Toll-free · Mon-Fri 7am-6pm CST · Just wait on the line · Hold on the line for the next available representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rand McNally below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rand McNally phone number to document the phone system.
Here is how our research team describes the way the Rand McNally phone system greets you: Questions about orders already placed, email us at store@randmcnally.com. For all other inquiries, please hold on the line for the next available representative.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold for a representative.
Below are some clips we've found from Rand McNally's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Rand McNally online store.
You can find complete information about products we sell at store dot rand mcnally dot com.
For questions about an order already placed, send us an email at store at rand mcnalley dot com.
Please be sure to include your order number in the email For all other inquiries, please hold for the next available representative.
Your call may be recorded."
Excerpt from a call with Rand McNally
Thursday, October 10, 2024 6:39 PM
What are the hours and when should I call?
Rand McNally operates the call center for this 800-275-7263 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 181 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rand McNally call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rand McNally phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rand McNally staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rand McNally is Sunday.The most busy day to call is Tuesday, which averages 1200% more phone calls by comparison.Again, this is based on a sample of 181 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The warranty period for Rand McNally products varies depending on the specific product. Generally, most Rand McNally navigation devices and GPS units come with a one-year limited warranty, ensuring that the product is free from defects in materials and workmanship for a period of one year from the date of purchase. However, it's important to note that certain products might have a different warranty period, so it's advisable to consult the product manual or check the individual product page on the Rand McNally website for detailed warranty information. Additionally, Rand McNally provides customer support and assistance to address any concerns or issues related to their products, ensuring customer satisfaction beyond the warranty period.
The system requirements for Rand McNally software depend on the specific product, but generally, a Windows operating system (such as Windows 7, 8, or 10) is required. Adequate RAM, typically 2GB or more, is recommended. In terms of storage, a minimum of 500MB of available hard disk space is usually necessary. Additionally, an internet connection is required for software activation, updates, and certain features. Some products may have additional requirements, such as a DVD drive for physical installation or a GPS device for navigation software. It is advisable to consult the specific product's documentation or Rand McNally's website for comprehensive and up-to-date system requirements before purchasing or installing the software.
Yes, Rand McNally GPS devices can be used internationally. However, there are a few important things to note. First, ensure that the specific GPS model you have supports international use. Secondly, Rand McNally offers maps and navigation software for various countries, so you may need to purchase and install the necessary maps for your destination separately. Additionally, keep in mind that while the GPS device itself may function worldwide, some features like traffic updates or specific local information may not be available outside of the United States. Lastly, it is recommended to check for any specific restrictions or regulations of the country you plan to use the GPS in, to ensure compliance with their laws.
Click the link above to get answers to just about any Rand McNally customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rand McNally, and their purpose. Are any of these similar to the reason you are trying to call?
GPS functionality questions: "Do I need Wi Fi for the GPS to work?"
- From a call lasting 3m 30s , Oct 11, 2024 8:11 PM
Information about why customers call Rand McNally is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rand McNally provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Rand McNally customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rand McNally's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rand McNally agent. This phone number is Rand McNally's best phone number because 12,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-7263 include Account Access, Delete Maps, Adding Maps, Device Support, Update Account Info and other customer service issues. Rather than trying to call Rand McNally first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Rand McNally has 2 phone numbers. It's not always clear what is the best way to talk to Rand McNally representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rand McNally. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rand McNally. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.