How Do I Complain to Lowe's About a Late Delivery?
When your Lowe's order is delayed, you want to find out why and how it will be resolved as quickly as possible. You can reach out to customer service via online chat or telephone to learn why your order was delayed (such as weather delays or supply issues) and when the matter is expected to be resolved (updated delivery date).
When you order an item, you expect it to be delivered on time, especially when you pay extra for expedited shipping, but what happens when your Lowe's order is late arriving? How do you complain to Lowe's when your delivery is late? You can learn more about home delivery options by calling Lowe's customer support, and below are steps you can take when your delivery doesn't arrive on the day expected.
Getting In Touch With Lowe's
When your delivery is late, you have two options for reaching out to Lowe's: telephone or online chat.
Calling Lowe's
To learn why your order didn't arrive on time via telephone, contact Lowe's customer service and give the representative the following information:
- Your full name
- The billing and delivery address
- When you placed your order and the type of shipping method requested
- Your order number
- How you paid for your order
- Any notifications you've received via text or email regarding your order such as when it was shipped, how it was shipped and tracking number
Providing as much detail as possible helps the representative locate your order in the system and see if there were any delays such as items on back-order, shipping issues or weather delays.
Using Online chat
You can also chat with someone online by doing the following steps:
- Log into your Lowe's account on your computer or through the mobile app
- Select "Start Chat"
- Choose"My Orders" and click the appropriate pre-filled responses to learn why your order is delayed. If you cannot resolve the issue using the chat option, you will be directed to call Lowe's customer support
Checking With the Carrier
You can also reach out to the carrier to see if there were issues with making the delivery on time such as a broken-down vehicle, weather delays or other things that may have prevented the shipment from arriving on time.
A late order can be frustrating, especially when the product or part is needed to return normal use for an appliance or task around your home, so when an order is not delivered on time, call Lowe's customer support to find out what the delay is, and how quickly it can be resolved to alleviate additional stress.
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