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HughesNet Customer Service
Phone Number & Contact Info
HughesNet's Best Phone Number
866-347-3292Toll-free·Calls Customer Service·Most popular HughesNet number
Free tools for easier calling
Q:
How do I talk to a live human at HughesNet?
A:Press 2 then 0 at every prompt. Our free phone can also navigate phone menus to get a live human at HughesNet for you.
Q:
Does HughesNet offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 15 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. You can skip the hold time for free.
HughesNet Customer Phone Numbers
Order New Service
888-615-0298Toll-free · 24 hours, 7 days · Press 1 to order service, press 2 for customer service ·
Member Services
888-667-5537Toll-free · 24 hours, 7 days · Press 0 · If this call is urgent, please remain on the line, and a support agent will be with you shortly. · Free tools available: Talk for me, Skip the wait, Schedule my call
Cancellations
877-329-1403Toll-free · 24 hours, 7 days · Direct line for cancellation · Your call is very important to us. Please remain on the line while we find a support agent to help you. · Free tools available: Talk for me, Skip the wait, Schedule my call
New Customer Concierge
888-715-3291Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
Corporate Offices
301-428-550024 hours, 7 days · Just remain on the line, and a representative will assist you. · For customer support, press 1. For investor relations, press 2. To become an installer or dealer, press 3. To dial by extension, press 4. To dial by name, press 5. For all other departments, press 6. For the security desk, press 7. For the operator, press 8.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HughesNet below.
Let us call and talk to HughesNet for you
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
We can get a live person on the line for you
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HughesNet phone number to document the phone system.
Here is how our research team describes the way the HughesNet phone system greets you: Enter or say the 10-digit phone number associated with your account.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 0 at every prompt.
Below are some clips we've found from HughesNet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to HughesNet.
If you are impacted by hurricane Helene and need to report damaged equipment or suspend service as a result of the storm, Please stay on the line. Please enter or say the ten digit phone number associated with your account, or say I'd like to sign up."
Excerpt from a call with HughesNet
Tuesday, October 29, 2024 6:06 PM
What are the hours and when should I call?
HughesNet operates the call center for this 866-347-3292 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 592 calls made in the last 90 days using our free, web-based phone (see above).
Automatically call when they open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the HughesNet call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HughesNet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HughesNet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HughesNet is Sunday. The most busy day to call is Thursday, which averages 85% more phone calls by comparison. Again, this is based on a sample of 592 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.
The best time to call HughesNet
In summation, the best day to call HughesNet is Tuesday.
Calling this HughesNet Customer Number
Hughesnet is a provider of high-speed satellite Internet service. With more than 1.3 million customers, it isn't surprising that Hughesnet customer service gets a lot of calls each and every day.
Why do People Call Hughesnet Customer Support?
People call Hughesnet customer support for a range of reasons, including:
- Questions about Hughesnet services
- Starting, modifying or canceling service
- Technical support
- Billing questions
- Scheduling service calls from a technician
Best Practices for Calling Hughesnet Customer Service
There are several things that you can do to ensure that your call to Hughesnet is handled quickly and professionally:
- Before calling Hughesnet customer service, make sure that you have all relevant documentation handy. This may include order confirmations, invoices, billing statements, credit card statements, product serial numbers and any correspondence between you and Hughesnet regarding your case or situation.
- Hughesnet has partnered with Sutherland to provide technical support for connected devices. This service requires a separate subscription, so it is important that you understand the distinction between device technical support and Hughesnet customer service.
- Hughesnet has different numbers for sales and customer support. Make sure you are calling the correct number.
- Have pen and paper available so that you can take notes during your call.
How do Consumers Feel About Calling Hughesnet Customer Service?
It appears as though consumers are generally satisfied with the level of customer service provided by Hughesnet. There are no consistent patterns of dissatisfaction to be found in reports online or in the media.
What Kind of Issues can Hughesnet Customer Service Representative Resolve?
Hughesnet customer service representatives can resolve many issues, including issues with beginning, changing, or ending service, scheduling technician service calls, providing assistance with returning equipment, troubleshooting, technical support and researching billing inquiries.
What Can't Be Resolved With a Call to Hughesnet Customer Service?
Hughesnet customer service representatives can provide basic troubleshooting services and resolve some technical issues remotely. In some cases, however, they may have to schedule a technician visit to deal with more serious issues.
In situations where third-party equipment does not appear to be compatible with Hughesnet services and equipment, a customer support agent may be able to suggest a work-around, but, in the end, may not be able to resolve the problem completely. In such cases, you may have to replace your equipment with something that is compatible with Hughesnet.
