Southwest Airlines Phone Number

Calling Southwest Airlines customer service faster by GetHuman

800-435-9792
Customer service
844-202-5523
New customers
Current Wait: 36 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 5 then 0 then 3

Reasons customers like you called recently

My confirmation number to check in isn’t working. K*GHFD
Need to cancel flight I am hospitalized. Fl The confirmation number is QE ** NN
I'm trying to retrieve funds in my account from Covid disruptions this past spring.
Was going to make reservations for Atlanta to Kansas and a message popped up and said I...
What are difference between numbers and letters for confirmation numbers
Covid testing do we need to have them done for flying ? Thank you Alicia McKenney
I need to cancel my flight from Sacramento to Denver on **** and reschedule it. Thank...
Can I take a regular size tube of toothpaste and a ** oz can of hairspray in checked bag
need to adjust my second flight after a layover to an earlier flight
I want to make sure my credit from this past Marchfor our airline tickets is a permanen...
Flight reschedule or cancellation
I can't acces to my account, I need to check-in but I don't have the confirmation number
We would like to change our current southwest flight ***** departing Chicago midway on...
All flights from Tampa to Havana day unavailable
Could someone please contact me about extending my travel date of ******* flight confir...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Southwest Airlines's Phone-Based Customer Care

Southwest Airlines is a popular, low-cost air carrier that operates throughout the United States and in 10 different countries. Given the success of this company, it is not surprising that it receives many customer service calls each and every day.

Why Do People Call Southwest Airlines Customer Support?

People call Southwest Airlines for a range of reasons, including:

Purchasing, changing or canceling tickets

Checking on the status of flights

Inquiries regarding Rapid Rewards, Southwest Airlines' loyalty program

Inquiries about lost items or luggage

Inquiries about special needs, such as children traveling alone, flying with pets or disability accommodations

Purchasing other travel products, such as vacation packages or hotels which can be booked through Southwest

Troubleshooting or technical support using Southwest Airlines' website

Complaints or comments about service

Best Practices for Calling Southwest Airlines Customer Service

There are several things that you can do to help ensure that your call to Southwest Airlines is handled quickly and professionally:

First, ensure that you are calling the correct number. Southwest Airlines provides 24 seven customer service through its toll-free number, but there are other numbers that you can call for more specific needs or when calling from other countries. These numbers can be found on the Southwest Airlines website.

For example, if you are calling about a hotel booked through Southwest Airlines, or are trying to track down an item lost at a TSA checkpoint, there are other numbers that you would need to call. Southwest Airlines also has a Spanish language customer service line for US-based customers.

Before calling, make sure that you have relevant documentation handy. This might include your Rapid Rewards number, flight confirmation, change or cancellation numbers, billing statements, baggage claim tickets, passport numbers or previous correspondence between yourself and Southwest Airlines regarding your issue.

If you are calling for technical support in using Southwest Airlines' website, be near your computer or device so that you can troubleshoot along with the representative.

Have pen and paper handy, so that you can take notes during your call. You may be provided with reference numbers for flight changes or confirmations, and call notes can be helpful if you have to escalate your issue.

How do Consumers Feel About Calling Southwest Airlines Customer Service?

Southwest Airlines has a strong reputation for excellent customer service, and consumers seem to feel that the service provided stands head and shoulders above many other airlines.

What Kind of Issues can Southwest Airlines Customer Service Representative Resolve?

A customer service agent can resolve most issues that passengers have, including attempting to get information about flight status, booking, canceling, changing and reading booking flights, arranging for special needs while traveling, providing help with booking other travel needs, such as hotels and complete vacation packages, addressing in-flight customer service issues or providing direction when the passenger has issues that are not directly under the control of Southwest Airlines.

What Can't Be Resolved With a Call to Southwest Airlines Customer Service?

Southwest Airlines' customer service representatives have no control over company policies regarding fees for cancellation or flight changes. In addition, the agents cannot adjust pricing for airfare or other travel products. Many travel policies are not established by travel vendors, and it is up to you to take responsibility for ensuring that you have an up-to-date, valid passport or other government-issued ID and all necessary visas before traveling.

If you have lost an item in an airport or at a TSA checkpoint, keep in mind that Southwest Airlines is not responsible for these items. You will need to contact the TSA or the airport and ask for lost and found services so that you can be reunited with your property.

What Should You Do If You Have an Unsuccessful Call with Southwest Airlines?

If you get off the phone with a customer service representative and feel as though your call was not handled appropriately or that your questions were not answered, don't give up. You still have options for achieving an acceptable resolution.

First, review the notes that you took during your call. This may help you identify any miscommunications or misunderstandings that took place during the call.

Next, call back. The next person you speak to may have more education, training or experience and thus be better able to understand your issue and provide a resolution. Politely explained this is your second call and describe what went wrong with the first call. Then describe your desired outcome.

If a second call does not work, try getting in touch with Southwest Airlines another way. You can send an email through the online form on Southwest's website. You could also try reaching out via a social media platform or send Southwest a letter via postal mail. If you booked your flight through a travel agent or third-party online service, you could also ask the agent or the third party service to advocate on your behalf.

Customer Number 800-435-9792 - by the Numbers

Phone number to dial800-435-9792
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanPress 5 then 0 then 3
Average wait
Current wait36
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook, twitter
Quality of communication55%
Quality of help54%
Customer votes4,634
Information last updatedSun Nov 29 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Southwest Airlines's Best Toll-Free/800 Customer Phone Number

This is Southwest Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southwest Airlines agent. This phone number is Southwest Airlines's Best Phone Number because 162,408 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-435-9792 include Change Booking, Refund a Charge, Special Request, Question About A Booking, Flight Inquiry and other customer service issues. The Southwest Airlines call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, Southwest Airlines has 6 phone numbers. It's not always clear what is the best way to talk to Southwest Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Southwest Airlines - by phone or otherwise

While 800-435-9792 is Southwest Airlines's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Southwest Airlines customers, is by calling their 844-202-5523 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via 844-202-5523 for New Reservations. If you think this information is inaccurate or know of other ways to contact Southwest Airlines please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Southwest Airlines.

What is GetHuman's Relationship to Southwest Airlines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Southwest Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Southwest Airlines Contact Info

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