New York Times Customer Service

Phone Number & Contact Info

New York Times's Best Phone Number

Toll-free·Calls Customer Service·Most popular New York Times number

How do I talk to a live human at New York Times?

A:Press 0 at the first menu, then say "Representative."

Does New York Times offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this New York Times phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu, then say "Representative."
Here is how our research team describes the way the New York Times phone system greets you: Please enter your account number or the 10-digit phone number on your account.
Below are some clips we've found from New York Times's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling The New York Times. Your call may be monitored and recorded for quality assurance purposes.
To view our privacy policy and California privacy notices, please visit n y times dot com slash privacy.
Please enter your account number or the ten digit phone number on your account followed by the pound sign."
Excerpt from a call with New York Times
Tuesday, April 16, 2024 2:00 PM

They may ask your reason for calling (instead of a menu)

"If you do not have an account, please say no account. After this message, tell me how I can assist."
Excerpt from a call with New York Times
Friday, January 12, 2024 9:59 PM

They may ask you to say or enter information

"You can say things like, editorial feedback, You can also say, I need a list of options."
Excerpt from a call with New York Times
Friday, January 12, 2024 9:59 PM

What are the hours and when should I call?

New York Times operates the call center for this 800-698-4637 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Times phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Times staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York Times is Tuesday. The most busy day to call is Wednesday, which averages 150% more phone calls by comparison. Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call New York Times

In summation, the best day to call New York Times is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York Times staffs the call center well on Tuesday.

Calling this New York Times Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 29, 2024

Calling this phone number proved productive, as I was easily able to get in touch with a customer service representative. However, it's important to know that this number only works at certain times of the day.

You can call this number for service seven days a week between 7 a.m. and 3 p.m. and speak to an actual representative. Calling this number outside of these hours, however, is ineffective. The automated system does not connect to anything and only tells you when the hours of availability are.

After trying and failing to reach someone on my first attempt, I called back on another day and was quickly connected to a representative. I asked how much the cost would be if I wanted to subscribe to the New York Times, and I was told that the digital-only edition would cost $25 per month, while the print and digital edition would cost $40 per month.

I then asked if I could get the print edition of the Times anywhere, or if I needed to be in New York proper to get the printed edition. He told me that some cities outside of New York could receive the Times, but he'd need my address to check. I provided it, and he said that my location was not able to receive the printed edition, but I could subscribe to the digital. I thanked him for the information and he wished me a pleasant day.

Overall, I thought this was an easy call that got me all of the information I needed. I didn't have to deal with a hard sell or a long wait time; I simply got my questions answered in a professional and friendly manner. When we ended the call, I felt like all of my questions had been completely answered. Based on this interaction, I would absolutely use this number if I needed to call for help from the Times.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call New York Times

If you have time to do a bit of reading before you call New York Times, we recommend you read over some of our problem-specific articles.

How Do I Place a Vacation Hold on My New York Times Account?

This article describes how to place a vacation hold on your New York Times paper delivery. A set of instructions for placing the hold are given. Special instructions for people living outside of the New York Metro area are provided. Further options for keeping your digital access and donating to the Sponsor a Student program are also given.

Can I share my New York Times subscription with others?

No, sharing a New York Times subscription with others is not allowed. Each subscription is intended for individual use and cannot be shared with multiple people. The New York Times offers different subscription options to cater to various needs, including digital-only and print subscriptions. These subscriptions are designed for individual readers and cannot be shared or accessed by others. Sharing a subscription violates the terms and conditions set by the New York Times and could result in the termination of the subscription. To ensure full access and support quality journalism, it is recommended that each person interested in the New York Times obtains their own subscription.

How Do I Change My Delivery Address on My New York Times Subscription?

The NYT is the 3rd most commonly circulated newspaper in the United States. Daily and Sunday editions of the NYT are printed in 27 locations across the country. Home delivery subscribers receive printed editions of the newspaper and have unlimited access to online content at the New York Times website. You can change or update your home delivery address through your account at the New York Times website.

Top New York Times customer service problems

Click the link above to get answers to just about any New York Times customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to New York Times, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking internship opportunities: "I'm interested in writing stories on Ghanaian culture and politics, wondering if New York Times would be interested in recruiting me as an intern."
- From a call lasting 6m 30s , Apr 16, 2024 2:00 PM
Cancel delivery request: "I would like to cancel my delivery for a couple of days."
- From a call lasting 4m 43s , Mar 27, 2024 7:32 PM
Assistance with online access: "I can't get into the spelling bee or connections, and I'm home, and I'm housebound, and I feel insulted by The New York Times."
- From a call lasting 6m 48s , Mar 6, 2024 2:45 PM
Technical issue with crossword: "I've been emailing them, but I have not been able to get really much of a response."
- From a call lasting 24m 3s , Mar 5, 2024 4:25 PM
Concern for safety: "I have information about a girl in danger from a nearby pedophile and I need help."
- From a call lasting 22m 8s , Jan 12, 2024 10:13 PM

More New York Times Customer Service Contacts

There are of course other ways to contact New York Times customer service besides the phone. Below we list the best ones, by medium.

New York Times Customer Service Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, New York Times provides this option.

New York Times Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- New York Times customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is New York Times's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York Times agent. This phone number is New York Times's best phone number because 7,344 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-698-4637 include Delivery issue, Cancel service, I'm moving and other customer service issues. Rather than trying to call New York Times first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, New York Times has 1 phone number. It's not always clear what is the best way to talk to New York Times representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for New York Times. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York Times. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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