DHL Customer Service

Contact DHL & solve common issues

Use DHL's Phone Number

DHL's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about DHL. Below you will also find the phone and non-phone-based contact information we've gathered.

DHL: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for DHL.
There's more!
Click below to show 4 more questions, answers, and complete guides to common DHL customer support problems.

Contacting DHL customer support

Below you can compare and contrast the 3 ways to contact DHL by looking at which ones are the fastest and which ones other customers recommend the most for solving DHL customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact DHL across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-225-5345
Express Customer Service
89 mins124
317-554-5191
eCommerce Customer Service
2 mins386
Online Help at dhl-usa.com
Customer Service
< 2 hrs454

Recent reasons customers contacted DHL:

My package was delivered to the wrong address
I need help, can customer service rep.. telephone on this land line * *** *** ****.*We...
My package was supposed to be delivered a couple of hours ago. I have been watching th...
Looking for information on the delivery of tracking number **********
I cannot locate my order it has been in Austin for ** days is it lost?
My package encounter problem of custom duty that required me to fix the mailing information.
I was assaulted by two DHL.employees today
Need to address for delivery
A DHL package with tracking number CD*********DE arrived into US customs from Germany a...
********** is in Romulus Michigan. I need to talk to someone because I need to get the...
I ordered something from my friend. when I get the tracking number, I check to know whe...
I have two packages being delivered that have been delayed because duty fees needed to...
A driver attempted delivery today and said I wasnt home, but I was and they didnt call...

Help me with my issue

Does GetHuman work with DHL?

GetHuman does not work with DHL's customer support operations, directly or in any other way. GetHuman has no partnership or relation to DHL at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check DHL's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting DHL at a Glance

DHL has no chat option
DHL has no customer email
DHL has 1 help forum
DHL has no twitter handle
DHL has no facebook page
Contact information overview

Answered on this page:

Does DHL provide insurance for my shipments?
What is the average transit time for DHL express delivery?
Are there any items that are prohibited or restricted from shipping with DHL?
Solutions to common issues

Contacting Other Companies

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