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Quicken Loans Customer FAQ

Top Answers & How-to Guides

What is Quicken Loans's Phone Number?

The question we are asked most often is about how to talk to Quicken Loans customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Mortgage Process

How does the Quicken Loans process work?

Quicken Loans, now Rocket Mortgage, offers a streamlined, user-friendly mortgage application process. Applicants provide...
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How long does it take to get approved for a Quicken Loans mortgage?

The duration for Quicken Loans mortgage approval varies based on factors like loan type and application complexity. Initial...
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What is the process for making extra payments on my mortgage?

The process for making extra mortgage payments can differ by lender. Quicken Loans generally allows borrowers to make...
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Qualification Requirements

What are the requirements to qualify for a Quicken Loans mortgage?

To qualify for a Quicken Loans mortgage, borrowers need a credit score of at least 620, a preferred debt-to-income ratio under...
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What is the minimum down payment required for a Quicken Loans mortgage?

Quicken Loans has various mortgage options with different down payment criteria. Conventional loans typically require a minimum...
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What are the common reasons for mortgage application denials with Quicken Loans?

Quicken Loans may deny mortgage applications due to insufficient credit scores, high debt-to-income ratios, poor documentation,...
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Mortgage Options

What types of mortgage options does Quicken Loans offer?

Quicken Loans provides a variety of mortgage options to suit different financial needs, including 30-year and 15-year...
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Can I refinance my existing mortgage with Quicken Loans?

Homeowners can refinance their current mortgage with Quicken Loans, which offers various options to adjust terms, lower...
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What is the difference between a fixed-rate and adjustable-rate mortgage?

A fixed-rate mortgage ensures a steady interest rate and stable payments throughout the loan duration, ideal for budgeting....
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Programs and Tools

What is the Quicken Loans RateShield program?

The Quicken Loans RateShield program allows buyers to lock in a mortgage interest rate for a limited time while they search for...
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What is the Quicken Loans MyQL mobile app?

The MyQL mobile app by Quicken Loans allows users to manage their mortgage from their smartphones, providing access to account...
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What resources does Quicken Loans offer for first-time homebuyers?

Quicken Loans supports first-time homebuyers with various helpful resources, including articles, guides, and an online mortgage...
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Application and Approval

Can I apply for a Quicken Loans mortgage online?

Individuals can indeed apply for a mortgage from Quicken Loans online. The process is designed to be user-friendly, enabling...
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Can I get a mortgage pre-approval from Quicken Loans?

Yes, individuals can secure a mortgage pre-approval from Quicken Loans through a straightforward online application. This...
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Fees and Costs

What are the fees associated with obtaining a mortgage from Quicken Loans?

When obtaining a mortgage from Quicken Loans, borrowers should consider various fees, including application, processing,...
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How does Quicken Loans handle interest rate adjustments?

Quicken Loans manages interest rate adjustments by locking mortgage rates for a specific duration, giving protection against...
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We look to the Quicken Loans issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Quicken Loans issues reported to GetHuman
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