Duke Energy (NC & SC) Customer Service

Phone Number & Contact Info

Duke Energy (NC & SC)'s Best Phone Number

800-777-9898
Toll-free·Calls Residential Customer Service·Most popular Duke Energy (NC & SC) number
Q:

How do I talk to a live human at Duke Energy (NC & SC)?

A:Say, "I am a new customer." Next, say, "No." Next, say, "Residential." Then say, "No thanks." Next, you must say your zip code, and then you will get connected to a representative.
Q:

Does Duke Energy (NC & SC) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 7 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Duke Energy (NC & SC) Customer Phone Numbers

Customer Service

877-444-7731
Toll-free · 24 hours, 7 days · Push 1 for hot water heater repair · Which of these are you calling about? You can say, "Water heater repair" or press 1, "Home wiring repair" or press 2, "Surge protection" or press 3, "Appliance repair" or press 4, "Water line and sewer repair" or press 5, "Heating and cooling repair" or press 6, or press 0 for the operator.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Duke Energy (NC & SC) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "I am a new customer." Next, say, "No." Next, say, "Residential." Then say, "No thanks." Next, you must say your zip code, and then you will get connected to a representative.
Here is how our research team describes the way the Duke Energy (NC & SC) phone system greets you: What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."
Below are some clips we've found from Duke Energy (NC & SC)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Duke Energy. Your call may be recorded. Good afternoon. Stacy."
Excerpt from a call with Duke Energy (NC & SC)
Friday, January 12, 2024 9:37 PM

They may ask for information for security purposes

"Duke Energy. Your call may be recorded. For security, please spell your last name one letter at a time."
Excerpt from a call with Duke Energy (NC & SC)
Thursday, January 4, 2024 5:59 PM

They may need the phone number on your account

"Duke Energy. Your call may be recorded.
Just so you know, our customer care specialist may not be available right now, but I can still help.
What's the phone number on your account? You can also say find my account another way or I'm a new customer."
Excerpt from a call with Duke Energy (NC & SC)
Sunday, May 19, 2024 4:54 PM

They may ask your reason for calling (instead of a menu)

"You can also say find my account another way or I'm a new customer. To connect you with the right specialized agent and avoid multiple transfers, please tell me the reason for your call."
Excerpt from a call with Duke Energy (NC & SC)
Wednesday, April 3, 2024 5:00 PM

They may ask if you want a callback

"No problem. What's the ZIP code for the location where you're starting service? In order to help you, I need to connect you to someone. Putting you through now. All of our representatives are currently assisting other callers.
You may continue waiting for the next available specialist, or we can call you back when it's your turn.
If you request a callback, you will not lose your place in line."
Excerpt from a call with Duke Energy (NC & SC)
Thursday, April 11, 2024 1:13 PM

They may ask you to enter information with the dial pad

"You can also say find my account another way or I'm a new customer. Enter your phone number. Other Otherwise, if you'd rather find your account another way, press one."
Excerpt from a call with Duke Energy (NC & SC)
Monday, March 25, 2024 1:00 PM

They may ask you to say or enter information

"You can also say find my account another way or I'm a new customer. Have you already started the process with us for setting up your service? Need service today or over the weekend? Duke Energy has recently enabled same day and Saturday options online at duke dash energy dot com forward slash start. Be sure to have your new address, Social Security number, and the date you would like service to begin. Let's make sure we start the right service for you. Please pick from the following. Contractor, builder, new construction, including service upgrades or lighting installation, business, or residential?
For faster service, I can text you a link to an online form to start electric service today or over the weekend.
Which number should I use to text? You can say text this number, use a different one, or say, no thanks."
Excerpt from a call with Duke Energy (NC & SC)
Wednesday, March 20, 2024 5:13 PM

The first phone menu

"Duke Energy. Your call may be recorded. What's the phone number on your account? You can also say find my account another way or I'm a new customer. Enter your phone number.
Otherwise, if you'd rather find your account another way, press one.
If you're a new customer, press two."
Excerpt from a call with Duke Energy (NC & SC)
Monday, May 6, 2024 1:43 PM

What are the hours and when should I call?

Duke Energy (NC & SC) operates the call center for this 800-777-9898 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duke Energy (NC & SC) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duke Energy (NC & SC) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Duke Energy (NC & SC) is Wednesday. The most busy day to call is Tuesday, which averages 26% more phone calls by comparison. Again, this is based on a sample of 1,147 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Duke Energy (NC & SC)

In summation, the best day to call Duke Energy (NC & SC) is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Duke Energy (NC & SC) staffs the call center well on Wednesday.

