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DirecTV Customer Service

Phone Number & Contact Info

DirecTV's Best Phone Number

800-531-5000
Toll-free·Calls Customer Service·Most popular DirecTV number
Q:

How do I talk to a live human at DirecTV?

A:Press 0# each time it asks for your number, then say "Customer Service" then press 6 then 2 then 0. EXISTING CUSTOMERS Enter your number, Press 1, and say "Representative".
Q:

Does DirecTV offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 48 seconds. The longest hold times are on Sunday, and the shortest are on Monday. How is this calculated?

DirecTV Customer Phone Numbers

Billing

800-288-1145
Toll-free · 24 hours, 7 days · Only call this number if you have BOTH AT&T and DirecTV and need a billing specialist · Are you calling to open a new DirecTV account?

New Customers

800-756-0134
Toll-free · 24 hours, 7 days · Press 1 to order new service, press 1 for customer service, or press 3 to hear current promotions ·

National Accounts

800-496-4915
Toll-free · 24 hours, 7 days · Direct to National accounts · Commercial Service - What's the issue you are calling about?

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this DirecTV phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0# each time it asks for your number, then say "Customer Service" then press 6 then 2 then 0. EXISTING CUSTOMERS Enter your number, Press 1, and say "Representative".
Here is how our research team describes the way the DirecTV phone system greets you: In a few words, tell me how I can help you?
Below are some clips we've found from DirecTV's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling DIRECTV. This call is being recorded for quality assurance. In a few I seem to be having trouble."
Excerpt from a call with DirecTV
Wednesday, January 3, 2024 5:21 PM

They may need the phone number on your account

"Got it. Billing. Please say or enter the phone number associated with your service."
Excerpt from a call with DirecTV
Tuesday, April 23, 2024 5:18 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling DIRECTV. This call is being recorded for quality assurance. Did you know that you have multiple options to purchase pay per view? You can simply go online to direct t v dot com and search for the event or movie to purchase, or you can order straight from your TV using your remote control. Still need help?
Please hold, and we'll connect you with an agent.
In a few words, tell me how I can help you."
Excerpt from a call with DirecTV
Sunday, May 5, 2024 12:33 AM

They may ask you to enter information with the dial pad

"I didn't understand that. Please enter the ten Let's try once more."
Excerpt from a call with DirecTV
Wednesday, January 31, 2024 6:14 PM

They may ask you to say or enter information

"I seem to be having trouble Let's try this another way.
Which of the following best matches what calling about?
You can say billing, technical support, cancel a service, start a new service, or you can say it's something else."
Excerpt from a call with DirecTV
Saturday, April 20, 2024 11:27 AM

They may need to look up your account

"Right? Mhmm. Got it. One moment while we look up your account."
Excerpt from a call with DirecTV
Thursday, February 15, 2024 3:48 PM

The first phone menu

"Thank you for calling DIRECTV. This call is being recorded for quality assurance. In a few words, tell me how I can help you. Are you calling about your TV service?
You can say yes or press one.
No or press two."
Excerpt from a call with DirecTV
Monday, April 15, 2024 1:50 PM

What are the hours and when should I call?

DirecTV operates the call center for this 800-531-5000 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,665 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DirecTV phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DirecTV staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call DirecTV is Sunday. The most busy day to call is Tuesday, which averages 223% more phone calls by comparison. Again, this is based on a sample of 2,665 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Sunday, which is 1098% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Shortest
Tue
Wed
Thu
Fri
Sat

The best time to call DirecTV

In summation, the best day to call DirecTV is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DirecTV staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Calling this DirecTV Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 18, 2023

Calling DirecTV's customer service offers some positives and some negatives, with the positives coming from the human interaction and the negatives from the automated system. The automated system is really a mess if you're trying to get a hold of someone, as it doesn't seem to recognize when you're trying to ask.

When I dialed, I was asked why I was calling, and I said I wanted information about the types of plans that DirecTV offered. The system decided that I was asking for information about my account and asked for me to provide my account number. I didn't have one and asked to speak to someone. After three tries, to its credit, the system had me connected to a representative without trying to delay me any further.

When I got connected to a representative, I explained that I wasn't a customer; I simply wanted to get information about DirecTV's available plans and what I could expect to pay. She said that she would give me the full pricing information without any discounts, and I could further check what channels were available in each package on DirecTV's website. She said I could also check which discounts were available on the website when I researched which package I might want.

After that introduction, she started by explaining that DirecTV streaming offered four different packages, with the highest tier being the Premier package. She said that the Premier package included premium movie channels such as Cinemax and Showtime, as well as several other premium channels, with a cost of $139.99 per month.

