BJ's Wholesale Club Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular BJ's Wholesale Club number
Q:How do I get a live human at BJ's Wholesale Club?
A:When asked what can I help you with, say "Representative" (You will need to say it three times before they connect you to a live person).
Q:Does BJ's Wholesale Club offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 12pm-6pm EST. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

More BJ's Wholesale Club Customer Phone Numbers

866-425-7932 - Customer Service
Toll-free · Calling this BJ's Wholesale Club number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this BJ's Wholesale Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked what can I help you with, say "Representative" (You will need to say it three times before they connect you to a live person).
Here is how our research team describes the way the BJ's Wholesale Club phone system greets you: Press 1 to receive a text to talk to a customer service agent online. For calling about a recent renewal, press 2, and I can answer questions about orders, memberships, and more. How can I help you today?
Below are some clips we've found from BJ's Wholesale Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling BJ's Wholesale Club. This call may be recorded for quality assurance purposes. For BJ's one Mastercard questions or bill payments, press one or say credit card."
Excerpt from a call with BJ's Wholesale Club
Friday, January 12, 2024 7:42 PM
The first phone menu
"Thank you for calling BJ's Wholesale Club. This call may be recorded for quality assurance purposes. If you're calling I'm sorry. I'm sorry. Can you try one more time? To chat on I'll find a team member who can help you with that. Before we can I'm sorry. I didn't understand. Once you've low I'm sorry. I I'm sorry. I didn't understand. Once you've please tell me what you need help with. So I can connect you with the right team member or assist you myself.
For BJ's one Mastercard questions or bill payments, press one or say credit card.
For no hold times and more self service options, I can text you a link to chat with a virtual agent, To do that, press two or say chat online."
Excerpt from a call with BJ's Wholesale Club
Saturday, February 24, 2024 5:08 PM

What are the hours and when should I call?

BJ's Wholesale Club operates the call center for this 800-257-2582 phone number Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 12pm-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 123 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BJ's Wholesale Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BJ's Wholesale Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BJ's Wholesale Club is Sunday. The most busy day to call is Thursday, which averages 900% more phone calls by comparison. Again, this is based on a sample of 123 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call BJ's Wholesale Club is Wednesday.

Why call this BJ's Wholesale Club number?

Below is a sample of recent calls to BJ's Wholesale Club, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about job opportunities: "I would like to speak with someone from management regarding job opportunities."
- From a call lasting 1m 9s , Jan 12, 2024 4:30 PM

My Experience Calling 800-257-2582

Mar 18, 2024

Calling BJ's Wholesale Club seems to be more of a place to get information, regardless of the reason for your call. When I called looking for information about BJ's membership programs, I was first taken to a menu where I could choose English or Spanish. Once I'd made that selection, I was asked if I needed help with the BJ's MasterCard. If I didn't need assistance with that, I was then taken to the rest of the automated menu.

The remainder of the menu included things like getting a link to a virtual agent, checking order status and assistance with recent membership and renewals. I then asked the system for information about becoming a member. It took two attempts for the system to recognize what I was saying, but it eventually brought me over to the membership section and explained that I could get information on becoming a member from the BJ's website.

The system went on to say that it was excited about welcoming me to the BJ's family, but it never went beyond telling me that I could find all of the information about becoming a member on the BJ's website. Once it had provided me with the link to BJ's website twice, it told me that it would be ready to assist me with another question, or I could hang up if I didn't have anything else.

After hanging up, I decided to call back to see if going the credit card route would be more productive. Taking that route wasn't any more effective and actually provided less help. Instead of taking me to a live representative, it said that it was going to transfer me over to Capital One to get assistance with my card. On a third option, I decided to check an order status, and the system told me I would need to provide my 11-digit membership number to proceed. With no real options to talk to a live person at that point, I opted to hang up for the second time and end the call.

Searching this number does confirm that it's a number that BJ's advertises as opposed to one that you have to search for, which makes it puzzling why there's no real way to talk to a live person unless you already have a membership card. The number even lists hours of operation, something that's only necessary if you have live representatives working the phones. Unless this is an advertised perk of being a BJ's member, this doesn't seem to be a very good way to welcome in people to the BJ's family.

Overall, I wasn't very impressed with calling this number. The automated system does serve a purpose as far as getting information, but this number is advertised with specific hours, which should allow you to speak to a live person. As it doesn't, I would not be inclined to use this number based on this phone call.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact BJ's Wholesale Club Customer Service

There are of course other ways to contact BJ's Wholesale Club customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, BJ's Wholesale Club provides this option.
BJ's Wholesale Club's website
As a last, sometimes only, resort- BJ's Wholesale Club customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is BJ's Wholesale Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BJ's Wholesale Club agent. This phone number is BJ's Wholesale Club's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-257-2582 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call BJ's Wholesale Club first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, BJ's Wholesale Club has 2 phone numbers. It's not always clear what is the best way to talk to BJ's Wholesale Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for BJ's Wholesale Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BJ's Wholesale Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!