Can I request a payment extension or make payment arrangements?

Duke Energy Ohio and Duke Energy Kentucky understand that sometimes customers may encounter financial challenges and may need to request payment extensions or make payment arrangements. The company has programs in place designed to assist customers in managing their bills and payment schedules. To inquire about payment extensions, customers typically can access this information through the company's official website. There, they can find details about various payment options, including payment plans that can help create a manageable monthly payment. It is important for customers to explore these options and review any eligibility requirements or terms associated with such arrangements. Additionally, Duke Energy often provides information about programs designed to offer further assistance in times of need. For the most accurate and up-to-date information regarding specific options available, customers may refer to the current web page dedicated to billing and payment assistance on Duke Energy’s website.