What happens if my package is lost or damaged during transit?

If your package is lost or damaged during transit with DHL, we understand your concern and will strive to assist you promptly. In the unfortunate event of loss or damage, please contact our customer service team immediately. We will initiate a thorough investigation into the matter and work towards a satisfactory resolution. Depending on the circumstances, we may offer compensation for the lost or damaged items, including reimbursement of shipping costs. However, please note that certain items may not be eligible for compensation according to our terms and conditions. Our aim is to ensure your satisfaction and maintain our reputation for reliable service. Rest assured, we will do our utmost to rectify any issues and provide you with efficient support during this process.