TripAdvisor Customer FAQ

Top Answers & How-to Guides

What is TripAdvisor's Phone Number?

The question we are asked most often is about how to talk to TripAdvisor customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get TripAdvisor to Refund a Charge?

TripAdvisor offers discounts and deals for travelers, but their refund process can be difficult. To initiate a refund request, log...
Ask any question you have about TripAdvisor customer service, get an answer now.

Recent TripAdvisor Customer Questions

I have been charged in the wrong currency for my booking tomorrow ref nos 1504576107

We're sorry to hear about your experience. Please note that when you make a booking, the currency is determined by the country where your bank is based. If you believe there's been a mistake with your currency charge, we suggest contacting your bank first. They may be able to offer insight on any foreign transaction fees or exchange rates applied to your booking. We apologize for any inconvenience you may experience.
Asked Mar 23, 2024 7:47 AM

I submitted a review after a very enjoyable vacation in February but it has not appeared on TripAdvisor - how do I find out what has happened to it?

Reviews on TripAdvisor typically take up to 48 hours to be published, but in some cases, it might take longer. Ensure your review meets TripAdvisor's guidelines - it cannot contain profanity, personal insults, or promotional content. If your review meets all guidelines and still hasn't appeared in a week, it’s possible it didn’t get through the posting process successfully or it may have been removed by the moderators. Unfortunately, TripAdvisor does not notify users when their reviews are removed and does not provide direct reasons for individual review removals. Try resubmitting the review or, if it continues, you may need to reach out to them directly.
Asked Mar 18, 2024 10:07 PM

Help me with my TripAdvisor customer service issue


How Do I Cancel My Trip with TripAdvisor?

Log into your account and click the Cancel Your Trip button to cancel a trip you booked through Tripadvisor. Enter your booking reference...

How Do I Cancel My Reservation on TripAdvisor?

TripAdvisor makes it easy to book travel reservations, but if you need to cancel, you can handle the process with ease from your phone...


How Do I Get a Refund from TripAdvisor?

Many events can happen that may impact your vacation or travel plans. Don't worry, reaching out to the guest services desk is the easiest...

How Do I Get TripAdvisor to Refund a Charge?

TripAdvisor offers discounts and deals for travelers, but their refund process can be difficult. To initiate a refund request, log...


What Is TripAdvisor's Cancellation Policy?

Researching and booking your dream tip is one of life's greatest thrills, but life can happen in other ways too. This means that you'll...

What Is TripAdvisor's Coronavirus Change or Cancellation Policy?

As the world emerged from a coronavirus pandemic, travelers booked more vacations to experience more of the world missed during the...


What Do I Do If I Never Received a Confirmation Email from TripAdvisor?

Planning a vacation used to be a hassle but Tripadvisor partners with hotels, rentals, and other related businesses to help you book...


How Do I File a Complaint About the Property to TripAdvisor?

If you have a complaint about the property booked with Tripadvisor, contact the property manager first to resolve the issue. You may...


How Do I Book a Trip with TripAdvisor?

Start by going to their booking page and either create an account or log in using one of your social media accounts. Search for your...


How Do I Dispute a Charge with TripAdvisor?

If you booked a trip through Tripadvisor and found a surprise charge on your bill you believe is a mistake, you could get your money...


How Do I Remove My TripAdvisor Review?

Whether you have changed your mind or you want to update a TripAdvisor review, you do have the option to log into your account and...


How Do I Update My Listing or Business Details on TripAdvisor?

TripAdvisor allows you update your listing or business details as you please.with these helpful tips.
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