Duke Energy (OH & KY) Phone Number

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800-544-6900
Customer service
Current Wait: 7 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 8:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: After menu given, wait silently and don't press anything or say "Speak to a representative" OR Keep pressing 0.

Reasons customers like you called recently

Water is coming into my meter box from the transformer. I tried to fix it by plugging u...
I'm in Ohio and need the bill put in my name
I'm in Cincinnati and have service I need the bill transferred to my name
I need the electric bill transferred to my name
We received a call that Tomorrow we will be out between *&* is that correct?
In the last few months there’s been a whole truck load of guys trimming a few small bra...
A Duke worker came to my house about a month ago and replaced the gauges. He also turne...
Need to start service
Have a disconnect notice can fix * ** ****
Power is out, I want it back on.
I need to set up an account
The service at my business was disconnected I guess due to non-payment the business has...
wanna know when my first bill will be?
Duke is planning to cut several trees in my yard that do*'t come within ** feet of the...
I had human a few months ago and I decided I would go with well care everyone said the...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Duke Energy (OH & KY)'s Phone-Based Customer Care

Duke Energy is a utility company providing electric power in several states as well as Puerto Rico. With over seven million customers, it is not surprising that Duke Energy receives many customer service phone calls every day.

Why Do People Call Duke Energy Customer Support?

People call Duke Energy customer support for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Transferring service to a new address
  • Questions about billing
  • Setting up payment arrangements
  • Reporting downed wires or other hazards
  • Reporting utility theft
  • Questions about products and services that could help reduce energy waste and costs
  • Setting up or managing a technician appointment

Best Practices for Calling Duke Energy Customer Service

Duke Energy serves several states along with the territory of Puerto Rico. In addition, Duke's operations in each territory have multiple divisions, each with its own number to call.

Before calling Duke Energy, make sure that you have the correct phone number. The company's website provides a state-by-state guide of customer service numbers. You can use this guide to find the appropriate number for reporting your concern.

When calling, have your account number handy. It may be easiest to simply have a recent bill in front of you, along with copies of any recent communication you've had with Duke Energy. If you are transferring your service, make sure you have your new address available.

If you are calling to make payment arrangements, be prepared to provide banking details or a credit card number if you are willing to let Duke energy bill your card or draft your account automatically.

Finally, make sure you have some way to take notes during your call. These notes will come in handy if you have to escalate your case or the representative will be giving you information, such as appointment dates or a confirmation number after you make a payment.

Note: If you are requesting the removal of a meter and service from your home or business, Duke Energy requires at least 10 days' notice for residential service, 14 days for business service. Time your call accordingly.

How Do People Feel About Their Calls to Duke Energy Customer Support?

Duke Energy customer support specialists often work in call centers that are in the states where Duke Energy operates. Customer experiences seem to be mixed. Some people are very pleased with the service that they have received while others take a different view.

As far as complaints are concerned, they usually involve either long wait times for communicating with an agent or a slow response to issues such as downed power lines or a malfunctioning meter.

What Kinds of Issues can Duke Energy Phone-Based Customer Service Resolve?

Duke Energy customer service can resolve many issues over the phone, including requests to start, stop or transfer service, scheduling technician appointments and resolving billing questions.

What Can't Be Resolved by Phone With Duke Energy?

Some issues are difficult, if not impossible, to resolve with a phone call. In some cases, a technician visit will be necessary to investigate a potential hazard or malfunctioning equipment. If service has been disconnected to a home, a technician may have to restore service.

Individuals who prefer to pay their bills with cash will have to make these payments in-person at payment centers within the communities that Duke Energy serves.

What Can I Do If I Am Unhappy With My Call to Duke Energy?

If you get off the phone with a Duke Energy customer service agent and feel as though nothing was accomplished, don't give up. You still have multiple options for resolving your situation.

First, review the notes you took during your call. If you didn't take notes, jot down what you remember from your conversation with Duke Energy. Having this information available will make it easier for you to describe your situation with future Duke Energy contacts.

Next, call back. You may have just had the misfortune of speaking with a poorly-trained or new customer service representative. The next person you speak to might be in a better position to answer questions and handle your concerns.

If you are unable to resolve your issue on the phone, try getting in touch with Duke via its social media platforms. Social media specialists monitor Duke Energy's accounts and are often able to help via private or direct message during business hours.

In situations where your attempts to work with Duke Energy aren't fruitful, you could also try contacting the utility board or commission in the area where you live. These boards and commissions often provide consumers with the ability to file a complaint against a public utility company and may be able to provide you with advice and advocacy.

Customer Number 800-544-6900 - by the Numbers

Phone number to dial800-544-6900
Call-back availableYES
Call picked up by a real personYES
Department you're callingResidential Customer Service
Call center hours24 hours, 7 days
Best time to dial8:10am
Navigate phone maze to a humanAfter menu given, wait silently and don't press anything or say "Speak to a representative" OR Keep pressing 0.
Average wait
Current wait7
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication82%
Quality of help72%
Customer votes772
Information last updatedMon Oct 18 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (OH & KY)'s Best Toll-Free/800 Customer Phone Number

This is Duke Energy (OH & KY)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (OH & KY) agent. This phone number is Duke Energy (OH & KY)'s Best Phone Number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6900 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Duke Energy (OH & KY) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Duke Energy (OH & KY) has 1 phone number. It's not always clear what is the best way to talk to Duke Energy (OH & KY) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Duke Energy (OH & KY) - by phone or otherwise

While 800-544-6900 is Duke Energy (OH & KY)'s best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Duke Energy (OH & KY) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Duke Energy (OH & KY).

What is GetHuman's Relationship to Duke Energy (OH & KY)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (OH & KY). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Duke Energy (OH & KY) Contact Info

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