Quicken Loans Customer Service

Phone Number & Contact Info

Quicken Loans's Best Phone Number

Toll-free·Calls Customer Service·Most popular Quicken Loans number

How do I talk to a live human at Quicken Loans?

A:Press 1

Does Quicken Loans offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat-Sun 9am-10pm EST. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Quicken Loans phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Below are some clips we've found from Quicken Loans's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Rocket Mortgage. All calls are monitored and recorded for quality assurance purposes, and we comply with all requests to opt out of our calls. Visit our privacy policy for our data practices. Before we get you to a home loan expert, please listen to the following options. If you're thinking about buying a home, press one. If you would like to discuss refinancing options, press two."
Excerpt from a call with Quicken Loans
Friday, January 5, 2024 4:22 PM

The first phone menu

"Thank you for calling Rocket Mortgage. All calls are monitored and recorded for quality assurance purposes using third party services, and we comply with all requests to opt out of our calls. Visit our privacy policy for our data practices. Before we get you to a home loan expert, please listen to the following options.
If you're thinking about buying a home, press one.
If you would like to discuss refinancing options, press two."
Excerpt from a call with Quicken Loans
Saturday, April 27, 2024 1:30 PM

After you press 3

"To repeat these options, press nine.
If you know your party's extension, press one.
If you have a closing related question, press two."
Excerpt from a call with Quicken Loans
Friday, January 5, 2024 4:22 PM

What are the hours and when should I call?

Quicken Loans operates the call center for this 800-251-9080 phone number Mon-Fri 7am-11pm, Sat-Sun 9am-10pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 71 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Quicken Loans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Quicken Loans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Quicken Loans is Sunday. The most busy day to call is Thursday, which averages 275% more phone calls by comparison. Again, this is based on a sample of 71 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Quicken Loans

In summation, the best day to call Quicken Loans is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Quicken Loans staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this Quicken Loans Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Mar 1, 2024

I'm thinking about refinancing my home so that I can get out of my PMI. While I realize that the mortgage rates aren't the best right now, the PMI is driving up my monthly mortgage and I think that if I get out of it, even with a slightly higher rate, I will still come out on top. Before refinancing, however, I want to shop around a bit to see what different companies can offer me so I thought I would call Rocket Mortgage. I hear all about Quicken Loans on radio advertisements while driving to work. I figure I might as well check them out. 

Now granted, Quicken Loans probably has a lot of customers and a lot of potential customers that call them regularly. Between loans, mortgages, and people like me who want to refinance but want to talk before making any major moves a lot of people probably call. However, I will say that I was pleasantly surprised because the process to get to an agent is actually quite straightforward. I only had to answer one question and then I was transferred to a wait line. If calling banks was this easy, I'd check with almost all the major carriers before signing loan documents. 

When I called, a voice assistant greeted me with, "Thank you for calling Rocket Mortgage. All calls are monitored and recorded according to our privacy policy. Before we get you to a home loan expert, please listen to the following options. If you are thinking about buying a home, press 1. If you would like to discuss refinancing options, press 2. If you are a current client or have a loan in process, press 3. To repeat these options, press 9." I pressed 2 since that was the logical option for my query, and I was sent to a hold line. 

The hold music was pleasant and pretty much standard elevator music. A voiceover every so once in a while told me that my phone call would be recorded for quality assurance purposes and to stay on the line. It took about ten minutes and then a loan specialist picked up the line. We spoke for a bit about available rates and what type of rates might be accessible to me at my credit bracket and then she helped me make an appointment at a local branch office. The process was pretty painless and I felt like she understood my concerns. I would call again if I had any future issues or questions before I decide which bank I'm going with. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Quicken Loans

If you have time to do a bit of reading before you call Quicken Loans, we recommend you read over some of our problem-specific articles.

What is Quicken Loans?

Quicken Loans is a leading online mortgage lending company that offers a convenient and efficient way for people to secure home loans. As America's largest mortgage lender, it specializes in providing various loan options, including refinancing, purchasing, and home equity loans. Quicken Loans simplifies the mortgage process by enabling customers to apply and manage their loans entirely online, ensuring a fast and hassle-free experience. With a strong focus on technology and innovation, Quicken Loans ensures transparency, personalized guidance, and competitive rates for its clients. Striving to provide outstanding customer service, Quicken Loans has earned a solid reputation for its commitment to simplifying and streamlining the mortgage lending process.

What is the Quicken Loans RateShield program?

The Quicken Loans RateShield program is designed to protect a borrower's interest rate when getting a mortgage. It guarantees that the rate will remain the same even if rates increase before closing. It provides peace of mind by allowing borrowers to lock in the current interest rate for up to 90 days. This ensures that the rate won't increase during the loan application and approval process. If rates drop during this period, borrowers can also take advantage of the lower rate through Quicken Loans' RateShield Advantage. With this program, borrowers have the flexibility to shop for a home without worrying about potential rate fluctuations. Quicken Loans' commitment to transparency and customer satisfaction makes the RateShield program a valuable option for those seeking a mortgage.

How does the Quicken Loans process work?

The Quicken Loans process begins by completing an online application or speaking with a mortgage specialist. This helps determine the best loan options and provides an estimate of potential costs. After submitting the application, Quicken Loans evaluates credit, income, and other factors. Once approved, borrowers receive an official approval letter. Then, borrowers can customize their loan terms and select the product that fits their needs. Following this, borrowers provide supporting documents and perform property inspections, if necessary. The loan is then processed, reviewed, and underwritten. Once approved, closing documents are prepared and sent for review. After closing, borrowers can manage their loan through an online account. The Quicken Loans process prioritizes simplicity and efficiency to ensure a smooth mortgage experience.

Top Quicken Loans customer service problems

Click the link above to get answers to just about any Quicken Loans customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Quicken Loans Customer Service Contacts

There are of course other ways to contact Quicken Loans customer service besides the phone. Below we list the best ones, by medium.

Quicken Loans Customer Service Live Chat

quickenloans.com - Customer Service
Click "Chat" at the top of the page
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Quicken Loans provides this option.

Quicken Loans Customer Email Addresses

Help@quickenloans.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Quicken Loans will reply our your email.

Quicken Loans Customer Help Desk / Web Support

quickenloans.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Quicken Loans customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Quicken Loans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Quicken Loans agent. This phone number is Quicken Loans's best phone number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-251-9080 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Quicken Loans first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Quicken Loans has 1 phone number. It's not always clear what is the best way to talk to Quicken Loans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Quicken Loans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Quicken Loans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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