Duke Energy (OH & KY) Customer Service

Phone Number & Contact Info

Duke Energy (OH & KY)'s Best Phone Number

800-544-6900
Toll-free·Calls Residential Customer Service·Most popular Duke Energy (OH & KY) number
Q:

How do I talk to a live human at Duke Energy (OH & KY)?

A:After menu given, wait silently and don't press anything or say "Speak to a representative" OR Keep pressing 0.
Q:

Does Duke Energy (OH & KY) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Duke Energy (OH & KY) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: After menu given, wait silently and don't press anything or say "Speak to a representative" OR Keep pressing 0.
Here is how our research team describes the way the Duke Energy (OH & KY) phone system greets you: What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."
Below are some clips we've found from Duke Energy (OH & KY)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Duke Energy. Your call may be recorded.
Just so you know, we're closed for the holiday, but I can still help you.
What's the phone number on your account? You can also say find my account another way or I'm a new customer."
Excerpt from a call with Duke Energy (OH & KY)
Monday, May 27, 2024 6:40 PM

They may ask your reason for calling (instead of a menu)

"You can also say find my account another way or I'm a new customer. Enter your to connect you with the right specialized agent and avoid multiple transfers, please tell me the reason for your call."
Excerpt from a call with Duke Energy (OH & KY)
Thursday, January 4, 2024 4:36 AM

They may ask you to enter information with the dial pad

"You can also say find my account another way or I'm a new customer. Which identification method would you like to use instead? Say use my account number or use my Social Security number.
Sure. What's your Social Security number?
Please enter your nine"
Excerpt from a call with Duke Energy (OH & KY)
Thursday, April 18, 2024 2:20 PM

They may ask you to say or enter information

"You can also say find my account another way or I'm a new customer. Have you already started the process with us for setting up your service? Need service today or over the weekend? Duke Energy has recently enabled same day and Saturday options online at duke dash energy dot com forward slash start. Be sure to have your new address, social Security number, and the date you would like service to begin. Let's make sure we start the right service for you. Please pick from the following.
Contractor, builder, new construction, including service upgrades or lighting installation, business or residential, For faster service, I can text you a link to an online form to start electric service today or over the weekend.
Which number should I use to text? You can say, text this number, use a different different one, or say, no thanks."
Excerpt from a call with Duke Energy (OH & KY)
Tuesday, April 2, 2024 7:57 PM

The first phone menu

"Duke Energy. Your call may be recorded. What's the phone number on your account? You can also say find my account another way or I'm a new customer. Sorry. Enter your phone number.
Otherwise, if you'd rather find your account another way, press one.
If you're a new customer, press two."
Excerpt from a call with Duke Energy (OH & KY)
Friday, May 24, 2024 7:06 PM

What are the hours and when should I call?

Duke Energy (OH & KY) operates the call center for this 800-544-6900 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 471 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duke Energy (OH & KY) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duke Energy (OH & KY) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Duke Energy (OH & KY) is Monday. The most busy day to call is Friday, which averages 36% more phone calls by comparison. Again, this is based on a sample of 471 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Duke Energy (OH & KY)

In summation, the best day to call Duke Energy (OH & KY) is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Duke Energy (OH & KY) number, but it is also the day with the shortest hold times.

Calling this Duke Energy (OH & KY) Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 20, 2023

I just moved into the Ohio area and need to work on signing up for all of my utilities. I'm from California, so pretty much all the utility companies are new to me. Duke Energy apparently provides both electric and natural gas to southern Ohio, so it makes sense to use the same company for both. However, I'm not sure how to get that set up online, so I thought I'd call someone and talk to them about how to get my service going quickly. 

This is the first time in a long time that I've had to change energy providers, so I don't really know what to expect. When I was searching online, I noticed they provide energy to a lot of different states, so depending on how many callers they get a day I figured I might be on hold for a while. It wasn't terrible, but I did spend at least 20 minutes on hold. Of course, we just had a bunch of snow move into Ohio, so it makes sense that they may have had outages and extra callers compared to other times of the year.

When I called, an automated assistant picked up right away and said, "Welcome to Duke Energy. Your call may be recorded. If you suspect a gas leak or smell a gas odor, say emergency. What’s the phone number on your account? You can also say, find my account another way, or I’m a new customer."

I am a new customer, so I responded "New customer", but it didn't hear me. It then gave me a list of numbered options and I chose the number that corresponded with "new customer." The system asked me, "Have you already started the process with us for setting up your new service?" I said no, and it told me I could go online for faster service. It responded, "Let’s make sure we set up the right service for you. Are you calling as a contractor, builder, business, or residential customer?" 

