Updated

Ameren UE Customer Service

Phone Number & Contact Info

Ameren UE's Best Phone Number

800-552-7583
Toll-free·Calls Customer Service·Most popular Ameren UE number
Q:

How do I talk to a live human at Ameren UE?

A:Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.
Q:

Does Ameren UE offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ameren UE phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "New customer" at the first menu. Next menu, say "No," then say "Representative." If experiencing long wait times, press 1 for a callback.
Here is how our research team describes the way the Ameren UE phone system greets you: For gas leak emergencies, press #. To get started, please say or enter your phone number or say, "I'm a new customer," or press 1. If you are an existing customer and want to use your account number, say "Account number" or press 2. To speak to a representative, say "Representative."
Below are some clips we've found from Ameren UE's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask for information for security purposes

"Ameren. If you suspect a gas leak or smell gas, say emergency or press pound.
Otherwise, I used your phone number to pull up your account.
For security, I have that your service address starts with one zero one."
Excerpt from a call with Ameren UE
Monday, May 20, 2024 7:45 PM

They may need the phone number on your account

"Ameren. If you suspect a gas leak or smell gas, say emergency or press pound. Otherwise, to get started, what's the phone number on your account?"
Excerpt from a call with Ameren UE
Saturday, March 2, 2024 7:19 PM

They may ask you to say or enter information

"If you're a new customer and don't have an account yet, say, I'm a new customer. Or press one. Or if you're a current customer and know your account number, you can say use my account number or press two."
Excerpt from a call with Ameren UE
Monday, March 11, 2024 3:27 PM

The first phone menu

"Otherwise, I used your phone number to pull up your account. For security, I have that your service address starts with one zero one. Is that right? Sorry. We're currently closed. I can't connect you with a customer care adviser right now. But in case I can help, please tell me what you're calling about today. You can say things like, help paying my bill, payment arrangements, or billing issue.
Sorry. If your service address starts with one zero one, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Ameren UE
Sunday, May 19, 2024 2:24 PM

What are the hours and when should I call?

Ameren UE operates the call center for this 800-552-7583 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 168 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ameren UE phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ameren UE staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ameren UE is Tuesday. The most busy day to call is Thursday, which averages 137% more phone calls by comparison. Again, this is based on a sample of 168 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Ameren UE

In summation, the best day to call Ameren UE is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ameren UE staffs the call center well on Tuesday.

Why Customers Call Ameren UE

If you have time to do a bit of reading before you call Ameren UE, we recommend you read over some of our problem-specific articles.

What is Ameren UE?

Ameren UE is a leading American utility company primarily serving customers in Illinois and Missouri. With a rich history, Ameren UE is dedicated to providing safe, reliable, and affordable energy to homes and businesses. As a regulated energy provider, Ameren UE delivers electricity and natural gas through a vast infrastructure, ensuring a resilient power grid for its customers. Its services include power generation, transmission, and distribution, as well as energy transmission and wholesale energy operations. Ameren UE is committed to sustainable practices and offers various energy efficiency programs to help customers optimize energy consumption and reduce their carbon footprint. With a focus on customer satisfaction and community engagement, Ameren UE strives to be a trusted energy partner for the communities it serves.

Where is Ameren UE located?

Ameren UE is located in St. Louis, Missouri. As a leading energy company, our headquarters are nestled in the heart of downtown St. Louis. This strategic location allows us to efficiently serve customers across Missouri, Illinois, and beyond. With more than a century of history in the region, Ameren UE has deep roots in the community, supporting local initiatives and investing in infrastructure to meet the energy needs of our customers. Our centralized location enables us to manage a vast network of power plants, transmission lines, and distribution systems, ensuring reliable and affordable energy delivery. Whether you're a residential, commercial, or industrial customer, Ameren UE is committed to providing exceptional service from our St. Louis home.

Is there an app for managing my Ameren UE account?

Yes, there is an app available for managing your Ameren UE account. The Ameren UE mobile app offers a convenient and user-friendly way to access and manage your account anytime, anywhere. With this app, you can easily view your energy usage, pay bills, set up autopay, report an outage, and update your contact information. You can also receive personalized alerts and notifications for important updates or energy-saving suggestions. The app provides real-time information, allowing you to track your energy usage and make smarter decisions to manage your energy consumption. Download the Ameren UE app from the App Store or Google Play Store, and take control of your account with the convenience of mobile technology.

Top Ameren UE customer service problems

Click the link above to get answers to just about any Ameren UE customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ameren UE, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I paid sixty nine yesterday, and then another bill popped up for fifty five dollars and sixty nine cents."
- From a call lasting 9m 18s , Jun 11, 2024 12:05 PM
Tree limb on power line: "I have a limb that's hanging on the power line."
- From a call lasting 2m 58s , Jun 6, 2024 2:29 PM
Power outage: "My electric went off, and I was wondering why."
- From a call lasting 4m 4s , May 28, 2024 9:27 PM
Account assistance: "I need help with my account, the number I called is incorrect."
- From a call lasting 4m 4s , May 28, 2024 9:19 PM
Inquiring about monthly payment: "Just trying to see what my payment is for this month, what I owe."
- From a call lasting 5m 39s , May 23, 2024 8:54 PM
Billing payment issues: "I'm having trouble paying my bill with the card number they gave me."
- From a call lasting 6m 51s , May 14, 2024 9:37 PM
Payment request: "Pay my bill."
- From a call lasting 46s , May 14, 2024 9:27 PM
Reporting wire down and billing inquiry: "I have two things. One is about a wire down off the electric pole, and the other one is about my bill."
- From a call lasting 2m 44s , May 13, 2024 2:12 PM
Billing inquiry: "I have a question about my bill."
- From a call lasting 5m 13s , Mar 25, 2024 11:46 PM
Setting up bill pay: "I need a code to put into my new bank for my Ameren UE bill pay."
- From a call lasting 3m 27s , Mar 25, 2024 7:23 PM

More Ameren UE Customer Service Contacts

There are of course other ways to contact Ameren UE customer service besides the phone. Below we list the best ones, by medium.

Ameren UE Customer Service Live Chat

ameren.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ameren UE provides this option.

Ameren UE Customer Help Desk / Web Support

ameren.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ameren UE customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ameren UE's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ameren UE agent. This phone number is Ameren UE's best phone number because 25,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-552-7583 include Setup service, Change or cancel service, Meter reading or issue, Service issue, Lower my bill and other customer service issues. The Ameren UE call center that you call into has employees from Sioux Falls, SD / Mexico and is open Mon-Fri 7am-7pm ET according to customers. In total, Ameren UE has 1 phone number. It's not always clear what is the best way to talk to Ameren UE representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ameren UE. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ameren UE. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Ameren UE Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated