Time Warner Phone Number

Calling Time Warner customer service faster by GetHuman

800-892-4357
Customer service
888-715-3291
New customers
Current Wait: 17 mins (16m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Lower my billTechnical SupportUpgrade AccountCancel ServiceAccount AccessA different issue
Get to a live person fastest: Press 0#, then 2, then 0#

Reasons customers like you called recently

I wanted to apply for the low income internet and it says I must have a child who gets...
an hr ago
My spectrum internet service has been suspended because I cant make a payment yet but s...
2d ago
LG stylo* login in to my google account
3d ago
need to know if any of my deals on our account are running out and the dates they expir...
11d ago
Billing related question
12d ago
I am receiving magazines that I want canceled. These magazines were supposed to be a gi...
12d ago
email is not working. not receiving anything
25d ago
I cannot get voice on ** ** ** and all the other ones speak in Spanish, I have re-boot...
a mo ago
Question about Disney *
a mo ago
Patricia newton **** david cox Charlotte nc i don't want my cable disconnected. I want...
a mo ago
Cancelling cable internet, but keeping internet.
a mo ago
I will move to another apartment on *th Nov. I have some questions about the procedure...
2 mos ago
Mail Box is full..Server not working.*How to get my server working again
2 mos ago
I AM NOT A CUSTOMER-I AM ON NATIONAL DO NOT CALL LIST- SO WHY DO YOU KEEP CALLING ME...
2 mos ago
An error message says, Tuner or HDD unavailable. This is due to higher priority activit...
2 mos ago
See more recent reasons for callingHelp me with my issue
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Our Editor's Notes on Time Warner's Phone-Based Customer Care

Time Warner (Spectrum), also known as Charter Spectrum, is a wireless, cable television and Internet service provider. With customers in 41 states, Time Warner (Spectrum) operates a busy customer service department.

Why do Consumers Call Time Warner (Spectrum) Customer Service?

While there are plenty of online customer service options, many people still prefer to ask questions, manage service and resolve problems over the phone. Here are some common reasons why people call Time Warner (Spectrum) customer care:

  • Starting new service
  • Changing or canceling service
  • Technical support questions
  • Upgrading devices or adding new devices to a plan
  • Billing questions and issues
  • Transferring service to a new residence
  • Scheduling and rescheduling installation and service calls

When to Call

Time Warner (Spectrum) offers support from its U.S. call centers 24 hours per day, seven days per week.

Best Way Use Time Warner (Spectrum) Phone Customer Service

Here are some tips for effectively using the Time Warner (Spectrum) customer service phone system:

  • Calls are answered by a voice-activated system, but you can hit *99 and use a touch-tone system instead if you wish.
  • Time Warner (Spectrum) offers a dedicated line for people who are relocating and need to transfer service to their new home. If you are moving, use this line to find out whether you can take your service with you.
  • Make sure you have the information necessary to help the customer representative find your account. You'll need your account number (which should be on your bill. You can also find your account number online via the Time Warner (Spectrum) website.
  • Have a pen and paper handy so that you can take notes during your call.

How do People Feel About Calls to Time Warner (Spectrum) Customer Service?

As you might expect, customers express a range of opinions about the quality of Time Warner (Spectrum) phone-based customer service. While some people feel

One area of particular frustration is the company's billing practices. Many people feel that their bills are too high and often make good faith attempts to negotiate a better deal with customer service representatives.

Unfortunately, there are reports of Time Warner (Spectrum) not making the necessary changes to a customer's account after verbally agreeing to a lower price or additional services. This may indicate that the company's customer service systems are not recording verbal agreements between customers and representatives correctly.

Media Cases

In one case, a woman who is disabled became very upset at the way she was treated by Time Warner (Spectrum) when it came to negotiating her bill. She wanted a specific package at an advertised price but was constantly told by representatives that she would have to pay twice the advertised amount.

After contacting company executives, the customer was able to negotiate the price she wanted on the advertised service package.

What Can Be Accomplished Via Time Warner (Spectrum) Phone-Based Customer Service?

Most customer issues can be addressed in a phone call to Time Warner (Spectrum) customer service. These issues include service starts, transfers, changes and cancelation. They also include billing issues and technical support.

What Can't be Handled Over the Phone?

Repairs and replacement of devices and equipment must be dealt with by either shipping or bringing the items to a repair center. However, customer care representatives can provide instructions on how to ship items or tell callers where they can bring an item for service.

What Can I do if my Call to Time Warner (Spectrum) is Unsuccessful?

There are situations in which your best efforts at communicating effectively with a telephone customer service representative fails. While this is frustrating, there are often things that you can do to address the situation and get a resolution to your concern or complaint.

Call again: Problems with customer service representatives can be the result of inexperience, poor training or a simple personality clash. Call again and speak to a different representative in hopes of getting a different outcome.

Try live chat: Time Warner (Spectrum) offers a live chat option via its website. If you are the kind of person who communicates better in writing than over the phone, live chat may be a good option for you. This method also provides you with a written record of your conversation.

Reach out over social media: Contacting Time Warner (Spectrum) via its social media accounts is another option. As with live chat, you'll have a record of what the representative has told you, which is important if you have to escalate your case.

Visit a retail store: Visiting a Time Warner (Spectrum) retail store allows you to talk to an associate in person. This can be an excellent approach if you are having problems with equipment or a device, as the associate can inspect it on the spot. You may also find that it is easier to work out your issues face-to-face.

Customer Number 800-892-4357 - by the Numbers

Phone number to dial
800-892-4357
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Residential Support
Call center hours
Mon-Fri 9am-5pm EST
Best time to dial
9:30am
Navigate phone maze to a human
Press 0#, then 2, then 0#
Average wait
16
Current wait
17
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or email or facebook or web or twitter
Quality of communication
50%
Quality of help
53%
Customer votes
2,308
Information last updated
Wed Dec 11 2019 08:00:00 GMT+0000 (UTC)

Time Warner's Best Toll-Free/800 Customer Phone Number

This is Time Warner's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Time Warner agent. This phone number is Time Warner's Best Phone Number because 35,976 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-892-4357 include Lower my bill, Technical Support, Upgrade Account, Cancel Service, Account Access and other customer service issues. The Time Warner call center that you call into has employees from California, Texas and is open Mon-Fri 9am-5pm EST according to customers. In total, Time Warner has 9 phone numbers. It's not always clear what is the best way to talk to Time Warner representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Time Warner - by phone or otherwise

While 800-892-4357 is Time Warner's best toll-free number, there are 17 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Time Warner customers, is by calling their 800-892-2253 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-892-2253 for Customer Service. If you think this information is inaccurate or know of other ways to contact Time Warner please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Time Warner.

What is GetHuman's Relationship to Time Warner?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Time Warner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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