Duke Energy (NC & SC) Phone Number

Call Duke Energy (NC & SC) customer service faster with GetHuman

800-777-9898
Customer service
Current Wait: 20 mins (6m avg)
Hours: Mon-Fri 8am-5pm EST; best time to call: 8:00am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 4, then 0# every time it asks for a zip code

Reasons customers like you called recently

lights in my house dim a lot, and I feel I may have to many demands on my service. what...
Issue with subcontractors in Greensboro neighborhood. Trespassing, breaking and enterin...
Duke Energy Progress cut a tree down (interfering with their lines?) that was on anothe...
I need your e-mail address so I can get my name changed on my bill
I want to change my monthly withdrawal for my bill to a new bank. The old bank is BB&T...
I was wanting to sign in to make sure I have no payment due, but I can't sign in and ha...
I need to dispute the last few months charges on my energy account on my vacant house...
Issues getting onthe app
Calling to make sure my power is not cut off due to late payment. Applied for rental an...
Need to have vines cut away at the bottom of the power line near the front of my vacant...
Franklin, NC. New construction need a Duke employee to meet me and look for the best wa...
My security light at my residence is burned out
Just have financial hardships and trying to seek help for utilities but need to speak w...
I NEED A PAPER COPY OF MY OLD BILL THATS BEEN OFF FOR A FEW YEARS...IM GETTING HELP WIT...
This is about the easy way that you are on in the back of my house I'll call you all se...
See more recent reasons for calling

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Customer Number 800-777-9898 - by the Numbers

Phone number to dial800-777-9898
Call-back availableYES
Call picked up by a real personYES
Department you're callingResidential Customer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial8:00am
Navigate phone maze to a humanPress 4, then 0# every time it asks for a zip code
Average wait
Current wait20
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, twitter
Quality of communication61%
Quality of help84%
Customer votes7,472
Information last updatedSun Oct 24 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (NC & SC)'s Best Toll-Free/800 Customer Phone Number

This is Duke Energy (NC & SC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (NC & SC) agent. This phone number is Duke Energy (NC & SC)'s Best Phone Number because 32,898 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-9898 include Service Outage, Service Request, Transfer Service, Refund a Charge, Cancel Service and other customer service issues. The Duke Energy (NC & SC) call center that you call into has employees from North Carolina, Indiana, Florida and is open Mon-Fri 8am-5pm EST according to customers. In total, Duke Energy (NC & SC) has 2 phone numbers. It's not always clear what is the best way to talk to Duke Energy (NC & SC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Duke Energy (NC & SC) - by phone or otherwise

While 800-777-9898 is Duke Energy (NC & SC)'s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Duke Energy (NC & SC) customers, is by calling their 877-444-7731 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-444-7731 for Customer Service. If you think this information is inaccurate or know of other ways to contact Duke Energy (NC & SC) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Duke Energy (NC & SC).

What is GetHuman's Relationship to Duke Energy (NC & SC)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (NC & SC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Duke Energy (NC & SC) Contact Info

All Duke Energy (NC & SC) contacts
Duke Energy (NC & SC) Phone NumberBEST
Duke Energy (NC & SC) Help Desk
Duke Energy (NC & SC) on Twitter
General customer information

Other Toll-free & Customer Numbers

Customer Service877-444-7731

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