General Motors Customer Service

Phone Number & Contact Info

General Motors's Best Phone Number

800-462-8782
Toll-free·Calls Customer Service·Most popular General Motors number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at General Motors?

A:Press 0 at each prompt, ignoring messages. You can also use our free service that can talk to General Motors for you and report back.
Q:

Does General Motors offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-9pm EST. The least busy day is Saturday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for General Motors below.

Let us call and talk to General Motors for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this General Motors phone number to document the phone system.
Here is how our research team describes the way the General Motors phone system greets you: In a few words, please tell me why you are calling.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages.
Below are some clips we've found from General Motors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling GMC.
All calls may be monitored or recorded.
In a few words, please tell me why you're calling."
Excerpt from a call with General Motors
Wednesday, May 15, 2024 12:42 PM

What are the hours and when should I call?

General Motors operates the call center for this 800-462-8782 phone number Mon-Sat 8am-9pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 223 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the General Motors call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this General Motors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like General Motors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call General Motors is Saturday. The most busy day to call is Tuesday, which averages 440% more phone calls by comparison. Again, this is based on a sample of 223 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call General Motors

In summation, the best day to call General Motors is Thursday.

Calling this General Motors Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jan 11, 2024

Calling General Motors was a very pleasant experience, as I was able to get assistance in a friendly, professional manner almost immediately. When I called GM, I was first taken to the automated system, where I was asked the purpose of my call.

I said that I wanted to find a dealership in my area, and I was asked to provide the ZIP Code that I was using. I offered it, and the system said I would be connected to someone as soon as possible. The system added that all representatives were busy at the moment, and it might take some time before I got connected to someone.

However, this proved an exaggeration; I was connected with Scott in a matter of two minutes. Scott asked for my first and last name, as well as my phone number, so he could get back in touch with me if I got disconnected. I provided both, and he then asked for the purpose of my call.

I told him I wanted to find a GM dealer in my area, and he said he could definitely help with that. He asked what car I had, and I told him I drove a Toyota and was looking for my next vehicle. He said he understood and asked for my ZIP Code so that he could find dealers near me.

I provided the ZIP Code again, and he told me it would be a minute or two before his database could update me as to which dealers were closest to me. He said that he had found three dealers within 10 miles of my ZIP Code and gave me the name and city of each of them. He then added that he could also provide the details about them, including their address, phone number and hours of operation.

I said that would be great, and he proceeded to give me the information for both Cutter Chevrolet and JN Chevy, both of which were within five miles of me. He did warn me that GM's database hadn't been updated recently, so there was a chance that the phone numbers he was giving me might not be accurate. However, he said that if I searched the addresses online, I would be able to find their current phone numbers. 

Once I'd written down all the information, he asked if there was anything else he could do for me. I said no and thanked him again for his time. He wished me a pleasant day, and we ended the call.

Other than GM needing to update its database, this was an exemplary call. Scott spoke clearly and got across a tone of knowledge, friendliness and professionalism. I felt relaxed and able to get the information I needed without any issues. The one problem was that GM's database is out of date, as one of the numbers I got from Scott did not match when I searched online.

However, that error is correctible. Based on the service I received, I would absolutely use this number if needed.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call General Motors

Below is a sample of recent calls to General Motors, and their purpose. Are any of these similar to the reason you are trying to call?
Stereo not working: "I switched my car stereo after changing the battery, and now it won't turn back on."
- From a call lasting 4m 35s , Jun 21, 2024 3:07 PM
Ordering a car part: "I've been trying to get a part for my sister's wrecked car, an inner cooler pipe for the turbo cooler, but we can't find it anywhere."
- From a call lasting 4m 48s , Feb 21, 2024 5:14 PM
App connection troubleshooting: "My app is not working, you know, from my phone to my vehicle."
- From a call lasting 7m 40s , Feb 12, 2024 5:08 PM
Warranty coverage question: "I'm believing it should've been covered under that warranty or whatever."
- From a call lasting 7m 4s , Feb 2, 2024 10:40 PM
Customer complaint about vehicle service: "I just wanted to kinda I'm trying to follow the chain of command so to say so to speak, and that's what I've done in law enforcement."
- From a call lasting 50m 57s , Jan 14, 2024 1:25 AM
Vehicle breakdown assistance: "My truck broke down again while driving, I suspect it's the motor, can you assist me?"
- From a call lasting 7m 19s , Jan 9, 2024 1:39 AM
Transmission issues, unfair charges: "I know there's something wrong with it keep telling me there's not, but I know there is because it keeps slipping."
- From a call lasting 9m 29s , Jan 3, 2024 8:36 PM
Adding bank account issue: "I was trying to add another account, and it's not giving me the option to change my payment elections."
- From a call lasting 2m 39s , Jan 3, 2024 7:56 PM
Delayed truck repair: "Truck in shop for 3 months, parts keep getting delayed."
- From a call lasting 2m 23s , Jan 3, 2024 2:57 PM

More General Motors Customer Service Contacts

There are of course other ways to contact General Motors customer service besides the phone. Below we list the best ones, by medium.

General Motors Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, General Motors provides this option.

General Motors Customer Help Desk / Web Support

gm.com - Customer Service
Online customer service support
As a last, sometimes only, resort- General Motors customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is General Motors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a General Motors agent. This phone number is General Motors's best phone number because 35,052 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-462-8782 include Recall, Warranty, Repair, Technical support, General questions and other customer service issues. The General Motors call center that you call into has employees from Michigan and is open Mon-Sat 8am-9pm ET according to customers. In total, General Motors has 1 phone number. It's not always clear what is the best way to talk to General Motors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for General Motors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like General Motors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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