What are the average wait times for customer service calls?

Duke Energy typically experiences varying wait times for customer service calls, which can fluctuate based on the time of day, day of the week, and the season. Generally, during peak hours, such as early mornings or late afternoons on weekdays, customers may experience longer wait times due to higher call volumes. Conversely, calling during off-peak hours, like mid-morning or mid-afternoon, may result in shorter wait times. It is also worth noting that some periods, such as severe weather events or significant outages, can lead to increased call volumes and longer wait times. For the most accurate and specific information regarding current wait times, it is advisable to check the official Duke Energy website, where they may provide updates or additional resources regarding customer service availability. By doing so, customers can also access alternative contact methods or service options that might reduce the need for phone calls.