Time Warner Customer Service

Phone Number & Contact Info

Time Warner's Best Phone Number

800-892-2253
Toll-free·Calls Customer Service·Most popular Time Warner number
Q:

How do I talk to a live human at Time Warner?

A:Keep pressing 0
Q:

Does Time Warner offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-11pm EST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

Time Warner Customer Phone Numbers

Residential Support

800-892-4357
Toll-free · Mon-Fri 9am-5pm EST · Press 0#, then 2, then 0# · Spectrum - Please tell me the phone number associated with your account.

New Customers

888-615-0301
Toll-free · Mon-Sat 8am-1am, Sun 8am-12am EST · Press 1 to order service, press 2 for customer service ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

CableCard/Tivo

866-532-2598
Toll-free · 24 hours, 7 days · For the Cablecard and Tivo department · Cable Card Support line - Please tell me the number associated with your account or your account number.

Business Class Sales

866-689-3678
Toll-free · Mon-Fri 9am-5pm EST · For all new Business Class sales · Spectrum - Please tell me the phone number associated with your account.

Mobile Internet

888-662-4577
Toll-free · Mon-Fri 9am-5pm EST · Direct to human for 4g mobile service · Please tell me the number associated with your account or your account number.

Customer Service

212-484-8000
24 hours, 7 days · Calling this Time Warner number should go right to a real human being ·

New Customers

844-781-3963
Toll-free · 24 hours, 7 days · Press 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Time Warner phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0
Below are some clips we've found from Time Warner's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For customer service or billing questions, press one. To speak with an agent about new cable, satellite, or Internet service, press two. For all other inquiry This call may be recorded. Thank you for calling the sales and promotions department. This call may be recorded for quality and training purposes."
Excerpt from a call with Time Warner
Wednesday, February 7, 2024 6:31 PM

The first phone menu

"For customer service or billing questions, press one.
To speak with an agent about new cable, satellite, or Internet service, press two."
Excerpt from a call with Time Warner
Wednesday, June 5, 2024 2:44 PM

After you press 1

"This call may be recorded. Thank you for calling about new Internet and TV service. This call may be recorded.
Thank you for calling about new Internet service. To order new Internet service, please press one.
For all other calls, including help with your current service, please press two."
Excerpt from a call with Time Warner
Wednesday, February 7, 2024 6:27 PM

What are the hours and when should I call?

Time Warner operates the call center for this 800-892-2253 phone number Mon-Fri 8am-11pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 180 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Time Warner phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Time Warner staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Time Warner is Monday. The most busy day to call is Thursday, which averages 40% more phone calls by comparison. Again, this is based on a sample of 180 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Time Warner

In summation, the best day to call Time Warner is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Time Warner staffs the call center well on Monday.

Calling this Time Warner Customer Number

Time Warner (Spectrum), also known as Charter Spectrum, is a wireless, cable television and Internet service provider. With customers in 41 states, Time Warner (Spectrum) operates a busy customer service department.

Why do Consumers Call Time Warner (Spectrum) Customer Service?

While there are plenty of online customer service options, many people still prefer to ask questions, manage service and resolve problems over the phone. Here are some common reasons why people call Time Warner (Spectrum) customer care:

  • Starting new service
  • Changing or canceling service
  • Technical support questions
  • Upgrading devices or adding new devices to a plan
  • Billing questions and issues
  • Transferring service to a new residence
  • Scheduling and rescheduling installation and service calls

When to Call

Time Warner (Spectrum) offers support from its U.S. call centers 24 hours per day, seven days per week.

Best Way Use Time Warner (Spectrum) Phone Customer Service

Here are some tips for effectively using the Time Warner (Spectrum) customer service phone system:

  • Calls are answered by a voice-activated system, but you can hit *99 and use a touch-tone system instead if you wish.
  • Time Warner (Spectrum) offers a dedicated line for people who are relocating and need to transfer service to their new home. If you are moving, use this line to find out whether you can take your service with you.
  • Make sure you have the information necessary to help the customer representative find your account. You'll need your account number (which should be on your bill. You can also find your account number online via the Time Warner (Spectrum) website.
  • Have a pen and paper handy so that you can take notes during your call.

How do People Feel About Calls to Time Warner (Spectrum) Customer Service?

As you might expect, customers express a range of opinions about the quality of Time Warner (Spectrum) phone-based customer service. While some people feel

One area of particular frustration is the company's billing practices. Many people feel that their bills are too high and often make good faith attempts to negotiate a better deal with customer service representatives.

Unfortunately, there are reports of Time Warner (Spectrum) not making the necessary changes to a customer's account after verbally agreeing to a lower price or additional services. This may indicate that the company's customer service systems are not recording verbal agreements between customers and representatives correctly.

Media Cases

In one case, a woman who is disabled became very upset at the way she was treated by Time Warner (Spectrum) when it came to negotiating her bill. She wanted a specific package at an advertised price but was constantly told by representatives that she would have to pay twice the advertised amount.

After contacting company executives, the customer was able to negotiate the price she wanted on the advertised service package.

What Can Be Accomplished Via Time Warner (Spectrum) Phone-Based Customer Service?

