TripAdvisor Customer Service

Phone Number & Contact Info

TripAdvisor's Best Phone Number

866-322-5942
Toll-free·Calls Customer Service·Most popular TripAdvisor number
Q:

How do I talk to a live human at TripAdvisor?

A:Press 2, then wait on the line
Q:

Does TripAdvisor offer 24 hour customer service?

A:Not at this number; hours here are Monday - Friday 9:30am - 5:00pm EST. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TripAdvisor phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then wait on the line
Below are some clips we've found from TripAdvisor's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Tripadvisor. This call may be recorded for training and quality purposes. Please select from the following four menu options. If you are calling about a booking, press one. If you are calling about a review, press two. If you are calling about a business listed on Tripadvisor, press three."
Excerpt from a call with TripAdvisor
Thursday, January 11, 2024 12:29 AM

The first phone menu

"For calling Tripadvisor. This call may be recorded for training and quality purposes.
Please select from the following four menu options. If you are calling about a booking, press one.
If you are calling about a review, press two.
If you are calling about a business listed on Tripadvisor, press three.
If you need help accessing your account, press four."
Excerpt from a call with TripAdvisor
Friday, May 17, 2024 4:40 PM

After you press 1

"If you are calling about a business listed or hotel bookings, press one.
For tours, attraction, or experience bookings, press two."
Excerpt from a call with TripAdvisor
Wednesday, June 5, 2024 6:50 PM

After you press 2

"If you need help accessing is this about a review you've written? Press one.
Is this about a review for a property or business you own or manage? Press two."
Excerpt from a call with TripAdvisor
Sunday, January 28, 2024 3:25 PM

After you press 3

"Or is this about general information about someone else's property?
Is this about a property or business you own or manage? Press one.
Press two."
Excerpt from a call with TripAdvisor
Saturday, April 6, 2024 2:00 PM

What are the hours and when should I call?

TripAdvisor operates the call center for this 866-322-5942 phone number Monday - Friday 9:30am - 5:00pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 207 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TripAdvisor phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TripAdvisor staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TripAdvisor is Monday. The most busy day to call is Tuesday, which averages 58% more phone calls by comparison. Again, this is based on a sample of 207 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call TripAdvisor

In summation, the best day to call TripAdvisor is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TripAdvisor staffs the call center well on Monday.

Calling this TripAdvisor Customer Number

Calling TripAdvisor can be productive if you're looking for information about an activity or if you'd like to book one. However, it does seem like representatives are a bit inconsistent with customer service.

When I dialed the number, I was asked to select the reason I was calling TripAdvisor, which included things such as reserving a hotel, leaving a review or checking your account. I opted for reserving something, and was taken to the next menu. This one featured choices such as reserving a restaurant, reserving a hotel and reserving an activity.

I opted for reserving an activity, and the system said that it would record all calls. It then asked me whether I had an existing reservation or was calling to book a new one, and I said I wanted to book a new one.

The system took me to a representative, who asked me for the purpose of my call. I said that I was looking at the USS Arizona Memorial tour at Pearl Harbor and was wondering what was different about the tour compared to simply going to the memorial on our own. I explained that I wasn't sure about it and wanted to know what I was getting from the tour for the listed cost.

After two attempts to find the tour I had suggested, the representative found the tour and told me that it would include a bus tour of other sites, a boat ride to the memorial and transportation to and from Pearl Harbor from my hotel in Waikiki. I asked if that meant we wouldn't have to worry about driving to Pearl Harbor, and he confirmed that we would simply have to get the shuttle from our hotel to Pearl Harbor.

He then asked me for my hotel name, and I said I currently wasn't staying in a hotel, as I had relocated to an AirBNB on the island. He said that wasn't a problem and that I could still use the shuttle if I wanted, as I could give him the name of the hotel I'd be nearest to and ride the shuttle from there. I told him I did not know what hotel was closest, and he said he said that was fine; I could simply call back another time to reserve tickets.

Before I was able to thank him and say goodbye, the representative told me that I could get a discount on the tour by booking through TripAdvisor, as I could save 5% by using them over other tour options. I attempted to end the call and thank him, but he got to it first and immediately hung up once he'd confirmed I had no more questions.