At the next tier, the Ultimate package, I would get around 140 channels, including all of DirecTV's non-premium offerings. This would cost $119.99 per month. She then mentioned the Choice package, which would give me some of the more niche channels for a total of around 105 channels at $108.99 per month. Finally, she said that I could get the Entertainment package, which would give me the most basic services available of 75 channels, at $79.99 per month.

She then told me that this was a prepaid service, so I would have to make my first payment immediately in order to get services. She also said that automatic payments are the only payments accepted by DirecTV. At that point, she asked if I had any questions about the packages, and I told her I did not, as she had explained everything well. She thanked me for calling and wished me a nice day.

Overall, I thought she did a great job explaining to me what was available with each service DirecTV offered. I felt like I came away with a clear picture of the value of each package and would be able to make an informed decision. The automated system left something to be desired, as it wasn't very responsive to my inquiries.

Were I a legitimate customer of DirecTV, I would definitely use this number despite the annoyances with the automated system.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call DirecTV

If you have time to do a bit of reading before you call DirecTV, we recommend you read over some of our problem-specific articles.

How Do I Access My DirecTV Account?

Accessing your DirecTV account is easy, and you can follow the steps above. It's good to have an account as it allows you to access various services like your bill, change payment plans and view your service plans etc. Contact DirecTV if you need further assistance.

How do I cancel my DirecTV account?

Canceling a DirecTV subscription can be a hassle, but this blog offers a guide to avoid the inconvenience. To cancel, visit the DirecTV website, log in,

How Can I Access My DirecTV Bill and Settings Online?

DIRECTV is one of the most subscribed satellite TV networks because of the quality service, fantastic offers and packages. Your entertainment will be complete with a DIRECTV subscription of a package of your preference. Contact DIRECTV customer support for any inquiries or pressing issues. Pay your bills on time to ensure that you continue to enjoy the package plan you choose.

Top DirecTV customer service problems

Click the link above to get answers to just about any DirecTV customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DirecTV, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about TV service: "I just need to make informations about three TVs, how much would that cost?"
- From a call lasting 24m 25s , May 12, 2024 3:50 PM
Remote not working: "My remote stopped working after a power outage and now it's asking me to add Gemini but I don't have a Genie remote anymore."
- From a call lasting 7m 37s , May 9, 2024 5:37 PM
Issue with ESPN Plus: "I ordered ESPN Plus and can't find it on my DIRECTV."
- From a call lasting 6m 3s , May 5, 2024 12:33 AM
Third-party authorization: "I'm calling on behalf of..."
- From a call lasting 1m 45s , Apr 29, 2024 8:05 PM
Trouble signing into DIRECTV: "I pay to watch it. I get this crap on, and it says sign in."
- From a call lasting 9m 25s , Apr 29, 2024 2:28 PM
Account and billing inquiry: "I've been not looking at TV because they've been saying they're downloading."
- From a call lasting 12m 49s , Apr 16, 2024 3:11 AM
Inquiring about DIRECTV packages: "I'm trying to find out about your DIRECTV stream, what packages are you offering, and how much is the price?"
- From a call lasting 11m 27s , Apr 15, 2024 1:50 PM
Troubleshooting TV connection: "When I put the adapter in the back of the TV, it's not connecting to any channels."
- From a call lasting 42m 35s , Apr 14, 2024 10:33 PM
Receiver connectivity issue: "It says you've got too many receivers on and we only had one on."
- From a call lasting 52m 21s , Apr 12, 2024 11:24 PM
Service disconnection request: "I wanna just connect. Disconnect my service, please."
- From a call lasting 8m 33s , Apr 11, 2024 9:55 PM

More DirecTV Customer Service Contacts

There are of course other ways to contact DirecTV customer service besides the phone. Below we list the best ones, by medium.

DirecTV Customer Service Live Chat

att.com - Customer Service
Click the link to chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DirecTV provides this option.

DirecTV Customer Email Addresses

nationalaccounts@directv.com - National Accounts
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DirecTV will reply our your email.

DirecTV Customer Service on X (formerly Twitter)

@ATTHelp - Customer Service
DirectTV Customer Service on Twitter
DirecTV, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

DirecTV Customer Service on Facebook / Messenger

Some customer service teams, like that of DirecTV, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

DirecTV Customer Help Desk / Web Support

support.directv.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- DirecTV customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is DirecTV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DirecTV agent. This phone number is DirecTV's best phone number because 226,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-531-5000 include Cancel Account, Dispute a Charge, Service Outage, Technical Support, Payment Inquiry and other customer service issues. The DirecTV call center that you call into has employees from Colorado, Idaho, Montana, Texas, Oklahoma, Philippines and is open Mon-Sun 8am-12am ET according to customers. In total, DirecTV has 5 phone numbers. It's not always clear what is the best way to talk to DirecTV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for DirecTV. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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