Southwest Airlines Phone Number

Call Southwest Airlines customer service faster with GetHuman

  • Calls Southwest Airlines's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:15am
  • Popular issues for this call center: Change Booking, Refund a Charge, Special Request, Flight Inquiry, and Question About A Booking.
  • Reach a live Southwest Airlines agent: Say, "Something else" at the first menu and again at the second menu.
  • What you hear when you call: Which best describes why you are calling? Please say "Rapid Rewards" or press 1. Make a new reservation or press 2. Change an existing reservation or press 3. Flight status or press 4. Or calling for another reason, press 5

The Editor's Notes on Southwest Airlines's Phone-Based Customer Care

Feb 18, 2024

Southwest Airlines is a popular, low-cost air carrier that operates throughout the United States and in 10 different countries. Given the success of this company, it is not surprising that it receives many customer service calls each and every day.

Why Do People Call Southwest Airlines Customer Support?

People call Southwest Airlines for a range of reasons, including:

Purchasing, changing or canceling tickets

Checking on the status of flights

Inquiries regarding Rapid Rewards, Southwest Airlines' loyalty program

Inquiries about lost items or luggage

Inquiries about special needs, such as children traveling alone, flying with pets or disability accommodations

Purchasing other travel products, such as vacation packages or hotels which can be booked through Southwest

Troubleshooting or technical support using Southwest Airlines' website

Complaints or comments about service

Best Practices for Calling Southwest Airlines Customer Service

There are several things that you can do to help ensure that your call to Southwest Airlines is handled quickly and professionally:

First, ensure that you are calling the correct number. Southwest Airlines provides 24 seven customer service through its toll-free number, but there are other numbers that you can call for more specific needs or when calling from other countries. These numbers can be found on the Southwest Airlines website.

For example, if you are calling about a hotel booked through Southwest Airlines, or are trying to track down an item lost at a TSA checkpoint, there are other numbers that you would need to call. Southwest Airlines also has a Spanish language customer service line for US-based customers.

Before calling, make sure that you have relevant documentation handy. This might include your Rapid Rewards number, flight confirmation, change or cancellation numbers, billing statements, baggage claim tickets, passport numbers or previous correspondence between yourself and Southwest Airlines regarding your issue.

If you are calling for technical support in using Southwest Airlines' website, be near your computer or device so that you can troubleshoot along with the representative.

Have pen and paper handy, so that you can take notes during your call. You may be provided with reference numbers for flight changes or confirmations, and call notes can be helpful if you have to escalate your issue.

How do Consumers Feel About Calling Southwest Airlines Customer Service?

Southwest Airlines has a strong reputation for excellent customer service, and consumers seem to feel that the service provided stands head and shoulders above many other airlines.

What Kind of Issues can Southwest Airlines Customer Service Representative Resolve?

A customer service agent can resolve most issues that passengers have, including attempting to get information about flight status, booking, canceling, changing and reading booking flights, arranging for special needs while traveling, providing help with booking other travel needs, such as hotels and complete vacation packages, addressing in-flight customer service issues or providing direction when the passenger has issues that are not directly under the control of Southwest Airlines.

What Can't Be Resolved With a Call to Southwest Airlines Customer Service?

Southwest Airlines' customer service representatives have no control over company policies regarding fees for cancellation or flight changes. In addition, the agents cannot adjust pricing for airfare or other travel products. Many travel policies are not established by travel vendors, and it is up to you to take responsibility for ensuring that you have an up-to-date, valid passport or other government-issued ID and all necessary visas before traveling.

If you have lost an item in an airport or at a TSA checkpoint, keep in mind that Southwest Airlines is not responsible for these items. You will need to contact the TSA or the airport and ask for lost and found services so that you can be reunited with your property.

What Should You Do If You Have an Unsuccessful Call with Southwest Airlines?

If you get off the phone with a customer service representative and feel as though your call was not handled appropriately or that your questions were not answered, don't give up. You still have options for achieving an acceptable resolution.

First, review the notes that you took during your call. This may help you identify any miscommunications or misunderstandings that took place during the call.

Next, call back. The next person you speak to may have more education, training or experience and thus be better able to understand your issue and provide a resolution. Politely explained this is your second call and describe what went wrong with the first call. Then describe your desired outcome.

If a second call does not work, try getting in touch with Southwest Airlines another way. You can send an email through the online form on Southwest's website. You could also try reaching out via a social media platform or send Southwest a letter via postal mail. If you booked your flight through a travel agent or third-party online service, you could also ask the agent or the third party service to advocate on your behalf.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Checkin not happening within** hrs
Gift card not working to purchase flight
I want to change my current flight to an earlier flight. Confirmation * **K*L*. I would...
Using credit to purchase ticket
I have a new TSA precheck KTN, but my application was made after I made my reservation...
Help with rapids rewards adding some trips and booking new flights
Having trouble logging into my Southwest Airlines account. I retired recently, so the e...
Okay I wasn’t able to get on my flight but my bags made it on *I Just wanna know when I...
I want to know about check in: How early do I have to be at airport*Does my ticket let...
I need to update my personal info, check when last payment was made and when next payme...
I just need to update my personal info, see when last payment was made and when next pa...
Questions about a companion pass

Southwest Airlines Customer Phone Number 800-435-9792 - Stats

Phone number to dial800-435-9792
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Average wait33 minutes
Current wait38 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter
Quality of communication82%
Quality of help81%
Customer votes4,607
Information last updatedThu Feb 22 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Southwest Airlines's Best Toll-Free/800 Customer Phone Number

This is Southwest Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southwest Airlines agent. This phone number is Southwest Airlines's Best Phone Number because 162,408 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-435-9792 include Change Booking, Refund a Charge, Special Request, Flight Inquiry, Question About A Booking and other customer service issues. The Southwest Airlines call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, Southwest Airlines has 3 phone numbers. It's not always clear what is the best way to talk to Southwest Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Southwest Airlines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Southwest Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Southwest Airlines, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Southwest Airlines Customer Service page for more information.
Southwest Airlines Customer Service

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