A:Say, "Help with something else" at the first menu, then say, "Representative.".You can also use our free service that can talk to DHL for you and report back.
Q:
Does DHL offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DHL below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DHL phone number to document the phone system.
Here is how our research team describes the way the DHL phone system greets you: Which would you like to do? Schedule pickup, track a package, get a rate quote, find a drop-off location, or something else?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Help with something else" at the first menu, then say, "Representative."
Below are some clips we've found from DHL's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling BHL.
For your convenience, we have live chat available at myDHL dot com.
Due to high holiday volumes, you may see your package is on hold.
Rest assured, no is required from your end.
Our team is actively working to resolve this.
Please check my DHL dot com for the latest updates.
Thank you for your understanding and patience.
DHL Express Express, your specialist in international shipping.
For quality and training purposes, calls may be monitored and recorded.
And feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else.
Something else. Is that right?"
Excerpt from a call with DHL
Tuesday, January 9, 2024 8:16 PM
They may ask you to enter information with the dial pad
"You can find this number above or below the barcode on the label.
This is also referred to as a waybill number or shipment ID.
You also might have received your tracking number from your shipper or supplier via email.
If you do not have a tracking number, please contact your shipper as we would be unable to support in this hotline without this information.
Keep in mind, all DHL Express shipments are ten digits long all numbers.
No ten digit tracking number was entered. You can find the tracking number also referred to as a waybill number or shipment ID, above or below the barcode on the shipping label.
If you do not have tracking number, please contact your shipper.
Unfortunately, we are unable to assist you with this information.
Do you need more time to find your ten digit tracking number?
Press one for yes or two for no.
Using the keypad, please enter your ten digit tracking number followed by the pound key."
Excerpt from a call with DHL
Tuesday, June 18, 2024 6:46 PM
The first phone menu
"Thank you for calling DHL. For your convenience, we have live chat available at myDHL dot com.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded.
And feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else.
To find the nearest place where you can drop off a package, say find a drop off location or
If you want DHL to pick up a shipment at a specific address, say schedule a pickup or press one.
If you have a DHL tracking number and want to find out the status of a shipment, say track a package or press two."
Excerpt from a call with DHL
Tuesday, June 18, 2024 4:30 PM
What are the hours and when should I call?
DHL operates the call center for this 800-225-5345 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 960 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DHL call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DHL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DHL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DHL is Sunday.The most busy day to call is Friday, which averages 329% more phone calls by comparison.Again, this is based on a sample of 960 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call DHL is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DHL staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call DHL
If you have time to do a bit of reading before you call DHL, we recommend you read over some of our problem-specific articles.
DHL offers multiple payment methods to ensure convenience for customers. We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, DHL allows payment through PayPal, a widely recognized and secure online payment platform. For businesses and frequent shippers, we offer the option of setting up a DHL account for invoicing and payment. With this account, customers can conveniently manage invoices and make payments electronically. It is essential to note that payment methods may vary depending on the country and specific DHL service used. To ensure a smooth payment process, we advise checking our website or contacting our customer service representatives to confirm accepted payment methods for your particular location.
Yes, DHL provides insurance for shipments. We understand the importance of protecting your valuable goods during transit. Our comprehensive insurance options are designed to provide peace of mind and financial coverage for any unfortunate events that may occur. Whether it is loss, damage, or delay of your shipment, our insurance coverage caters to your specific needs. Our team of experts will guide you in selecting the right insurance option, considering the item's value, destination, and shipping method. DHL aims to provide a seamless shipping experience, and our insurance services play a crucial role in ensuring the safety and security of your shipments. Contact our customer service team to learn more about our insurance offerings and safeguard your items against any unforeseen circumstances.
DHL (Canada) offers a wide range of delivery options to meet the diverse needs of customers. For local shipments within Canada, they offer next-day delivery service, ensuring speedy delivery for urgent packages. Additionally, there is an economy option available for those who prioritize cost-effectiveness over speed. Customers can also choose to have their shipments delivered to a nearby DHL Service Point for convenient pickup at a time that suits them best. For international shipments, DHL offers several options, including Express Worldwide, which delivers packages to over 220 countries within 1-3 business days, and Economy Select, a cost-effective solution for less time-sensitive shipments. With these flexible delivery options, DHL (Canada) strives to provide personalized and efficient shipping services for businesses and individuals alike.
Click the link above to get answers to just about any DHL customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DHL, and their purpose. Are any of these similar to the reason you are trying to call?
Sound delay: "Experiencing delay in sound."
- From a call lasting 35s , Jul 19, 2024 3:53 PM
Speaking to a person: "I need to speak to a person."
- From a call lasting 1m 29s , Jul 13, 2024 9:20 PM
Repetitive confirmation: "The caller repeatedly confirms 'Yes' during the call."
- From a call lasting 1m 41s , Jul 11, 2024 9:40 AM
Requesting for representative: "I need to speak with a representative, please."
- From a call lasting 3m 23s , Jul 7, 2024 9:22 PM
Trying to contact husband: "I want to contact my husband who works in the warehouse."
- From a call lasting 1m 41s , Jul 6, 2024 2:54 AM
Payment inquiry: "I just wanna know if I'm getting direct deposit or a paper check this time."
- From a call lasting 2m 14s , Jul 3, 2024 2:41 PM
Asking for phone number: "Do you have the number here? Because I've I I'm looking everywhere for it, and I can't find it."
- From a call lasting 6m 41s , Jul 2, 2024 4:01 PM
Seeking assistance: "Help. Was something else?"
- From a call lasting 1m 52s , Jul 1, 2024 1:38 PM
Tracking information discrepancy: "I'm getting conflicting information from my tracking info and it's not showing any information for days."
- From a call lasting 6m 49s , Jun 25, 2024 3:27 PM
More DHL Customer Service Contacts
There are of course other ways to contact DHL customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- DHL customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DHL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL agent. This phone number is DHL's best phone number because 15,234 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5345 include Track order, Issue with order, Complaint, Lost package, Make a shipment and other customer service issues. Rather than trying to call DHL first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, DHL has 2 phone numbers. It's not always clear what is the best way to talk to DHL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DHL. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DHL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.