A:Press 0 at the first menu, then say "Representative.".Our free phone can also navigate phone menus to get a live human at New York Times for you.
Q:
Does New York Times offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Wednesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for New York Times below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this New York Times phone number to document the phone system.
Here is how our research team describes the way the New York Times phone system greets you: Please enter your account number or the 10-digit phone number on your account.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then say "Representative."
Below are some clips we've found from New York Times's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling The New York Times.
Your call may be monitored and recorded for quality assurance purposes.
To view our privacy policy and California privacy notices, please visit n y times dot com slash privacy.
Due to higher than normal call volume, we anticipate their accounts online at my account dot n y times dot com, and you can access New York Times content on n y times dot com and our mobile apps.
Please enter your nine digit account number or the ten digit phone number attached to your account followed by the pound sign."
Excerpt from a call with New York Times
Monday, February 3, 2025 10:01 PM
They may ask your reason for calling (instead of a menu)
"If you do not have an account, please say no account.
After this message, tell me how I can assist."
Excerpt from a call with New York Times
Friday, January 12, 2024 9:59 PM
They may ask you to enter information with the dial pad
"Thank you for calling The New York Times.
Your call may be monitored and recorded for quality assurance purposes.
To view our privacy policy and California privacy notices, please visit n y times dot com slash privacy.
Due to higher than normal call volume, we
online at my account dot n y times dot com, and you can access New York Times content on n y times dot com and on our mobile apps.
Please enter your nine digit"
Excerpt from a call with New York Times
Sunday, January 5, 2025 6:40 PM
They may ask you to say or enter information
"You can say things like, editorial feedback, You can also say, I need a list of options."
Excerpt from a call with New York Times
Friday, January 12, 2024 9:59 PM
What are the hours and when should I call?
New York Times operates the call center for this 800-698-4637 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 284 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with New York Times at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Times phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Times staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New York Times is Thursday.The most busy day to call is Wednesday, which averages 36% more phone calls by comparison.Again, this is based on a sample of 284 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call New York Times is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York Times staffs the call center well on Thursday.
Calling this phone number proved productive, as I was easily able to get in touch with a customer service representative. However, it's important to know that this number only works at certain times of the day.
You can call this number for service seven days a week between 7 a.m. and 3 p.m. and speak to an actual representative. Calling this number outside of these hours, however, is ineffective. The automated system does not connect to anything and only tells you when the hours of availability are.
After trying and failing to reach someone on my first attempt, I called back on another day and was quickly connected to a representative. I asked how much the cost would be if I wanted to subscribe to the New York Times, and I was told that the digital-only edition would cost $25 per month, while the print and digital edition would cost $40 per month.
I then asked if I could get the print edition of the Times anywhere, or if I needed to be in New York proper to get the printed edition. He told me that some cities outside of New York could receive the Times, but he'd need my address to check. I provided it, and he said that my location was not able to receive the printed edition, but I could subscribe to the digital. I thanked him for the information and he wished me a pleasant day.
Overall, I thought this was an easy call that got me all of the information I needed. I didn't have to deal with a hard sell or a long wait time; I simply got my questions answered in a professional and friendly manner. When we ended the call, I felt like all of my questions had been completely answered. Based on this interaction, I would absolutely use this number if I needed to call for help from the Times.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call New York Times
If you have time to do a bit of reading before you call New York Times, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any New York Times customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to New York Times, and their purpose. Are any of these similar to the reason you are trying to call?
Hold Sunday edition: "I just wanna just not get the Sunday edition this week."
- From a call lasting 4m 8s , Apr 17, 2025 4:41 PM
Issues contacting the White House: "It seems to be impossible for a member of the public like me to call the White House or email the White House."
- From a call lasting 7m 15s , Feb 25, 2025 4:51 PM
Subscription access issue: "I can't access it the way I should be able to because it says I don't have an account but yet I've been paying for one."
- From a call lasting 14m 33s , Feb 25, 2025 4:46 PM
Payment update assistance: "I'm trying to update that, and I it won't I can't figure out how to do that."
- From a call lasting 34m 38s , Feb 3, 2025 10:01 PM
Billing inquiry: "I noticed a billing error."
- From a call lasting 30m 46s , Jan 27, 2025 9:31 PM
Information about why customers call New York Times is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, New York Times provides this option.
As a last, sometimes only, resort- New York Times customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is New York Times's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York Times agent. This phone number is New York Times's best phone number because 7,344 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-698-4637 include Delivery issue, Cancel service, I'm moving and other customer service issues. Rather than trying to call New York Times first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, New York Times has 1 phone number. It's not always clear what is the best way to talk to New York Times representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for New York Times. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York Times. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
