A:Press 5 at the first menu, then press 5 again, press 5 again.Our free phone can also navigate phone menus to get a live human at ADT for you.
Q:
Does ADT offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 29 seconds.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Direct to a human · If your alarm is going off, press 1. For appointments or technical support, press 2. For billing or payments, press 3. For sales or upgrades, press 4. For customer support, press 5. If you are moving or want to cancel, press 6. To return to this menu at any time, press 9. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
Toll-free · 24 hours, 7 days · Direct to a human · To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you are already a customer, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ADT below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ADT phone number to document the phone system.
Here is how our research team describes the way the ADT phone system greets you: To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you're already a customer, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 at the first menu, then press 5 again, press 5 again.
Below are some clips we've found from ADT's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"All circuits are busy now. Please try your call o three four t.
All circuits are busy now. Please try your call later. O three four t.
Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded.
To start new ADT service for your home, press one.
For your business, press two. For a scheduled installation, press three."
Excerpt from a call with ADT
Tuesday, January 2, 2024 8:08 PM
They may ask you to enter information with the dial pad
"Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded.
To start new ADT service for your home, press one.
For your business, press two. For a scheduled installation, press three.
Please enter your five digit ZIP code to see if you qualify for any special promotions in your area."
Excerpt from a call with ADT
Thursday, March 21, 2024 2:43 PM
They may need to look up your account
"You may hear a few seconds of silence while we try to look up your account."
Excerpt from a call with ADT
Thursday, September 12, 2024 4:20 PM
The first phone menu
"Welcome to ADT. To maintain excellent service, all calls to and from ADT may be recorded.
To start new ADT service for your home, press one.
For your business, press two.
For a scheduled installation, press three.
If you are already an ADT customer, press four."
Excerpt from a call with ADT
Saturday, June 15, 2024 2:53 AM
After you press 4
"If your alarm is going off, press one.
For appointments or technical support, press two."
Excerpt from a call with ADT
Tuesday, May 28, 2024 1:10 PM
What are the hours and when should I call?
ADT operates the call center for this 800-280-6946 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,216 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ADT call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ADT phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ADT staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ADT is Sunday.The most busy day to call is Monday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 1,216 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday, which is 7182% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call ADT is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ADT staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
We have had a spat of break-ins within my neighborhood and while I think it's just a one-off occurrence, it has me thinking about home security. It may be time to look into ADT just so that I have peace of mind, which led me to do some research on different companies. ADT just kept popping out at me though because they are obviously one of the biggest name brands. I decided the best way to see was just by calling and talking to someone about my options.
ADT Security Services likely gets a lot of phone calls from people who want to start services or change services. I imagine they also have billing issues to deal with and other similar issues. Therefore, I didn't really know how long I would end up on the phone waiting, but I figured if I could get to someone within half an hour then it would be worth the wait. I don't know if I would have just hung up if it was longer, but it only ended up being a minute. I was quite impressed by that and its certainly something I will keep in mind when making my final decision.
When I first called, a recorded message greeted me with, "Welcome to ADT. To maintain excellent service all calls to and from ADT may be recorded. To start new ADT service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you are already an ADT customer, press 4." After I chose option 1 since I wanted a new service, the automated assistant responded, "Please enter your five-digit zip code to see if you qualify for any promotions in your area."
It then confirmed the zip code by reading it back to me and informed me that my call may be monitored or recorded for training purposes. I settled back to wait for a minute, but the hold music didn't even start to play before an agent picked up. Almost instantly I heard, "Thank you for calling ADT Security Services, my name is Alexa, who do I have the pleasure of speaking with?"
Not only was I quite pleased with the quick response time, but Alexa spoke very clear English and was able to answer all of my questions. They were extremely helpful and addressed all of my concerns in a friendly manner. I was impressed with the service and with the timely nature of my call, so I have a lot to think about now.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call ADT
If you have time to do a bit of reading before you call ADT, we recommend you read over some of our problem-specific articles.
ADT provides a limited warranty on their equipment. The warranty coverage period varies depending on the specific equipment. For most ADT security equipment, such as control panels, sensors, and cameras, the warranty period extends for 90 days from the installation date. However, some equipment, such as batteries, have a shorter warranty period of 30 days. ADT's warranty guarantees that if any covered equipment malfunctions due to a manufacturer's defect during the warranty period, ADT will repair or replace the equipment free of charge. The warranty does not cover damage caused by misuse, modifications, or unauthorized repairs. To take advantage of the warranty, customers need to notify ADT of the equipment malfunction and adhere to the warranty terms and conditions.
In six easy-to-follow steps, ADT allows you to gain back access to your account if you get locked out. All you need to do is click on "Forgot my Password" to start the recovery process. Use your security question to gain back access to your account. Alternatively, use your email to reset the account password. However, remember to create a password that is not easy to forget and choose a security question you can remember.
ADT does have contract cancellation fees. If you choose to terminate your monitoring services before your agreement expires, you may be required to pay either 75% of the remaining balance or 100% of the monthly charges due for the remaining contract term, depending on which is greater. These fees are in place to cover costs related to equipment subsidies and promotional discounts provided during the initial service term. However, if you cancel during the first six months and return the equipment, you may be eligible for a refund of monitoring fees paid to date. It is important to carefully review the terms and conditions of your agreement to fully understand the cancellation fees and any applicable conditions.
Click the link above to get answers to just about any ADT customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ADT, and their purpose. Are any of these similar to the reason you are trying to call?
Change time on panel: "I just needed my time fixed on there."
- From a call lasting 6m 50s , Dec 4, 2024 3:15 PM
Payment arrangement request: "I'm a need to make a payment arrangement for my account."
- From a call lasting 4m 35s , Nov 20, 2024 12:31 PM
Touch screen issue: "My ADT touch screen actually has a red triangle on it."
- From a call lasting 26m 8s , Nov 16, 2024 9:55 PM
Delete personal information: "I you guys are somebody's trying to hack into my account."
- From a call lasting 2m 34s , Nov 13, 2024 9:43 PM
Switching security codes: "I want them to be the guest."
- From a call lasting 38m 33s , Nov 13, 2024 1:49 PM
Battery replacement assistance: "I need help replacing the battery, but I don't have that type of battery."
- From a call lasting 17m 32s , Nov 10, 2024 12:06 AM
Alarm troubleshooting issue: "It's saying saying not ready not ready to arm zone trouble."
- From a call lasting 1m 52s , Nov 9, 2024 11:54 PM
Information about why customers call ADT is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, ADT provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and ADT will reply our your email.
ADT, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- ADT customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ADT's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ADT agent. This phone number is ADT's best phone number because 17,166 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-280-6946 include Technical support, Refund, Start service, Update account information, Cancel service and other customer service issues. Rather than trying to call ADT first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web or email or chat. In total, ADT has 5 phone numbers. It's not always clear what is the best way to talk to ADT representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ADT. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ADT. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
