How can I set up or change my service?

To set up or change service with Duke Energy, customers typically need to visit the official Duke Energy website. There, they can find detailed information about initiating service, transferring existing service to a new address, or making changes to their current service plans. The process usually involves providing personal information, including the customer’s name, address, and account number if applicable. Customers may also need to select their preferred service start date and any specific options or packages available in their area. The online portal is designed to be user-friendly, guiding customers through the necessary steps to complete their requests. Additionally, if individuals encounter any questions during the process, the website contains a comprehensive FAQ section that may be helpful. For specific inquiries or assistance, customers may find contact information listed on the website to reach customer support representatives who can provide personalized guidance.