Duke Energy (NC & SC) Phone Number

Calling Duke Energy (NC & SC) customer service faster by GetHuman

800-777-9898
Customer service
Current Wait: 23 mins (9m avg)
Hours: Mon-Fri 8am-5pm EST; best time to call: 8:00am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Service OutageService RequestTransfer ServiceRefund a ChargeCancel ServiceA different issue
Get to a live person fastest: Press 4, then 0# every time it asks for a zip code

Reasons customers like you called recently

Tree on lines.*N Woodfin Ave, *Woodfin NC
a day ago
connector wires from house are dangling
2 days ago
Not an issue, just a question, is this the right place for this?
3 days ago
I need to start new service at my apartment **** Abbey Place, Charlotte, NC
9 days ago
Simply need duplicate electric bill. Website will not allow online setup of account
10 days ago
I need to know if we have power manager enabled? If so I'd like to turn it off.
12 days ago
Tree fell on power lines last night at **** Stonehurst Rd, Raleigh. Power is on, but a...
14 days ago
Need to cut power off
19 days ago
changing banks. Need to update our information for Duke to draft. This is not busines...
24 days ago
I have Duke service but am not registered as an account. I need to change the bank acc...
24 days ago
I need to transfer my account from ****-*** Tesla Prk Drive, Wilmington, NC ***** to...
a month ago
Ref Simon Paul Whitaker**** w. Morehouse ave, Mooresville ****** Duke power Acc...
a month ago
I need talk to someone about my bill
a month ago
Where in LENOIR, NC am I able to pay a business account at Duke Eneregy without a charg...
a month ago
Power pole located on my property that carries power to neighbors building is located s...
a month ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-777-9898 - by the Numbers

Phone number to dial
800-777-9898
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Residential Customer Service
Call center hours
Mon-Fri 8am-5pm EST
Best time to dial
8:00am
Navigate phone maze to a human
Press 4, then 0# every time it asks for a zip code
Average wait
Current wait
23
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, web, twitter
Quality of communication
76%
Quality of help
59%
Customer votes
7,448
Information last updated
Wed Jul 01 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (NC & SC)'s Best Toll-Free/800 Customer Phone Number

This is Duke Energy (NC & SC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (NC & SC) agent. This phone number is Duke Energy (NC & SC)'s Best Phone Number because 32,898 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-9898 include Service Outage, Service Request, Transfer Service, Refund a Charge, Cancel Service and other customer service issues. The Duke Energy (NC & SC) call center that you call into has employees from North Carolina, Indiana, Florida and is open Mon-Fri 8am-5pm EST according to customers. In total, Duke Energy (NC & SC) has 2 phone numbers. It's not always clear what is the best way to talk to Duke Energy (NC & SC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Duke Energy (NC & SC) - by phone or otherwise

While 800-777-9898 is Duke Energy (NC & SC)'s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Duke Energy (NC & SC) customers, is by calling their 877-444-7731 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-444-7731 for Customer Service. If you think this information is inaccurate or know of other ways to contact Duke Energy (NC & SC) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Duke Energy (NC & SC).

What is GetHuman's Relationship to Duke Energy (NC & SC)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (NC & SC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Duke Energy (NC & SC) Contact Info

Other Toll-free & Customer Numbers

Customer Service877-444-7731

More Company Phone Numbers

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Talk to Us Now: 888-379-2546
Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!