Lowe's Customer Service

Phone Number & Contact Info

Lowe's's Best Phone Number

Toll-free·Calls Customer Service·Most popular Lowe's number

How do I talk to a live human at Lowe's?

A:Don't press anything, just hold on the line for an operator.

Does Lowe's offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8:30am-6pm EST. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Lowe's Customer Phone Numbers

Credit Card Customer Service

Toll-free · 24 hours, 7 days · Press 5, then 3, then 2. · Credit Center - Please say or enter your account or card number.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lowe's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold on the line for an operator.
Below are some clips we've found from Lowe's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Loads. Calls may be recorded or monitored. Privacy notice plus your rights and options are at lowes dot com slash privacy."
Excerpt from a call with Lowe's
Friday, January 5, 2024 11:47 PM

They may ask you to say or enter information

"Thanks for calling Lowe's. Calls may be recorded or monitored. Privacy notice plus your rights and options are at lowes dot com slash privacy.
Now what can I do for you today?
You can say things like, I need a quote for an installation, or how do I file a protection plan claim?"
Excerpt from a call with Lowe's
Thursday, January 4, 2024 10:49 PM

What are the hours and when should I call?

Lowe's operates the call center for this 800-445-6937 phone number Mon-Sun 8:30am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 354 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lowe's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lowe's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lowe's is Sunday. The most busy day to call is Thursday, which averages 163% more phone calls by comparison. Again, this is based on a sample of 354 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Lowe's

In summation, the best day to call Lowe's is Friday.

Calling this Lowe's Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jun 14, 2024

Calling Lowe's for help was almost as easy as walking into the store and looking for someone to help. In the same way that there is always someone in blue ready to help, it was extremely simple to get to someone to answer my question. 

I'm starting a landscaping project, and I'm looking at buying a large amount of fill soil, mulch, and pavers so I wanted to economize on the best way to make this purchase. I figured that I could get contractor pricing and maybe even get it all delivered at once to help streamline the delivery charges. At any rate, I need far too much to just buy it from the store and attempt to carry it home. 

With that in mind, I called Lowe's to talk about some of the products I saw online and to talk about my ordering options. When I called, an automated agent picked up and asked directly, "Thanks for calling Lowes. Calls may be recorded or monitored. Now, what can I do for you today?" I replied that I wanted to talk to someone about landscaping. 

The automated agent replied back, "Which would you like? Either see what’s in stock, price check an item, get delivery details or other help from that department." I wasn't quite sure what I needed since I actually needed help with all of those things so I just repeated back, "other help from that department" and it told me, "Just a minute, let me get you to someone who can help with that department."

I was on hold for maybe 10 seconds when Colleen answered the phone and asked me how she could help me. She had a bit of a drawl, but was friendly and walked me through all of my questions and the best way to put together my purchase. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Lowe's

If you have time to do a bit of reading before you call Lowe's, we recommend you read over some of our problem-specific articles.

Is It Possible to Merge Two Lowe's Accounts?

Although Lowe's policies may change in the future, it makes sense to explore merging your two accounts to enjoy a streamlined shopping experience. If you contact Lowe's customer service department, it can help you take the appropriate steps to complete your merger. The customer service team will help you find the best solution to your problem, even if a direct account merging option isn't available.

Top Lowe's customer service problems

Click the link above to get answers to just about any Lowe's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lowe's, and their purpose. Are any of these similar to the reason you are trying to call?
Payment on credit card: "I wanna pay all my bill on my credit card."
- From a call lasting 1m 36s , Jun 11, 2024 6:43 PM
Product inquiry: "I need information on an air mattress and air pump."
- From a call lasting 2m 35s , Jun 4, 2024 8:42 PM
Seeking customer service: "I need help with my recent order."
- From a call lasting 1m 16s , Jun 4, 2024 8:40 PM
Checking order status: "Can you provide an update on my recent order?"
- From a call lasting 4m 25s , Jun 2, 2024 7:00 PM
Payment assistance: "I need to make a payment."
- From a call lasting 33s , May 30, 2024 4:30 PM
Tracking order delivery: "Tracking my order. Delivery."
- From a call lasting 3m 14s , May 28, 2024 9:46 PM
Warranty questions: "I have a question about my warranty."
- From a call lasting 48s , May 25, 2024 3:20 PM
Contacting corporate office: "I need to talk to the corporate office."
- From a call lasting 2m 5s , May 24, 2024 4:54 PM
Praise for customer support: "Crystal in the electrical department was exceptionally knowledgeable and provided outstanding customer support even though I didn't make a purchase."
- From a call lasting 16m 40s , May 23, 2024 10:48 PM
Warranty inquiries: "Xfinity warranty and a different warranty question."
- From a call lasting 3m 25s , May 23, 2024 3:42 PM

More Lowe's Customer Service Contacts

There are of course other ways to contact Lowe's customer service besides the phone. Below we list the best ones, by medium.

Lowe's Customer Service Live Chat

lowes.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lowe's provides this option.

Lowe's Customer Email Addresses

wecare@lowes.com - Customer Service
E-mail for Lowe's Customer Service
custcare@lowes.com - Customer Service
E-mail for Lowe's Customer Care
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lowe's will reply our your email.

Lowe's Customer Service on X (formerly Twitter)

@LowesCares - Customer Service
Company customer service Twitter feed
Lowe's, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Lowe's Customer Help Desk / Web Support

lowes.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Lowe's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Lowe's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lowe's agent. This phone number is Lowe's's best phone number because 9,108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-445-6937 include Missing items, Product issues, Delivery/Installation Problem, Returns, Warranty and other customer service issues. Rather than trying to call Lowe's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter or chat. In total, Lowe's has 2 phone numbers. It's not always clear what is the best way to talk to Lowe's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lowe's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lowe's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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