Duke Energy (NC & SC) Phone Number
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Current Wait: 14 mins (6m avg)
Hours: Mon-Fri 8am-5pm EST; best time to call: 8:00am
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Get to a live person fastest: Press 4, then 0# every time it asks for a zip code
Reasons customers like you called recently
Calling to make sure my power is not cut off due to late payment. Applied for rental an...
Need to have vines cut away at the bottom of the power line near the front of my vacant...
Franklin, NC. New construction need a Duke employee to meet me and look for the best wa...
My security light at my residence is burned out
Just have financial hardships and trying to seek help for utilities but need to speak w...
I NEED A PAPER COPY OF MY OLD BILL THATS BEEN OFF FOR A FEW YEARS...IM GETTING HELP WIT...
This is about the easy way that you are on in the back of my house I'll call you all se...
Need to change service to my name and turn back on
I need an unused service cable removed from my building at **** old us *** in Lillingto...
** Pinckney St. Greenville SC*Street light in fron of house has been blinking since ye...
We had a new heat pump installed and they did not reconnect the Duke Power energy saver...
I have lived at my home at **** Masonboro Loop Rd since built in ****. My lot, as is n...
I payed my bill on my phone and I would like it to be processed now please
we moved and would like to cancel the power at *** trillium St apt.*** Duncan sc *****
There is a tree that is leaning over a power line about to fall across power line n nee...See more recent reasons for calling
Help me with my issue
Customer Number 800-777-9898 - by the Numbers
Phone number to dial800-777-9898
Call picked up by a real personYES
Department you're callingResidential Customer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial8:00am
Navigate phone maze to a humanPress 4, then 0# every time it asks for a zip code
Rank (among phone numbers)1
Alternate methodsphone, web, twitter
Quality of communication61%
Quality of help84%
Information last updatedThu Oct 14 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Duke Energy (NC & SC)'s Best Toll-Free/800 Customer Phone Number
This is Duke Energy (NC & SC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (NC & SC) agent. This phone number is Duke Energy (NC & SC)'s Best Phone Number because 32,898 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-9898 include Transfer Service, Refund a Charge, Service Request, Service Outage, Cancel Service and other customer service issues. The Duke Energy (NC & SC) call center that you call into has employees from North Carolina, Indiana, Florida and is open Mon-Fri 8am-5pm EST according to customers. In total, Duke Energy (NC & SC) has 2 phone numbers. It's not always clear what is the best way to talk to Duke Energy (NC & SC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting Duke Energy (NC & SC) - by phone or otherwise
While 800-777-9898 is Duke Energy (NC & SC)'s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Duke Energy (NC & SC) customers, is by calling their 877-444-7731 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-444-7731 for Customer Service. If you think this information is inaccurate or know of other ways to contact Duke Energy (NC & SC) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Duke Energy (NC & SC).
What is GetHuman's Relationship to Duke Energy (NC & SC)?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (NC & SC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.