What Should You Do If You Have an Unsuccessful Call with Hughesnet?
If you get off the phone with Hughesnet customer service and feel as though your questions were not answered or issues resolved, don't fret. You may still have options.
- First, review the notes that you took while speaking to Hughesnet customer service. You may be able to identify an area of miscommunication.
- Next, call Hughesnet back. Keep in mind that some customer service representatives have more training and experience than others. There is a good chance that the next person you speak to will be in a better position to provide you with assistance.
- When you place your second call, explain politely that you've called before and describe both your issue and how the first representative was unable to help. Doing this lets the second representative target your area of dissatisfaction and encourages him or her to figure out a different strategy.
- If a second call doesn't work, try getting in touch with Hughesnet in a different way. You may be able to submit a request online or contact social media specialists through one of the company's social platform accounts.
- Hughesnet does have an online user community that is frequented by experienced users. Consider posting your issue or question there.
- If you signed up for Hughesnet through a third-party dealer, you might consider talking to the dealer to see if management can advocate for you.
Why Customers Call HughesNet
If you have time to do a bit of reading before you call HughesNet, we recommend you read over some of our problem-specific articles.
Is Hughesnet the Cheapest Internet Service?
If you are looking forward to seeking HughesNet internet services, it is important to compare their prices as outlined above for the best deal. If you do not understand what the package covers, always seek help from an agent.
Is Hughesnet Internet Service Any Good?
HughesLink might not have one of the best customer service representations, but has played a massive role in internet cable connections around many homes. Despite complaints about the customer service desk, the company has recently shown positive change and an increased customer satisfaction rate for satellite internet and as the best internet provider in rural areas. Besides, some of the company deals in the market are worth looking at and getting advice about because they will save you a lot of money. Also, due to the recent increase in customer satisfaction, the increment will act as a positive advantage towards reaching the customer satisfaction rates of 65%.
What is the coverage area for Hughesnet internet?
HughesNet internet offers nationwide coverage across the United States, including areas where traditional wired internet services may be limited or unavailable. Through satellite technology, HughesNet can reach even remote and rural locations, enabling access to high-speed internet. The coverage area spans all 50 states, ensuring connectivity in urban, suburban, and rural settings. Customers can enjoy reliable internet service for browsing, streaming, gaming, and more, regardless of their geographical location. HughesNet's extensive coverage footprint allows individuals, families, and businesses to stay connected and enjoy the benefits of fast and consistent internet, irrespective of where they are located within the United States.
Top HughesNet customer service problems
Click the link above to get answers to just about any HughesNet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to HughesNet, and their purpose. Are any of these similar to the reason you are trying to call?
Internet connection issues: "We've been battling this for about three months and we've not got it fixed yet."
- From a call lasting 23m 33s , Nov 10, 2024 7:04 PM
Internet not working: "My concern? Yeah. It's Internet's not been working."
- From a call lasting 13m 20s , Oct 29, 2024 6:06 PM
Equipment removal inquiry: "I'm just asking when that's gonna be happening."
- From a call lasting 10m 13s , Sep 24, 2024 9:52 PM
Bill inquiry and technical issues: "I can't get on nothing."
- From a call lasting 13m 54s , Sep 21, 2024 2:22 AM
Returning equipment after cancellation: "I'm going to put it in the mail today."
- From a call lasting 7m 47s , Sep 9, 2024 5:21 PM
Information about why customers call HughesNet is extracted from issues that customers have reported to GetHuman.
HughesNet issues reported to GetHumanMore HughesNet Customer Service Contacts
There are of course other ways to contact HughesNet customer service besides the phone. Below we list the best ones, by medium.
HughesNet Customer Service Live Chat
customercare.myhughesnet.com - Customer Service
Fill out form for customer service chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HughesNet provides this option.
HughesNet Customer Help Desk / Web Support
my.hughesnet.com - Customer Service
Online customer service support
As a last, sometimes only, resort- HughesNet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HughesNet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HughesNet agent. This phone number is HughesNet's best phone number because 51,780 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-347-3292 include Cancel Service, Setup Payment Arrangement, Lower My Bill, Device Support, Overcharge on Account and other customer service issues. The HughesNet call center that you call into has employees from Missouri and is open 24 hours, 7 days according to customers. In total, HughesNet has 6 phone numbers. It's not always clear what is the best way to talk to HughesNet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HughesNet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HughesNet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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