How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ameren UE phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.
Here is how our research team describes the way the Ameren UE phone system greets you: For gas leak emergencies, press #. To get started, please say or enter your phone number or say, "I'm a new customer," or press 1. If you are an existing customer and want to use your account number, say "Account number" or press 2. To speak to a representative, say "Representative."
Below are some clips we've found from Ameren UE's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"Ameren If you suspect a gas leak or smell gas, say emergency or press pound.
Otherwise, I used your phone number to pull up your account.
For security, I have that your service address starts with one zero one."
Excerpt from a call with Ameren UE
Monday, March 25, 2024 7:23 PM
They may need the phone number on your account
"Ameren. If you suspect a gas leak or smell gas, say emergency or press pound.
Otherwise, to get started, what's the phone number on your account?"
Excerpt from a call with Ameren UE
Saturday, March 2, 2024 7:19 PM
They may ask you to say or enter information
"If you're a new customer and don't have an account yet, say, I'm a new customer.
Or press one. Or if you're a current customer and know your account number, you can say use my account number or press two."
Excerpt from a call with Ameren UE
Monday, March 11, 2024 3:27 PM
What are the hours and when should I call?
Ameren UE operates the call center for this 800-552-7583 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 112 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ameren UE phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ameren UE staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ameren UE is Friday.The most busy day to call is Thursday, which averages 158% more phone calls by comparison.Again, this is based on a sample of 112 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Ameren UE is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ameren UE staffs the call center well on Friday.
Why call this Ameren UE number?
Below is a sample of recent calls to Ameren UE, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I have a question about my bill."
- From a call lasting 5m 13s , Mar 25, 2024 11:46 PM
Setting up bill pay: "I need a code to put into my new bank for my Ameren UE bill pay."
- From a call lasting 3m 27s , Mar 25, 2024 7:23 PM
Making a payment: "Make a payment."
- From a call lasting 3m 6s , Mar 19, 2024 8:41 PM
Disconnect notice: "I received a disconnect notice, I need to speak with a human."
- From a call lasting 4m 25s , Mar 18, 2024 5:58 PM
Bill payment: "I would like to pay my bill."
- From a call lasting 10m 58s , Mar 11, 2024 3:27 PM
Autopay setup troubleshooting: "I always had autopay but my Visa changed, now I want to set it up again to avoid hassle each month."
- From a call lasting 10m 57s , Mar 11, 2024 3:10 PM
Payment arrangement request: "I need to make arrangements for my bill payment."
- From a call lasting 2m 40s , Mar 11, 2024 2:01 PM
Account balance inquiry: "How much do I owe?"
- From a call lasting 1m 13s , Mar 2, 2024 7:19 PM
Inquiring about bill: "How much is my bill?"
- From a call lasting 2m 43s , Feb 29, 2024 8:06 PM
Payment assistance: "I need to pay my bill."
- From a call lasting 2m 18s , Feb 28, 2024 2:09 PM
More Ways to Contact Ameren UE Customer Service
There are of course other ways to contact Ameren UE customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ameren UE provides this option.
As a last, sometimes only, resort- Ameren UE customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ameren UE's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ameren UE agent. This phone number is Ameren UE's best phone number because 25,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-552-7583 include Setup service, Change or cancel service, Meter reading or issue, Service issue, Lower my bill and other customer service issues. The Ameren UE call center that you call into has employees from Sioux Falls, SD / Mexico and is open Mon-Fri 7am-7pm ET according to customers. In total, Ameren UE has 1 phone number. It's not always clear what is the best way to talk to Ameren UE representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ameren UE. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ameren UE. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.