Navient Phone Number

Calling Navient customer service faster by GetHuman

888-272-5543
Customer service
Current Wait: 17 mins (13m avg)
Hours: Mon-Thu 8am-9pm, Fri 8am-8pm EST; best time to call: 8:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Renegotiate RepaymentsPayment ArrangementRequest Tax FormAccount AccessOverchargeA different issue
Get to a live person fastest: Press 0#

Reasons customers like you called recently

My name is Nelson media I'm I had my loan in forbearance and I don't know who has it
18h ago
Trying to find out who has my loan
19h ago
I pay **.** per month on my student loan as I am on SSDI. Someone took out ***.** out o...
2d ago
I dont speak english. I need help in spanish. Thaks. Necesito un deferment o moratoria...
2d ago
Necesito una moratoria o deferment ya que por la pandemia no estoy trabajando desde el...
3d ago
Necesito que me hagan una moratoria de pagos o deferment. Es que estoy sin trabajo por...
3d ago
I have not received a paper statement since last July. I am unable to print statements...
3d ago
I'm calling about my student loans, and the loan forgiveness programs.
7d ago
temporary deferment of payment due to Covid **. What do I need to do?
7d ago
Want to discuss refinancing options, and Disaster forbearance to defer interest payment...
10d ago
My paycheck was cut **%. What can I do with my student loan payments
10d ago
I send my repayment plan form in march *...speack spanish
10d ago
Need to refinance loan, and need more information about that process--additionally, wou...
11d ago
I want to stop payments on my student loan.
11d ago
I was told we need to call to stop our student loan payments during the covid-** outbre...
11d ago
See more recent reasons for callingHelp me with my issue

Customer Number 888-272-5543 - by the Numbers

Phone number to dial
888-272-5543
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Member Services
Call center hours
Mon-Thu 8am-9pm, Fri 8am-8pm EST
Best time to dial
8:45pm
Navigate phone maze to a human
Press 0#
Average wait
13
Current wait
17
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web or facebook
Quality of communication
85%
Quality of help
74%
Customer votes
4,929
Information last updated
Tue Mar 31 2020 10:00:00 GMT+0000 (UTC)

Navient's Best Toll-Free/800 Customer Phone Number

This is Navient's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Navient agent. This phone number is Navient's Best Phone Number because 44,220 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-272-5543 include Renegotiate Repayments, Payment Arrangement, Request Tax Form, Account Access, Overcharge and other customer service issues. The Navient call center that you call into has employees from Indiana, Ohio, Delaware and is open Mon-Thu 8am-9pm, Fri 8am-8pm EST according to customers. In total, Navient has 7 phone numbers. It's not always clear what is the best way to talk to Navient representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Navient - by phone or otherwise

While 888-272-5543 is Navient's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Navient customers, is by calling their 877-770-4157 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-770-4157 for Customer Service. If you think this information is inaccurate or know of other ways to contact Navient please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Navient.

What is GetHuman's Relationship to Navient?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Navient. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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