Can I request a payment extension or make payment arrangements?

Yes, customers of Duke Energy in Ohio and Kentucky can request a payment extension or make payment arrangements. Duke Energy understands that unforeseen circumstances can affect customers' ability to pay their energy bills on time. To request a payment extension or make payment arrangements, customers can contact Duke Energy's customer service team via phone or online. They will assist customers in exploring options that best suit their needs. It is important to note that these arrangements are subject to eligibility criteria and approval. Duke Energy aims to provide support to its customers during difficult times, ensuring they can manage their energy bills effectively.