Most customer issues can be addressed in a phone call to Time Warner (Spectrum) customer service. These issues include service starts, transfers, changes and cancelation. They also include billing issues and technical support.

What Can't be Handled Over the Phone?

Repairs and replacement of devices and equipment must be dealt with by either shipping or bringing the items to a repair center. However, customer care representatives can provide instructions on how to ship items or tell callers where they can bring an item for service.

What Can I do if my Call to Time Warner (Spectrum) is Unsuccessful?

There are situations in which your best efforts at communicating effectively with a telephone customer service representative fails. While this is frustrating, there are often things that you can do to address the situation and get a resolution to your concern or complaint.

Call again: Problems with customer service representatives can be the result of inexperience, poor training or a simple personality clash. Call again and speak to a different representative in hopes of getting a different outcome.

Try live chat: Time Warner (Spectrum) offers a live chat option via its website. If you are the kind of person who communicates better in writing than over the phone, live chat may be a good option for you. This method also provides you with a written record of your conversation.

Reach out over social media: Contacting Time Warner (Spectrum) via its social media accounts is another option. As with live chat, you'll have a record of what the representative has told you, which is important if you have to escalate your case.

Visit a retail store: Visiting a Time Warner (Spectrum) retail store allows you to talk to an associate in person. This can be an excellent approach if you are having problems with equipment or a device, as the associate can inspect it on the spot. You may also find that it is easier to work out your issues face-to-face.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Time Warner

If you have time to do a bit of reading before you call Time Warner, we recommend you read over some of our problem-specific articles.

How Do I Access My Time Warner Account?

Access your Time Warner account to view your account information such as view bills, payment, get payment history, change users, add more users, or view deals. You can download the statement as a PDF and set autopay if you are a buy person. Autopay helps avoid late payment that can result in interrupted service, which is inconveniencing. Having an online Time Warner Spectrum account means you can access the information from anywhere as long as there is internet service. Contact customer support for any technical assistance.

What are Time Warner Cable Rewards?

Time Warner Cable Rewards are a program designed to show appreciation to loyal customers by offering exclusive benefits and discounts. By participating in the program, customers can earn points for various actions such as signing up for new services or referring friends and family. These points can then be redeemed for a wide range of rewards, including discounted cable and internet services, gift cards, cash rewards, and even electronics. Time Warner Cable Rewards allow customers to enjoy additional value for their continued loyalty. It is a way for Time Warner Cable to thank its customers and provide them with incentives to continue their subscription. The program aims to enhance the overall customer experience and ensure that customers feel rewarded for choosing Time Warner Cable as their service provider.

How Do I Transfer the Name on My Time Warner Account?

Transferring the name on your Time Warner account involves a specific legal method. Whether you want to gain control of another account or change your name, you must follow legal guidelines. Your submission is subject to review to determine if you qualify to update your information. Find out how to effectively submit a name transfer request by following helpful instructions.

Top Time Warner customer service problems

Click the link above to get answers to just about any Time Warner customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Time Warner, and their purpose. Are any of these similar to the reason you are trying to call?
Internet service not working: "Why do I not have service?"
- From a call lasting 9m 3s , Apr 25, 2024 5:16 PM
Inquiring about cable service: "I'm only calling about cable. I'm trying to if I can get some cable in my area first."
- From a call lasting 6m 11s , Apr 8, 2024 7:55 PM
Inquiring about cable TV service: "Calling about possibly getting new cable TV service, Hannah."
- From a call lasting 11m 56s , Feb 7, 2024 6:37 PM
Inquiring about cable and phone service: "I'm calling about a Time Warner cable. I'm thinking about getting TV cable service through Time Warner possibly."
- From a call lasting 4m 20s , Feb 7, 2024 6:31 PM
Payment refund request: "My money was taken from your company, Time Warner."
- From a call lasting 7m 22s , Jan 5, 2024 3:10 PM

More Time Warner Customer Service Contacts

There are of course other ways to contact Time Warner customer service besides the phone. Below we list the best ones, by medium.

Time Warner Customer Service Live Chat

timewarnercable.com - Customer Service
Online chat for Business Clients only. Click "Chat" in the upper right
timewarnercable.com - Customer Service
Fill out the form for online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Time Warner provides this option.

Time Warner Customer Service on X (formerly Twitter)

@Ask_Spectrum - Customer Service
Twitter contact for customer support
Time Warner, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Time Warner Customer Service on Facebook / Messenger

Some customer service teams, like that of Time Warner, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Time Warner Customer Help Desk / Web Support

timewarnercable.com - Customer Service
Link for new and existing customers to add new services or sign up for new services
timewarnercable.com - Business Accounts
Enter your zip for local support
help.rr.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Time Warner customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Time Warner's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Time Warner agent. This phone number is Time Warner's best phone number because 35,976 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-892-2253 include Lower my bill, Technical Support, Upgrade Account, Cancel Service, Account Access and other customer service issues. The Time Warner call center that you call into has employees from California, Texas and is open Mon-Fri 8am-11pm ET according to customers. In total, Time Warner has 9 phone numbers. It's not always clear what is the best way to talk to Time Warner representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Time Warner. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Time Warner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Time Warner Customer Service

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!