How Do I Track My Order with DHL?

If you have ordered an item online, and you can see the package is being delivered by DHL, you can track the progress of your order easily with these helpful tips.

If you have ordered an item online, and you can see the package is being delivered by DHL, you can track the progress of your order. It's good to check in on the status of your item to make sure there are no issues such as missing delivery information, missed delivery attempts, the item being stuck at the border, or customs issues.

Keep reading for simple step-by-step instructions on how to track your DHL package.

Online with the DHL eTrack

Go to https://www.dhl.com/en/express/tracking/tracking_tools.html
Under 'Tracking' on the right side of the screen, enter your tracking number. You will have received this in your order confirmation email (for the recipient). If you're a sender, you will have received the tracking number with when you sent the package.
Click 'Track.'
You will be redirected to a new page with the details of your package status. If something doesn't seem correct to you, it's best to contact the DHL Customer Support Team to request help with your package.

Call DHL Customer Support

You can call the DHL Customer Support team for assistance tracking your package. Note that the customer service team is available Monday to Fridays from 8:00 am to 9:00 pm EST. To get to a live representative quickly, press 0 after you call.

Email Confirmations: Recipient of Package

If you ordered a package online, you likely received an email confirming that package is in transit from the company. In this email, there will typically be a link to your tracking information. Look for this email and click the link.

Note that for many vendors, it can take a few days to ship your order. And, when you receive the email confirming your package is in transit, it can still take another 24-48 hours before DHL has updated the tracking information for you. If 48 hours have passed since you have received the email, and your package tracking information still isn't available, contact the retailer for help.

Email Confirmations: Sender of Package

If you organized shipping of your package with DHL, you may have received a confirmation email. This email will have the tracking information or waybill number for your package. Find this information and follow the steps outlined above for DHL eTrack.

No Tracking Number Available

DHL recommends if you don't have a tracking number available to reach out to your vendor.

Tracking Number Not Working

Your vendor may have different tracking reference numbers, for example, for DHL Express or DHL Freight. You can call the DHL Customer Support team for assistance if your tracking number isn't working.

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