Navient Phone Number

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888-272-5543
Customer service
Current Wait: 20 mins (15m avg)
Hours: Mon-Thu 8am-9pm, Fri 8am-8pm EST; best time to call: 8:45pm
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Reasons customers like you called recently

Wondering why we had different amount deducted this month
I need to discuss school loan tuition gorgiveness
I need to discuss my co-signer release application to see how I can pay the full princi...
Need forbearance applied
Need to update for IBR
Looking to see if you'll have my information Phillip Hart, ****camellia Dr Decatur ga...
Need to talk to Navient student loans customer service, regarding the types of loans I...
I would like to consolidate my loans to take advantage of the Income-Driven Repayment a...
Need to speak with Navient about my loan
I've been on hold for a very, very long time and called Navient multiple times today.
Change auto payment info
Late payment on credit report on account that's been closed for * years
We are trying to update the debit card that is being used for the program we set up bec...
Discharge help for student loan
Refund of my student loans paid off during covid ** payment freeze
See more recent reasons for calling

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Customer Number 888-272-5543 - by the Numbers

Phone number to dial888-272-5543
Call-back availableYES
Call picked up by a real personYES
Department you're callingMember Services
Call center hoursMon-Thu 8am-9pm, Fri 8am-8pm EST
Best time to dial8:45pm
Navigate phone maze to a humanPress 0#
Average wait
Current wait20
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook
Quality of communication54%
Quality of help83%
Customer votes4,898
Information last updatedTue Nov 29 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Navient's Best Toll-Free/800 Customer Phone Number

This is Navient's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Navient agent. This phone number is Navient's Best Phone Number because 44,220 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-272-5543 include Renegotiate Repayments, Payment Arrangement, Request Tax Form, Account Access, Overcharge and other customer service issues. The Navient call center that you call into has employees from Indiana, Ohio, Delaware and is open Mon-Thu 8am-9pm, Fri 8am-8pm EST according to customers. In total, Navient has 7 phone numbers. It's not always clear what is the best way to talk to Navient representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Navient - by phone or otherwise

While 888-272-5543 is Navient's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Navient customers, is by calling their 877-770-4157 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-770-4157 for Customer Service. If you think this information is inaccurate or know of other ways to contact Navient please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Navient.

What is GetHuman's Relationship to Navient?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Navient. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Navient Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Navient contacts
Navient Phone NumberBEST
Navient Help Desk
Navient on FB/Messenger
General customer information

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