Computershare Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Computershare?
A:Must enter the account holder number to be transferred. You can also use our free service that can talk to Computershare for you and report back. Q:
Does Computershare offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 16 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Computershare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Computershare phone number to document the phone system.
Here is how our research team describes the way the Computershare phone system greets you: Before we get started, I need to know if your name is on the account you are calling about. If you don't know, say "I don't know." Are you the account holder? Say "yes" or "no."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter the account holder number to be transferred.
Below are some clips we've found from Computershare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"If
Thank you.
One moment while I look that up.
Still looking.
For security purposes, please tell me or enter just the last four digits of your Social Security number."
Excerpt from a call with Computershare
Sunday, February 25, 2024 7:45 PM
They may ask your reason for calling (instead of a menu)
"Call volumes are highest on Mondays and Tuesdays.
To avoid potential wait times, continue to use this automated phone system or consider calling back later in the week.
Thank you for calling Shareholder Services at Computershare. Before we start, I need to know if your name is on the account that you're calling about."
Excerpt from a call with Computershare
Monday, June 17, 2024 8:53 PM
They may ask you to enter information with the dial pad
"If you're not sure whether your name is on the account, say, I'm not sure.
Otherwise, please tell me. Are you the account holder?
Please just say yes or no.
Thanks.
To access your holdings, I'll need your holder account number.
This number usually begins with the letter c and is located towards the top right hand corner of materials sent to you.
Ignoring the letter, please tell me or enter your hold or account number now one digit at a time."
Excerpt from a call with Computershare
Monday, June 24, 2024 4:38 PM
What are the hours and when should I call?
Computershare operates the call center for this 800-736-3001 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 429 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Computershare call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Computershare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Computershare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Computershare is Sunday. The most busy day to call is Monday, which averages 733% more phone calls by comparison. Again, this is based on a sample of 429 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Computershare
In summation, the best day to call Computershare is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Computershare staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Computershare
If you have time to do a bit of reading before you call Computershare, we recommend you read over some of our problem-specific articles.
What services does Computershare offer?
Computershare offers a comprehensive range of services related to its core business, which is the provision of investor services. These services include stock transfer, dividend and interest payment administration, corporate governance, proxy solicitation, and employee equity plans management. Computershare also assists in the management and distribution of corporate actions, such as mergers, acquisitions, and share buybacks. Additionally, the company offers a suite of technology solutions for managing investor relations, including online investor communication platforms, virtual shareholder meeting services, and data analytics tools. Computershare's wide range of services cater to the needs of a diverse client base comprising corporations, institutional investors, and individual shareholders, facilitating efficient and effective management of their investments and shareholder relationships.
What are the fees associated with Computershare services?
The fees associated with Computershare services vary depending on the specific services you require. Computershare offers a range of services such as share registry, investor communication, and employee stock plans. These services can incur different fees based on factors such as the size and complexity of your organization, the number of shareholders, and the level of support needed. Computershare strives to provide competitive pricing and offers customized solutions tailored to each client's unique needs. To obtain detailed information about the fees associated with Computershare services, we recommend contacting our sales team or visiting our website where you can find further information on pricing and service packages.
What is the shareholder voting process on Computershare?
The shareholder voting process on Computershare is a seamless and user-friendly experience. Once you log in to your Computershare account, you can access the specific company you hold shares in. Within the company's profile, you will find details about any upcoming meetings or resolutions for which your vote is required. Computershare provides comprehensive information regarding each resolution, enabling you to make informed decisions. Shareholders can cast their votes electronically and securely via Computershare's online platform. Additionally, you have the option to register attendance at meetings, vote by proxy, or appoint a proxy to vote on your behalf. Computershare ensures transparency and accuracy throughout the voting process, guaranteeing that shareholder voices are heard effectively.
Top Computershare customer service problems
Click the link above to get answers to just about any Computershare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Computershare, and their purpose. Are any of these similar to the reason you are trying to call?
Providing account information: "The account number is 3471821556."- From a call lasting 23m 13s , Jul 22, 2024 6:11 PM
Sound delay assistance: "I think there may be a sound delay."- From a call lasting 35s , Jul 22, 2024 5:59 PM
Trouble accessing and selling shares: "Hi Denise, I'm having trouble accessing my shares and want to sell them."- From a call lasting 29m , Jul 19, 2024 3:14 PM
Expressing gratitude: "Thanking for assistance and saying goodbye."- From a call lasting 20m , Jun 25, 2024 1:55 PM
Trouble logging into account: "I'm calling about trying to log in because I cannot log in to my account for over two years."- From a call lasting 11m 51s , Jun 17, 2024 8:53 PM
Assistance with account access: "Every time I try to sign in on the account online, it keeps telling me I'm locked out and I need to talk to you guys."- From a call lasting 12m 27s , Jun 5, 2024 10:19 PM
Transfer shares to brokerage: "I'm trying to transfer shares from Computershare to my existing brokerage account but the transfer wizard is unable to locate my account."- From a call lasting 9m 56s , May 23, 2024 2:58 PM
Name correction for stocks: "I just need to get our name spelled correct."- From a call lasting 39m 26s , May 22, 2024 8:27 PM
More Computershare Customer Service Contacts
There are of course other ways to contact Computershare customer service besides the phone. Below we list the best ones, by medium.
Computershare Customer Help Desk / Web Support
As a last, sometimes only, resort- Computershare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Computershare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Computershare agent. This phone number is Computershare's best phone number because 19,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-736-3001 include Account Access, Refund a Charge, Transfer Service, Stock Sale, Stock Redemption and other customer service issues. The Computershare call center that you call into has employees from Massachusetts, United Kingdom and is open 24 hours, 7 days according to customers. In total, Computershare has 1 phone number. It's not always clear what is the best way to talk to Computershare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Computershare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Computershare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.