How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this New York Times phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then say "Representative."
Here is how our research team describes the way the New York Times phone system greets you: Please enter your account number or the 10-digit phone number on your account.
Below are some clips we've found from New York Times's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling The New York Times.
Your call may be monitored and recorded for quality assurance purposes.
To view our privacy policy and California privacy notices, please visit n y times dot com slash privacy.
Please enter your account number or the ten digit phone number on your account followed by pound sign."
Excerpt from a call with New York Times
Friday, April 5, 2024 8:56 PM
They may ask your reason for calling (instead of a menu)
"If you do not have an account, please say no account.
After this message, tell me how I can assist."
Excerpt from a call with New York Times
Friday, January 12, 2024 9:59 PM
They may ask you to say or enter information
"You can say things like, editorial feedback, You can also say, I need a list of options."
Excerpt from a call with New York Times
Friday, January 12, 2024 9:59 PM
What are the hours and when should I call?
New York Times operates the call center for this 800-698-4637 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Times phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Times staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New York Times is Tuesday.The most busy day to call is Wednesday, which averages 350% more phone calls by comparison.Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call New York Times is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this New York Times number, but it is also the day with the shortest hold times.
Why call this New York Times number?
Below is a sample of recent calls to New York Times, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking internship opportunities: "I'm interested in writing stories on Ghanaian culture and politics, wondering if New York Times would be interested in recruiting me as an intern."
- From a call lasting 6m 30s , Apr 16, 2024 2:00 PM
Cancel delivery request: "I would like to cancel my delivery for a couple of days."
- From a call lasting 4m 43s , Mar 27, 2024 7:32 PM
Assistance with online access: "I can't get into the spelling bee or connections, and I'm home, and I'm housebound, and I feel insulted by The New York Times."
- From a call lasting 6m 48s , Mar 6, 2024 2:45 PM
Technical issue with crossword: "I've been emailing them, but I have not been able to get really much of a response."
- From a call lasting 24m 3s , Mar 5, 2024 4:25 PM
Concern for safety: "I have information about a girl in danger from a nearby pedophile and I need help."
- From a call lasting 22m 8s , Jan 12, 2024 10:13 PM
More Ways to Contact New York Times Customer Service
There are of course other ways to contact New York Times customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, New York Times provides this option.
As a last, sometimes only, resort- New York Times customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is New York Times's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York Times agent. This phone number is New York Times's best phone number because 7,344 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-698-4637 include Delivery issue, Cancel service, I'm moving and other customer service issues. Rather than trying to call New York Times first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, New York Times has 1 phone number. It's not always clear what is the best way to talk to New York Times representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for New York Times. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York Times. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.