ADT Customer Service

Phone Number & Contact Info

ADT's Best Phone Number

Toll-free·Calls Customer Service·Most popular ADT number

How do I talk to a live human at ADT?

A:Press 5 at the first menu, then press 5 again, press 5 again.

Does ADT offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

ADT Customer Phone Numbers

Technical Support

Toll-free · 24 hours, 7 days · Direct to a human · If your alarm is going off, press 1. For appointments or technical support, press 2. For billing or payments, press 3. For sales or upgrades, press 4. For customer support, press 5. If you are moving or want to cancel, press 6. To return to this menu at any time, press 9.

Sign Up For Service

Toll-free · 24 hours, 7 days · Press 1 ·

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·


Toll-free · 24 hours, 7 days · Direct to a human · To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you are already a customer, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ADT phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5 at the first menu, then press 5 again, press 5 again.
Here is how our research team describes the way the ADT phone system greets you: To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you're already a customer, press 4.
Below are some clips we've found from ADT's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"All circuits are busy now. Please try your call o three four t. All circuits are busy now. Please try your call later. O three four t. Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded. To start new ADT service for your home, press one. For your business, press two. For a scheduled installation, press three."
Excerpt from a call with ADT
Tuesday, January 2, 2024 8:08 PM

They may ask you to enter information with the dial pad

"Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded. To start new ADT service for your home, press one.
For your business, press two. For a scheduled installation, press three.
Please enter your five digit ZIP code to see if you qualify for any special promotions in your area."
Excerpt from a call with ADT
Thursday, March 21, 2024 2:43 PM

They may need to look up your account

"You may hear a few seconds of silence while we try to look up your account."
Excerpt from a call with ADT
Sunday, January 14, 2024 11:11 PM

The first phone menu

"Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded.
To start new ADT service for your home, press one.
For your business, press two.
For a scheduled installation, press three.
If you are already an ADT customer, press four."
Excerpt from a call with ADT
Saturday, June 15, 2024 2:53 AM

After you press 4

"If your alarm is going off, press one.
For appointments or technical support, press two."
Excerpt from a call with ADT
Tuesday, May 28, 2024 1:10 PM

What are the hours and when should I call?

ADT operates the call center for this 800-280-6946 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 565 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ADT phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ADT staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ADT is Saturday. The most busy day to call is Monday, which averages 102% more phone calls by comparison. Again, this is based on a sample of 565 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call ADT

In summation, the best day to call ADT is Friday.

Calling this ADT Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Mar 18, 2024

We have had a spat of break-ins within my neighborhood and while I think it's just a one-off occurrence, it has me thinking about home security. It may be time to look into ADT just so that I have peace of mind, which led me to do some research on different companies. ADT just kept popping out at me though because they are obviously one of the biggest name brands. I decided the best way to see was just by calling and talking to someone about my options. 

ADT Security Services likely gets a lot of phone calls from people who want to start services or change services. I imagine they also have billing issues to deal with and other similar issues. Therefore, I didn't really know how long I would end up on the phone waiting, but I figured if I could get to someone within half an hour then it would be worth the wait. I don't know if I would have just hung up if it was longer, but it only ended up being a minute. I was quite impressed by that and its certainly something I will keep in mind when making my final decision. 

When I first called, a recorded message greeted me with, "Welcome to ADT. To maintain excellent service all calls to and from ADT may be recorded. To start new ADT service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you are already an ADT customer, press 4." After I chose option 1 since I wanted a new service, the automated assistant responded, "Please enter your five-digit zip code to see if you qualify for any promotions in your area."

It then confirmed the zip code by reading it back to me and informed me that my call may be monitored or recorded for training purposes. I settled back to wait for a minute, but the hold music didn't even start to play before an agent picked up. Almost instantly I heard, "Thank you for calling ADT Security Services, my name is Alexa, who do I have the pleasure of speaking with?"

Not only was I quite pleased with the quick response time, but Alexa spoke very clear English and was able to answer all of my questions. They were extremely helpful and addressed all of my concerns in a friendly manner. I was impressed with the service and with the timely nature of my call, so I have a lot to think about now. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call ADT

If you have time to do a bit of reading before you call ADT, we recommend you read over some of our problem-specific articles.

