A few weeks ago I signed up for a DashPass as part of some promotion that DoorDash was offering, but then I forgot about it until I got a charge on my credit card. I don't even use DoorDash that much, so I called the company to cancel the subscription and hopefully get a refund since they can see that I never used the service. This is my first time calling the company, and I really had no idea what to expect. I didn't even use DoorDash more than once after I got the promotion, so I'm not too familiar with the company.
I know that a lot of people use DoorDash and a lot of people are Door Dashers as an occupation, so I figured that there might be a wait. The good news for me was that the process of talking to someone was well set up and proceeded very smoothly. In just a few seconds over a minute, I was on the phone call with someone who was able to help me manage my subscription. They didn't even fight that much when I said that I wanted to cancel, which I did appreciate.
When I first called DoorDash, a recorded message said, "Thank you for calling DoorDash, to continue in English, press 1." It then said, "I have noticed you have a customer account with DoorDash. Are you calling in as a customer?" Once I responded, it said, "Got it. Thank you for confirming. If you would like to report a safety issue, please press 9. Otherwise please stay on the line. If you are calling about a health, safety, or legal issue, press 9 now." After a brief pause, it asked me what I needed. I replied that I wanted to "cancel my DashPass."
It responded, "I understand you are looking for help with your DashPass subscription, is that correct?" After I confirmed, it told me, "Please stay on the line I will get someone to help you." However, I was only on hold for maybe a split second, which was good because the hold music was loud and obnoxious. Almost immediately Kenneth answered the phone and he said many times he understood and would help me cancel. He had a very thick accent which made me struggle to understand him sometimes, but by the time I hung up the subscription was canceled and I was told in 72 hours or so I would see the charge reversed on my card.
This is DoorDash's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DoorDash agent. This phone number is DoorDash's Best Phone Number because 46,038 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-431-0459 include Problem With an Order, Account Access, Dasher Account, Check Application Status, Dispute a Charge and other customer service issues. The DoorDash call center that you call into has employees from Greensboro, NC / Nicaragua and is open 24 hours, 7 days according to customers. In total, DoorDash has 2 phone numbers. It's not always clear what is the best way to talk to DoorDash representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DoorDash. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.