General Motors, also known as GM, is a major US automobile manufacturer that sells its vehicles internationally. As one of the largest companies in the United States, it isn't surprising that General Motors gets many calls to its customer service department each and every day.
Why Do People Call General Motors Customer Support?
Customers call General Motors customer support for a range of reasons, including:
Best Practices for Calling General Motors Customer Service
There are several things that you can do to help ensure that your call to General Motors customer service is handled quickly and professionally:
How do Consumers Feel About Calling General Motors Customer Service?
There appears to be a fair level of satisfaction with General Motors' phone-based customer service. There are few, if any, major complaints online about the level of service received.
What Kind of Issues can General Motors Customer Service Representative Resolve?
General Motors can resolve a range of issues, including answering questions about vehicles, referring you to authorized dealers, addressing technical support issues when using online services and investigating queries about billing and financing.
What Can't Be Resolved With a Call to General Motors Customer Service?
While GM's customer service agents may be able to offer advice on using your vehicle's features, telephone staff can't perform repairs for you and will have to refer you for assistance in keeping with your warranty.
If you are having a conflict with your dealership, a General Motors customer service representative may be able to take a report, but it is unlikely that he or she can referee an ongoing dispute.
What Should You Do If You Have an Unsuccessful Call with General Motors?
If you get off the phone with General Motors customer service and feel as though your issues were not resolved, don't fret. You may still have options.
This is General Motors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a General Motors agent. This phone number is General Motors's Best Phone Number because 35,052 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-462-8782 include Where to buy, Complaint, Repairs, Returns and other customer service issues. The General Motors call center that you call into has employees from Michigan and is open Mon-Thu 7am-8pm, Fri 7am-7pm, Sat 7am-4pm CST according to customers. In total, General Motors has 1 phone number. It's not always clear what is the best way to talk to General Motors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-462-8782 is General Motors's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact General Motors please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for General Motors.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like General Motors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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