Rand McNally Customer Service

Phone Number & Contact Info

Rand McNally's Best Phone Number

800-275-7263
Toll-free·Calls Online Store Customer Service·Most popular Rand McNally number
Q:

How do I talk to a live human at Rand McNally?

A:Don't press anything, just hold for a representative.
Q:

Does Rand McNally offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Rand McNally Customer Phone Numbers

Technical Support

877-446-4863
Toll-free · Mon-Fri 7am-6pm CST · Just wait on the line · Hold on the line for the next available representative.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rand McNally phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.
Here is how our research team describes the way the Rand McNally phone system greets you: Questions about orders already placed, email us at store@randmcnally.com. For all other inquiries, please hold on the line for the next available representative.

What are the hours and when should I call?

Rand McNally operates the call center for this 800-275-7263 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rand McNally phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rand McNally staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rand McNally is Saturday. The most busy day to call is Wednesday, which averages 122% more phone calls by comparison. Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Rand McNally

In summation, the best day to call Rand McNally is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Rand McNally staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Rand McNally

If you have time to do a bit of reading before you call Rand McNally, we recommend you read over some of our problem-specific articles.

What is the warranty period for Rand McNally products?

The warranty period for Rand McNally products varies depending on the specific product. Generally, most Rand McNally navigation devices and GPS units come with a one-year limited warranty, ensuring that the product is free from defects in materials and workmanship for a period of one year from the date of purchase. However, it's important to note that certain products might have a different warranty period, so it's advisable to consult the product manual or check the individual product page on the Rand McNally website for detailed warranty information. Additionally, Rand McNally provides customer support and assistance to address any concerns or issues related to their products, ensuring customer satisfaction beyond the warranty period.

What are the system requirements for Rand McNally software?

The system requirements for Rand McNally software depend on the specific product, but generally, a Windows operating system (such as Windows 7, 8, or 10) is required. Adequate RAM, typically 2GB or more, is recommended. In terms of storage, a minimum of 500MB of available hard disk space is usually necessary. Additionally, an internet connection is required for software activation, updates, and certain features. Some products may have additional requirements, such as a DVD drive for physical installation or a GPS device for navigation software. It is advisable to consult the specific product's documentation or Rand McNally's website for comprehensive and up-to-date system requirements before purchasing or installing the software.

Can I use Rand McNally GPS devices internationally?

Yes, Rand McNally GPS devices can be used internationally. However, there are a few important things to note. First, ensure that the specific GPS model you have supports international use. Secondly, Rand McNally offers maps and navigation software for various countries, so you may need to purchase and install the necessary maps for your destination separately. Additionally, keep in mind that while the GPS device itself may function worldwide, some features like traffic updates or specific local information may not be available outside of the United States. Lastly, it is recommended to check for any specific restrictions or regulations of the country you plan to use the GPS in, to ensure compliance with their laws.

Top Rand McNally customer service problems

Click the link above to get answers to just about any Rand McNally customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rand McNally, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with OS updates: "We just bought an OverDrive Pro two and are having trouble installing OS updates, it keeps restarting over and over."
- From a call lasting 5m 24s , Apr 22, 2024 6:54 PM
Ordering replacement ear pillows: "I'd like to order some replacement ear pillows for my headset."
- From a call lasting 6m 16s , Feb 13, 2024 7:06 PM

More Rand McNally Customer Service Contacts

There are of course other ways to contact Rand McNally customer service besides the phone. Below we list the best ones, by medium.

Rand McNally Customer Service Live Chat

randmcnally.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rand McNally provides this option.

Rand McNally Customer Help Desk / Web Support

randmcnally.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Rand McNally customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rand McNally's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rand McNally agent. This phone number is Rand McNally's best phone number because 12,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-7263 include Account Access, Delete Maps, Adding Maps, Device Support, Update Account Info and other customer service issues. Rather than trying to call Rand McNally first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Rand McNally has 2 phone numbers. It's not always clear what is the best way to talk to Rand McNally representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rand McNally. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rand McNally. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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