DHL Phone Number

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  • Calls DHL's Express Customer Service department
  • The average hold time is 89m
  • Hours are 24 hours, 7 days
  • The best time to call is 3pm
  • Popular issues for this call center: Track order, Complaint, Issue with order, Lost package, and Make a shipment.
  • Reach a live DHL agent: Say, "Help with something else" at the first menu, then say, "Representative."
  • What you hear when you call: Which would you like to do? Schedule pickup, track a package, get a rate quote, find a drop-off location, or something else?

Reasons customers like you called recently

Current tracking info. For this item*DHL tracking number and code
My pack is blocked in the Cincinnati customs, I did not received any notifications. The...
Can I pick up my package today or get it delivered today?
Package not arriving on time
I need to send a package abroad and I'd like to know where is your nearest shipping cen...
I have a lost package from Hong Kong. I live in Arkansas. It has been missing for * mon...
Customs Payment issue
Delivery missed yesterday. I want to make sure I get this delivery today
I received an email from DHL saying that a package being sent to me is on hold in Cinci...
Will I be charged US import duty on tracking number: ************JN*WZU
Trying to find out where my package is
I'm contacting you about Waybill *********** which is scheduled to be delivered between...
My info says my package was delivered ***** but I did not received it and it was shippe...
I need to ship a document from vegas to miami
My package was delivered to the wrong address

DHL Customer Phone Number 800-225-5345 - Stats

Phone number to dial800-225-5345
Call-back availableYES
Call picked up by a real personYES
Department you're callingExpress Customer Service
Call center hours24 hours, 7 days
Best time to dial3pm
Average wait89 minutes
Current wait115 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication76%
Quality of help82%
Customer votes562
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

DHL's Best Toll-Free/800 Customer Phone Number

This is DHL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL agent. This phone number is DHL's Best Phone Number because 15,234 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5345 include Track order, Complaint, Issue with order, Lost package, Make a shipment and other customer service issues. Rather than trying to call DHL first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, DHL has 2 phone numbers. It's not always clear what is the best way to talk to DHL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting DHL - by phone or otherwise

While 800-225-5345 is DHL's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other DHL customers, is by calling their 317-554-5191 phone number for their eCommerce Customer Service department. Besides calling, the next favorite option for customers looking for help is via 317-554-5191 for eCommerce Customer Service. If you think this information is inaccurate or know of other ways to contact DHL please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for DHL.

What is GetHuman's Relationship to DHL?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DHL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

eCommerce Customer Service317-554-5191

Beyond the Phone Number

There are other ways to get in touch with DHL, including their website / help desk. Visit our DHL Customer Service page for more information.
DHL Customer Service

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