TripAdvisor Customer Service Issues

Dear TripAdvisor Representative, I am writing to address your recent response concerning the one-star review titled “Uncomfortable Seating” that was posted on October 13, [redacted]. I would like to elaborate on why we believe this review is inaccurate and discriminatory in hopes that you will reconsider your decision. The reviewer was seated at a table for two next to a group of two couples in their 30s who were dressed casually but appropriately. Despite one lady wearing a knitted top with small cutouts at the waist, the attire was not revealing. The reviewer and her companion abruptly left before even placing an order and did not request to be moved to another table. The neighboring patrons indicated that the reviewer might have overheard their political discussion and left due to disagreement. Allowing a one-star rating based on personal bias regarding another patron’s attire or body type is unjust and discriminatory. We were not given the opportunity to address the situation, and it is unfair to judge our establishment based on this incident. We kindly ask you to reconsider your evaluation of this review as it may set a precedent for others to express discriminatory views unrelated to our food or service. Thank you for your attention. Regards, A.M., Owner of Mahoney’s Atlantic Bar and Grill, Orleans, MA

I purchased tickets for an airboat tour at Everglades Holiday Park through TripAdvisor for $45 each. Upon being asked for a hotel pick-up which I declined as I am local, providing my contact details, there was no response. I called the company number provided by TripAdvisor, but they were located in the Bahamas and referred me to another number. Despite trying to call, the voicemail was full, leaving me unable to leave a message. Arriving early at the park with my overseas guest, we waited for an hour with no sign of the tour group or vehicle. Unfortunately, it seems I have fallen victim to a scam and I am seeking a refund of $90. The booking reference is BR-[redacted]96.

I recently received an inquiry, and when I tried to respond, I couldn't access my account. The screen prompted me to enter a code, but it didn't display any phone numbers, preventing me from receiving the code. Even after requesting the code, I encountered an error message. I haven't received any calls or codes on my two phone numbers, which are essential for responding to the inquiry and updating my calendar. I need assistance resolving this issue and gaining access to my account.

I had a booking for a Northern Lights Snowmobiling Experience on Langjökull Glacier departing from Gullfoss on Friday, November 29th at 18:00. I was informed by the tour operators that the trip had to be canceled due to adverse weather conditions. They directed me to contact TripAdvisor for the refund since they hold the payment for the tour. Can someone advise me on how to proceed with obtaining a refund for my booking?

To Whom It May Concern, I am Kitty, the owner of Pizza My Heart Pizzeria in Chiang Mai, Thailand. I am facing an issue with my listing on TripAdvisor. It appears that I mistakenly created two listings for "Pizza My Heart." I have two email addresses associated with the accounts: [redacted] and [redacted] The main problem is that some reviews are being directed to the incorrect listing. Despite reaching out to TripAdvisor previously and receiving an assurance that the issue would be resolved in 48 hours, it still persists. I am struggling to guide customers on which listing to review, causing confusion. Your assistance in resolving this matter promptly would be greatly appreciated as my restaurant is new, and positive reviews are crucial. Thank you for your attention to this matter. Best Regards, Kitty (Pizza My Heart ❤️❤️)

Subject: Disappointment with Cancelled Leopard Safari Tour in Jaipur Hello Trip Advisor, I wanted to express my disappointment regarding the Leopard Safari in Jaipur - Guided Tour in an Open Jeep that I and my friends had booked through Trip Advisor. We were disheartened to learn that it was canceled the day before the scheduled tour without any explanation, despite booking it several months in advance. It has now been more than five working days since the cancellation, and we have yet to receive a refund. I kindly request an immediate refund, as the entire experience and the handling of the situation have been unsatisfactory. Here are the relevant details for your reference: Confirmation Number: [redacted] Booking Reference: BR-[redacted]96 Destination: Jaipur, India Date: Friday, November 29, [redacted] Number of Adults: 4 Due to the delay, I would prefer the refund to be processed directly to my bank account. Thank you for addressing this matter promptly. Best regards, Carolyn

I am requesting a refund for the two lounge passes I bought today. My 90-year-old father and wheelchair-bound mother were flying with Singapore Airlines on December 5th. Despite our efforts, they almost missed their flight due to the extended airport procedures. I would appreciate a refund as there was no indication from Trip Advisor regarding the time required for security and immigration at Delhi airport. Confirmation Number: [redacted] Contact Number: +91 [redacted]01

I am requesting a refund for the lounge passes I bought today. There was no information about the airport waiting times. I purchased the passes for my parents flying with Singapore Airlines on December *. Unfortunately, they almost missed their flight due to long security and immigration lines in Delhi airport. Trip Advisor did not provide any recommendations about this issue. My confirmation number is ************. Please contact me at *** ********* if needed.

I made a reservation in San Jose, Costa Rica for September 10-17 with the expectation of air conditioning. Unfortunately, my room did not have this feature. When I raised this concern, I was offered another unit at an increased cost of $[redacted]. Unwilling to accept this tactic, I chose to move to a different hotel and sought a refund for the one night I stayed. Despite my efforts to contact management for a refund as promised, I was unsuccessful. After involving MasterCard, a refund of $[redacted].75 was issued following a dispute. However, Barclays could only reinstate $[redacted].50, leaving me frustrated. I am disappointed by the lack of resolution and adherence to the TripAdvisor Guarantee. It is disheartening to encounter false advertising in this situation.

