How to Report an Issue with Lowe's Delivery?
Issues with your Lowe's delivery can range from broken or damaged items to missing items or deliveries, but you have options to resolve the matter. You can call Lowe's customer support to resolve the issue and get a replacement or refund, chat online to report and resolve the complaint, or visit your local Lowe's to return and exchange an item or request a refund when a delivery issue occurs.
When you have items shipped to your home or business, a number of things can go wrong, from missing deliveries to damaged items. How do you report an issue with your Lowe's delivery when it goes wrong? You can learn more about deliveries and options by calling Lowe's customer support, and below are steps you can take to resolve a delivery issue.
Reaching Out To Lowe's
When there is an issue with your order such as damaged items, missing deliveries or other issues, you can reach out to Lowe's customer support online via chat, by calling Lowe's customer service, or by going to your local Lowe's store.
Calling Lowe's Via Telephone
You can contact Lowe's customer service and give the representative the following information to help resolve the issue with your delivery:
- Your name
- Your address
- Date the order was placed
- How the order was delivered (such as by Lowe's directly for local deliveries, via USPS/FedEx/UPS, or other delivery method)
- Order or invoice number
- Payment method used
- The nature of the issue such as missing item, missing delivery or damaged items
- If you purchased a protection plan when placing your order
Giving the representative as much detail as possible will help resolve the issue quickly to your satisfaction.
Online Chat Inquiries
Sometimes issues can be resolved using the online chat feature. Follow these steps:
- From your computer or mobile device, log into your Lowe's account
- Click or tap "Start Chat"
- Select "My Orders" and follow the prompts to see if the issue can be resolved or if you will be directed to call Lowe's customer support
In Person
You can also visit your local Lowe's store to see if the matter can be resolved in person. This is especially helpful for smaller items you can take with you to the store, such as hand tools, and exchange the item in store when available.
Ordering online or choosing home delivery at the store is convenient, but when issues arise you want to resolve them as quickly as possible. Using one of the options listed above, you can get a resolution on your delivery issue and enjoy your product. For more information or assistance, call Lowe's customer support.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Lowe's Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Lowe's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How to Report an Issue with Lowe's Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.