How Do I Track My Order with DHL?
In a nutshell: Are you expecting a parcel shipped by DHL? You can easily track your shipment online using your waybill or tracking number, or the shipper's reference number. Tracking information usually appears within 24–48 hours or once the package leaves the fulfillment center. If you have multiple parcels, you may be able to track them all in a single request. Tracking numbers can vary in length. If that doesn't work, contact the merchant. Do you want to know where your DHL package is? Continue reading for step-by-step instructions on how to track your order with DHL.
Introduction
Are you expecting a parcel shipped by DHL? You can easily track your shipment online using your waybill or tracking number, or the shipper's reference number. Tracking information usually appears within 24–48 hours or once the package leaves the fulfillment center. If you have multiple parcels, you may be able to track them all in a single request. Tracking numbers can vary in length. If that doesn't work, contact the merchant. Do you want to know where your DHL package is? Continue reading for step-by-step instructions on how to track your order with DHL.
Use DHL's Track and Trace Page
Do you have a tracking number? Enter it in the tracking field, then click Track to view your package's shipment history, current location, and estimated delivery date. If you ordered an item online, check your confirmation email for the tracking number or contact the merchant or store where you bought the product. Keep in mind that tracking updates may take time to appear, so consider waiting at least 24 hours before checking again.
Don't have a tracking or waybill number? You may be able to use the shipment reference number to check the status of your shipment.
Track a DHL Shipment by Reference
Do you have the merchant's shipment reference number? Use it to track your DHL delivery. As shown in the screenshot, you can leave the Account Number and Destination fields blank, as they are optional. Simply enter the shipment reference number and click Track.
Check the Tracking Details
The tracking details should appear after you click Track. Check the details to see if your package has arrived or is still in transit. Depending on your shipment, DHL may also offer the option to change your delivery arrangements. If you see this option on the tracking details page and wish to make changes, simply click Change Delivery.
If you don't see any updates on your shipment's status, your package may still be in transit, or there could be delays. Local disruptions, severe weather, and public holidays may also affect delivery times. Check the estimated delivery date, and if your package hasn't arrived within 10 days of that date, consider contacting the shipper for assistance.
Change the Delivery Date
If you wish to change your delivery date, select the appropriate option and follow the on-screen instructions. As shown in the screenshot, you can also provide an alternative delivery address or select a Service Point to pick up your package.
Find a Service Point
Do you prefer to pick up your package instead? You may be able to select a DHL Service Point for your shipment. Use DHL's Locator tool to find the nearest DHL Express Service Point in your area.
Conclusion
Were you able to track your DHL shipment? If the tracking information shows that your parcel is heading to another city, this may be because the location displayed refers to a DHL service station rather than your delivery address. DHL will attempt to deliver your parcel to the address provided by the sender. If you don't see any tracking details or receive a message asking you to contact DHL, your shipment may have an issue, such as an incorrect or incomplete delivery address. Are you still having trouble tracking your DHL shipment? Don't hesitate to contact DHL Customer Support today.
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