I'm having trouble accessing my account, 2011travelbug, as the email address associated with it is no longer in use. Despite attempting to log in with my username and password, there isn't an option to do so, and using the old email address only created a new account. My current active account is under [redacted], but I wish to retain and utilize the 2011travelbug account with all my activity. Thank you. From, Kim Dziedzic.

Hello, I wanted to share that I had arranged a seaplane adventure flight for two over Maroochydore on December 5th. Unfortunately, the tour operator informed me a day before that the trip was canceled for the week, leaving me unable to reschedule due to our impending departure. I am reaching out to request a full refund for this booking with the confirmation number [redacted] and the booking reference [redacted]78. Should you require any additional information, please do not hesitate to ask. Thank you in advance. Warm regards, Alex.

Hello, I made a reservation for a day tour in Byron Bay on December 25th on your website. I was charged for it, but later received a cancellation notification, explaining that the operator doesn't have a tour that day. The operator mentioned that Trip Advisor should issue me a refund. The total charge was AU$[redacted].80 on December 3, [redacted]. Looking forward to receiving the refund promptly.

I made a reservation for two tickets from London to Karachi on November 21st through your employee Chris Josef. Today, when I tried to check our flights on the Etihad Airways website, I couldn't find any information about our booking. I contacted Mr. Chris, and he requested an additional £[redacted], promising it would be refunded by next Monday. He assured me that once I made the payment, I would receive a confirmation email and be able to view our flight status on the Etihad Airways website. However, after transferring the money, I have not received any email from him. Despite my continuous attempts to reach him at [redacted]6, he has not answered my calls or sent the promised confirmation email for my husband's and my flights. Your prompt attention to this matter is greatly appreciated as I am feeling quite anxious. Farida A. [redacted]5

Hello, I recently created a TripAdvisor account under the username @seleetar and added my restaurant to the platform. It seemed to be functioning well as it received three reviews. I am able to view the business profile when logged into the TripAdvisor app; however, when I search for the restaurant by its name "Seleeta Restaurant," it does not appear in the results. It's also missing from the map and the list of restaurants in my area. I was hoping for your assistance with this issue, as I prefer not to start a new page and lose the existing reviews. Thank you. Username: @seleetar

I am requesting that TripAdvisor remove my unauthorized listing, "Serenity on the Lake" in Maroochydore, from its website. I have not registered with TripAdvisor, do not intend to, and have not authorized anyone to list my accommodation on the site. The information currently displayed is outdated and could potentially lead to legal consequences due to misleading advertising laws in Australia. Thank you.

Hello, I have made a flight reservation for myself and my husband, Farida Aslam and Aslam Pervez, from London to Karachi, Pakistan on 21/12/19 with Etihad Airways for 10 January [redacted]. My contact person was Mr. Chris Josef. Unfortunately, I couldn't find our flight confirmation on the Etihad Airways website, so I reached out to Chris. He mentioned an additional payment of £[redacted] was needed for confirmation, which he assured was refundable within a week. After paying, it has been over a week, and I am still awaiting the refund. Chris is not answering my calls at [redacted]6, and my emails to [redacted] are bouncing back. I am feeling quite stressed by the situation, trying to resolve this matter with difficulty. I hope for a prompt resolution and a refund of £[redacted]. I appreciate any assistance in resolving this matter swiftly. Thank you, Farida Aslam.

Hello. I made a reservation for a lobster dive in La Jolla, San Diego on December 17 at 5:30 pm using Tripadvisor. I received a receipt and an online ticket. Unfortunately, upon arrival, there was no one to accompany us on the dive. I contacted La Jolla Water Sports, who informed me that they had no record of our reservation as Tripadvisor had not informed them. I am seeking a refund for the booking. Please advise on the procedure for obtaining a refund.

Hello TripAdvisor, I am writing regarding my booking with Sea Passion Tenerife for a Whale watching trip. My Booking Reference is BR-[redacted]02. We arrived at 10am as scheduled, only to be told the trip had been changed to a fishing trip at 2pm without our consent. Despite an email notifying us of the change, we did not agree to it. Susana at Sea Passion has offered a full refund of £[redacted].10 and suggested contacting TripAdvisor for help in processing this refund. Thank you, Stephen

Subject: Refund Request for Tour Change Booking reference: BR-[redacted]18 I received a notification from "Visit Today" in Florence, Italy, on December 16, [redacted], informing me that the guided tour I booked for December 17, including Uffizi, Accademia, and Santa Croce Basilica, was canceled due to insufficient participants. As a result, we made separate bookings for the Accademia Tour at 10 a.m. and the Uffizi Tour at 2 p.m. on the same day. According to the company, we are entitled to a refund because the two individual tours cost less than the combined one. They have instructed us to contact you to process the refund. We would appreciate it if you could initiate the refund process promptly. Contact email: [redacted] Thank you for your assistance. Sincerely, Daniel and Rosemarie B.

I made a reservation ([redacted]) for a snorkeling adventure in Hawaii set for today, 12/26. I made the reservation on 12/24 and was charged $[redacted] by TripAdvisor. Today, the tour operator informed us that the excursion is fully booked, and we are unable to participate. This is highly disappointing! If your website displays availability and processes my payment, it should have available slots. The main purpose of online reservations is to reflect “real-time” availability. It is misleading and unacceptable to suggest real-time booking while significant delays occur (over a day). I have been a loyal user of TripAdvisor, contributing reviews and booking various activities. Unfortunately, my confidence in your services has been shaken. Kindly arrange for a $[redacted] refund to my credit card. Thank you. David B.