Why Customers Call Duke Energy (NC & SC)

If you have time to do a bit of reading before you call Duke Energy (NC & SC), we recommend you read over some of our problem-specific articles.

What energy-saving programs and incentives does Duke Energy offer?

Duke Energy offers various energy-saving programs and incentives to its customers. These initiatives aim to promote energy efficiency and reduce overall energy consumption. For residential customers, Duke Energy provides free energy assessments, enabling homeowners to identify areas where energy efficiency can be improved. Additionally, customers can access rebates and incentives for installing energy-efficient appliances, such as ENERGY STARĀ® certified products. Duke Energy also offers EnergyWise Home, a program that provides discounted rates to customers who allow the company to remotely adjust their thermostat during peak demand periods. For businesses, Duke Energy offers energy efficiency assessments, rebates, and incentives for implementing energy-saving measures. Furthermore, the company supports the Home Energy Improvement Program, wherein income-qualified customers can receive free energy-saving upgrades. Overall, Duke Energy aims to empower customers to make more sustainable choices and reduce their energy consumption.

What payment options does Duke Energy offer?

Duke Energy offers various payment options to suit the needs of their customers. These options include online payment through their website or mobile app, automatic bank draft, payment by phone, mail-in payment, payment in person at authorized locations, and pre-authorized credit card payments. With online payment and the mobile app, customers can easily view and pay their bills at their convenience. The automatic bank draft option allows customers to have their monthly bills automatically debited from their bank account. Customers can also make payments by phone by calling the dedicated payment line. Mail-in payments are accepted by sending a check or money order to the provided address. Lastly, Duke Energy provides authorized payment locations where customers can make their payments in person.

Top Duke Energy (NC & SC) customer service problems

Click the link above to get answers to just about any Duke Energy (NC & SC) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Duke Energy (NC & SC), and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I need to pay my power bill."
- From a call lasting 4m 45s , May 19, 2024 4:54 PM
Paying bill: "I need to pay my bill for this month."
- From a call lasting 5m 13s , Apr 24, 2024 12:49 AM
Confusion with representative: "I don't understand what she's saying."
- From a call lasting 22m 8s , Apr 11, 2024 1:13 PM
Seeking help with previous call: "I need some help, I've got a problem, and I talked to a lady yesterday."
- From a call lasting 19m 55s , Apr 3, 2024 5:02 PM
Billing inquiry for address change: "I was wondering how it's come up to two thirty two from one forty one."
- From a call lasting 14m 5s , Apr 3, 2024 1:32 PM
Technical issue: "I can't make the call, it's an orange phone call."
- From a call lasting 4m 25s , Apr 2, 2024 6:53 PM
Paying bill: "One hundred dollars."
- From a call lasting 5m 26s , Apr 2, 2024 6:41 PM
Reporting power outage: "Do you wanna call and check this power outage in Parkton, North Carolina?"
- From a call lasting 3m 10s , Apr 1, 2024 2:11 PM
Requesting power reconnection: "Hi there. My name is Isaac. I'm just trying to get a reconnect for my power."
- From a call lasting 8m 36s , Mar 28, 2024 3:54 PM
Unclear purpose: ""
- From a call lasting 3m 2s , Mar 28, 2024 12:55 AM

More Duke Energy (NC & SC) Customer Service Contacts

There are of course other ways to contact Duke Energy (NC & SC) customer service besides the phone. Below we list the best ones, by medium.

Duke Energy (NC & SC) Customer Service on X (formerly Twitter)

Duke Energy (NC & SC), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Duke Energy (NC & SC) Customer Help Desk / Web Support

duke-energy.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Duke Energy (NC & SC) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Duke Energy (NC & SC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (NC & SC) agent. This phone number is Duke Energy (NC & SC)'s best phone number because 32,898 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-9898 include Service Outage, Service Request, Transfer Service, Refund a Charge, Cancel Service and other customer service issues. The Duke Energy (NC & SC) call center that you call into has employees from North Carolina, Indiana, Florida and is open Mon-Fri 7am-7pm ET according to customers. In total, Duke Energy (NC & SC) has 2 phone numbers. It's not always clear what is the best way to talk to Duke Energy (NC & SC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Duke Energy (NC & SC). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duke Energy (NC & SC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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