After I responded that I'm a residential customer, the automated assistant stated, "For faster service, I can text you a link to a website to a form that will allow you to get the service started right away. Would you like me to send that link to your phone or to an email? Or you can say no thanks." Once again, I wanted to speak to a person, so I declined. It then asked for my ZIP code before placing me on hold to talk to a customer service agent. I did have a modest wait at this point, but once I got to the actual agent I was able to set my service up swiftly. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Duke Energy (OH & KY)

If you have time to do a bit of reading before you call Duke Energy (OH & KY), we recommend you read over some of our problem-specific articles.

How do I start or stop service with Duke Energy?

To start or stop service with Duke Energy, you can easily submit a request online through our website or by contacting our customer service department. When starting service, you will need to provide your personal information, the address for the service, and the date you would like service to begin. If you are moving, make sure to notify us at least a few days in advance to ensure a smooth transition. When stopping service, remember to provide the final meter reading and your forwarding address for any final bills or refunds. Our team is available to assist you every step of the way.

What services does Duke Energy provide in Ohio and Kentucky?

Duke Energy provides a range of services in Ohio and Kentucky to meet the energy needs of residential, commercial, and industrial customers. As an electric utility company, they deliver safe and reliable electricity to homes and businesses, powering everything from lights to appliances. Duke Energy also offers customized energy solutions and efficiency programs aimed at helping customers reduce energy consumption and lower costs. Additionally, they provide renewable energy options, including solar and wind, allowing customers to embrace sustainable energy sources. Along with their core electricity services, Duke Energy focuses on community engagement, supporting local initiatives, and safety awareness. Their services aim to ensure a reliable and sustainable energy supply while promoting economic growth and enhancing the quality of life for customers in Ohio and Kentucky.

Are there any energy efficiency rebates or incentives for customers?

Yes, Duke Energy (OH & KY) offers a range of energy efficiency rebates and incentives for its customers. These programs are designed to encourage and support energy efficiency upgrades and practices in homes and businesses. Eligible customers can take advantage of various incentives, including rebates for energy-efficient appliances, HVAC systems, smart thermostats, and insulation. Additionally, there are energy-saving programs available such as the Home Energy Improvement Program, which provides free energy assessments and recommendations for increasing energy efficiency. By participating in these initiatives, customers can not only lower their energy bills but also reduce their environmental impact. Duke Energy remains committed to promoting energy conservation and providing financial support to customers who engage in energy-efficient practices.

Top Duke Energy (OH & KY) customer service problems

Click the link above to get answers to just about any Duke Energy (OH & KY) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Duke Energy (OH & KY), and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I've been calling to make sure that monies have been applied to the right account."
- From a call lasting 5m 10s , May 24, 2024 7:09 PM
Inquiring about bill balance: "I wanna know a new balance for my bill."
- From a call lasting 4m 14s , Apr 5, 2024 7:56 PM
Billing inquiry: "I just wanna know how much is my bill I tried to get in on my app I did not see."
- From a call lasting 4m 41s , Apr 5, 2024 7:47 PM
Report damaged power line: "Hi. Good morning. We had some damaged lines to our house with the storm last night."
- From a call lasting 7m 14s , Apr 3, 2024 12:06 PM
Starting new electric service: "I'm starting electric service in my new apartment at 7661 Carol Lane."
- From a call lasting 8m 1s , Apr 2, 2024 7:57 PM
Inquiring about bill and disconnection: "I was calling to see how much is my bill and when it was up for disconnection."
- From a call lasting 4m 13s , Apr 2, 2024 6:23 PM
Reporting power outage: "I have a power outage here in my apartment at one three four Concord Square."
- From a call lasting 12m 25s , Mar 28, 2024 8:18 PM
Billing inquiry: "I'm calling to opt out of a second company listed on my bill for distributing electricity."
- From a call lasting 8m 57s , Mar 28, 2024 7:58 PM
Stop service: "My name is John Asher. The reason I'm calling you is because I've sold my house and I need to have the service turned off at the end of the month."
- From a call lasting 8m 27s , Mar 27, 2024 7:20 PM
Remove user from account: "I need to remove someone off my account."
- From a call lasting 4m 8s , Mar 27, 2024 6:54 PM

More Duke Energy (OH & KY) Customer Service Contacts

There are of course other ways to contact Duke Energy (OH & KY) customer service besides the phone. Below we list the best ones, by medium.

Duke Energy (OH & KY) Customer Help Desk / Web Support

duke-energy.com - Customer Service
Residential Website - Has an option to choose your state.
As a last, sometimes only, resort- Duke Energy (OH & KY) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Duke Energy (OH & KY)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (OH & KY) agent. This phone number is Duke Energy (OH & KY)'s best phone number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6900 include Change Services, Cancel My Services, Setup Service, Meter Reading, Book or change appointment and other customer service issues. Rather than trying to call Duke Energy (OH & KY) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Duke Energy (OH & KY) has 1 phone number. It's not always clear what is the best way to talk to Duke Energy (OH & KY) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Duke Energy (OH & KY). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duke Energy (OH & KY). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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