Overall, I thought this was a good call, but a little too quick to get me off the phone at the end. Once it was clear I wasn't going to be booking that day, I felt a little rushed. I'd use this number if I was ready to buy, but not if I was still in the planning stages.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call TripAdvisor

If you have time to do a bit of reading before you call TripAdvisor, we recommend you read over some of our problem-specific articles.

What Is TripAdvisor's Cancellation Policy?

Researching and booking your dream tip is one of life's greatest thrills, but life can happen in other ways too. This means that you'll have to change your trip — or cancel it entirely. Tripadvisor understands this and allows you to cancel your trip within 24 hours, but make sure to review your cancellation policy first before making any changes.

What Is TripAdvisor's Coronavirus Change or Cancellation Policy?

As the world emerged from a coronavirus pandemic, travelers booked more vacations to experience more of the world missed during the global quarantine. It's important to know the cancellation policies ahead of time but many properties don't have a uniform policy, so you must look in your reservation confirmation email or the booking history in your dashboard.

How Do I Book a Trip with TripAdvisor?

Start by going to their booking page and either create an account or log in using one of your social media accounts. Search for your destinations, dates and accommodation. Check availability and book your trip. Finally, to contact their customer service staff in case of emergencies, be sure to look at their website for additional information.

Top TripAdvisor customer service problems

Click the link above to get answers to just about any TripAdvisor customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TripAdvisor, and their purpose. Are any of these similar to the reason you are trying to call?
Ticket inquiry: "I have a booking tomorrow with TripAdvisor to do a boat cruise in Stockholm, but I don't have the tickets and need them emailed to my current address in Sweden."
- From a call lasting 23m 58s , Jun 6, 2024 7:41 AM
Tour location issue: "We're at the address given for the tour, but no one is here and GPS isn't matching up."
- From a call lasting 14m 9s , Jun 5, 2024 6:50 PM
Clarifying tour schedule: "I'm trying to find out if the tour starts at 10 pm for sightseeing or for the show."
- From a call lasting 4m 22s , Jun 5, 2024 4:38 PM
Resend reservations to new email: "I needed her to send it to a different one because I am locked out of my one that set up with that one."
- From a call lasting 7m 45s , Jun 5, 2024 1:52 PM
Confusion about booking details: "I'm not sure where we're supposed to meet him or if they're picking us up."
- From a call lasting 10m 8s , Jun 5, 2024 1:41 PM
Change reservation date: "We just wanted to change it from today to tomorrow."
- From a call lasting 6m 11s , Jun 1, 2024 1:05 PM
Confusion on helicopter booking: "I booked Maverick helicopter tour, not Pfizer, and confused by unexpected charges for a Maverick tour in Las Vegas."
- From a call lasting 13m 24s , May 28, 2024 10:24 PM
Booking date discrepancy: "My reservation date was wrong, and I need help getting my money back or changing the date for my trip."
- From a call lasting 17m 15s , May 17, 2024 4:40 PM
Request to cancel reservation: "I would like to cancel that reservation for the Blazing M Ranch on March twenty third."
- From a call lasting 11m 30s , Mar 21, 2024 1:19 AM
Rescheduling missed tour: "Hi there. I had a tour booked in Mexico City yesterday, but I wasn't able to go because I had food poisoning. I'm wondering if I can just move it towards today."
- From a call lasting 7m 53s , Mar 7, 2024 3:15 PM

More TripAdvisor Customer Service Contacts

There are of course other ways to contact TripAdvisor customer service besides the phone. Below we list the best ones, by medium.

TripAdvisor Customer Help Desk / Web Support

tripadvisor.com - Customer Service
Online customer service support
As a last, sometimes only, resort- TripAdvisor customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TripAdvisor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TripAdvisor agent. This phone number is TripAdvisor's best phone number because 51,090 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-322-5942 include Update Listing, Change a Reservation, Refund a Charge, Dispute a Review, Account Access and other customer service issues. The TripAdvisor call center that you call into has employees from Massachusetts and is open Monday - Friday 9:30am - 5:00pm ET according to customers. In total, TripAdvisor has 1 phone number. It's not always clear what is the best way to talk to TripAdvisor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TripAdvisor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TripAdvisor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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