Lowe's Customer FAQ

Issues with your Lowe's delivery can range from broken or damaged items to missing items or deliveries, but you have options to resolve the matter. You can call Lowe's customer support to resolve the issue and get a replacement or refund, chat online to report and resolve the complaint, or visit your local Lowe's to return and exchange an item or request a refund when a delivery issue occurs.

Your Lowe's account number is an important identifier that lets you access your account details, track purchases and redeem rewards. You can find your Lowe's account number by checking your statement, card or online account. You should keep your account number secure and handy, as it is a crucial tool for managing your Lowe's purchases.

For the home improvement enthusiast on your gift list, you can send a Lowe's gift card in minutes via email or text message with a few clicks online. Traditionalists can also send classic gift cards to their loved ones by ordering online and having the card mailed directly to the recipient.

Although Lowe's policies may change in the future, it makes sense to explore merging your two accounts to enjoy a streamlined shopping experience. If you contact Lowe's customer service department, it can help you take the appropriate steps to complete your merger. The customer service team will help you find the best solution to your problem, even if a direct account merging option isn't available.

Lowe's customers who need to exchange or return an item that must be shipped can use the prepaid shipping label that came with the purchase. If the item wasn't purchased online but must be chipped back to Lowe's, you must call customer service to request a prepaid shipping label. The return policy as well as different fees and charges, may vary depending on the item that is being returned or exchanged.