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How Do I Track My Order with DHL?

In a nutshell: A tracking number from DHL allows you to monitor the status of your package. Simply go to the DHL website, enter your tracking number, and view the provided information. If needed, access the Tracking

Jeff Whelpley is the editor / author responsible for this content.
Feb 18, 2025

Introduction

A tracking number a company provides you when you buy an item from them is a great way to learn where your order is at all times once it leaves their possession. If you're waiting for DHL to bring the package to your door, you can use the number to know when it will arrive.

What You'll Need

Package tracking number

Cell phone

Visit the DHL Website

Go to the DHL website.

How Do I Track My Order with DHL? (Step 1)

Locate the Tracking Section

Find the tracking section on the DHL homepage. It will consist of a white space that says, "Enter your tracking number(s) with a red "Track" button underneath it.

Type in Your Tracking Number

Enter in your tracking number. Considering it’s likely a long number, it’s ideal to copy and paste it from the email in which you received it into the DHL tracking section to ensure its accuracy.

Read the Provided Information

Read through the information about where your package is. If you don’t get the information you hoped for, move on to the next step.

Locate the Menu

Find the three horizontal lines in the upper right corner of the website.

Open the Menu

Click on the three horizontal lines to expand the menu.

How Do I Track My Order with DHL? (Step 6)

Find the “Search” Section

Locate the line that says “Search” and click on it.

Type in Your Search Term

Type “Tracking FAQ” and press “search” on your phone’s keypad.

How Do I Track My Order with DHL? (Step 8)

Find the Appropriate Page

Scroll down until you find the page titled “Tracking and Shipment Status FAQ.”

How Do I Track My Order with DHL? (Step 9)

Read the Information

Read through the page’s information, which will offer details about relevant topics, such as “When will my tracking information appear?” and “Why is my shipment status unchanged?” Move on to the next step if you need additional assistance.

How Do I Track My Order with DHL? (Step 10)

Contact Customer Service

If you require additional assistance, contact DHL’s customer service team.

Conclusion

DHL makes it simple to track your package. If you have any questions, you can easily contact their customer service team for assistance.

Further questions?

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Track My Order with DHL?

Why does GetHuman Write How-to Guides for DHL Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DHL in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Order with DHL? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

DHL

Asked 5 years ago
Updated 30 minutes ago
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Track my order
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