What is the warranty on ADT equipment?

ADT provides a limited warranty on their equipment. The warranty coverage period varies depending on the specific equipment. For most ADT security equipment, such as control panels, sensors, and cameras, the warranty period extends for 90 days from the installation date. However, some equipment, such as batteries, have a shorter warranty period of 30 days. ADT's warranty guarantees that if any covered equipment malfunctions due to a manufacturer's defect during the warranty period, ADT will repair or replace the equipment free of charge. The warranty does not cover damage caused by misuse, modifications, or unauthorized repairs. To take advantage of the warranty, customers need to notify ADT of the equipment malfunction and adhere to the warranty terms and conditions.

How Do I Recover My ADT Account?

In six easy-to-follow steps, ADT allows you to gain back access to your account if you get locked out. All you need to do is click on "Forgot my Password" to start the recovery process. Use your security question to gain back access to your account. Alternatively, use your email to reset the account password. However, remember to create a password that is not easy to forget and choose a security question you can remember.

Are there any contract cancellation fees with ADT?

ADT does have contract cancellation fees. If you choose to terminate your monitoring services before your agreement expires, you may be required to pay either 75% of the remaining balance or 100% of the monthly charges due for the remaining contract term, depending on which is greater. These fees are in place to cover costs related to equipment subsidies and promotional discounts provided during the initial service term. However, if you cancel during the first six months and return the equipment, you may be eligible for a refund of monitoring fees paid to date. It is important to carefully review the terms and conditions of your agreement to fully understand the cancellation fees and any applicable conditions.

Top ADT customer service problems

Click the link above to get answers to just about any ADT customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ADT, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 45s , Jul 9, 2024 7:56 PM
Issue with camera installation: "I do not have the camera installed and it stopped working suddenly."
- From a call lasting 7m 30s , Jul 2, 2024 3:08 PM
Issues with camera system: "My wife's camera system is not working properly, it's not taking pictures or recording motions consistently."
- From a call lasting 21m 28s , Jun 30, 2024 7:18 PM
Alarm assistance: "My alarm is going off and I need everything disabled."
- From a call lasting 3m 49s , Jun 28, 2024 2:43 AM
Instructions for doorbell reset: "Hi, this is Gail Jolly, and I need to have the directions sent to me so that I can reset my doorbell after changing Internet companies."
- From a call lasting 10m 49s , Jun 27, 2024 8:10 PM
Payment issue due to husband's memory loss: "I think you're not getting paid because I've changed the account in the bank, and I want to put that right."
- From a call lasting 33m 29s , Jun 19, 2024 9:37 PM
Issues with system connectivity: "The problem is I can't connect my phone to the system and it's showing low battery."
- From a call lasting 10m 53s , Jun 13, 2024 12:35 PM
Technical issue with ADT system: "I wanted someone to come to the house and look at it, as the system is showing Wi Fi fault and not working properly."
- From a call lasting 14m 29s , Jun 13, 2024 12:47 AM
Assistance with ADT app: "My wife's new phone didn't transfer the ADT system's password, I need help loading it into her phone."
- From a call lasting 21m 18s , Jun 12, 2024 2:33 PM
Billing inquiry: "I am confused about my bill, I paid one amount but now received a bill for a higher amount."
- From a call lasting 40m 44s , Jun 7, 2024 3:18 AM

More ADT Customer Service Contacts

There are of course other ways to contact ADT customer service besides the phone. Below we list the best ones, by medium.

ADT Customer Service Live Chat

adt.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, ADT provides this option.

ADT Customer Email Addresses

customercare@adt.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and ADT will reply our your email.

ADT Customer Service on X (formerly Twitter)

@askADT - Customer Service
Company Twitter handle
ADT, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

ADT Customer Help Desk / Web Support

adt.com - Customer Service
Online customer service support
As a last, sometimes only, resort- ADT customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ADT's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ADT agent. This phone number is ADT's best phone number because 17,166 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-280-6946 include Cancel service, Technical support, Update account information, Refund, Start service and other customer service issues. Rather than trying to call ADT first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web or email or chat. In total, ADT has 5 phone numbers. It's not always clear what is the best way to talk to ADT representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ADT. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ADT. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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