customer service submission form
As a last, sometimes only, resort- DirecTV customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is DirecTV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DirecTV agent. This phone number is DirecTV's best phone number because 226,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-531-5000 include Cancel Account, Dispute a Charge, Service Outage, Technical Support, Payment Inquiry and other customer service issues. The DirecTV call center that you call into has employees from Colorado, Idaho, Montana, Texas, Oklahoma, Philippines and is open Mon-Sun 8am-12am ET according to customers. In total, DirecTV has 5 phone numbers. It's not always clear what is the best way to talk to DirecTV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for DirecTV. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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