Navient Phone Number

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888-272-5543
Customer service
Current Wait: 19 mins (16m avg)
Hours: Mon-Thu 8am-9pm, Fri 8am-8pm EST; best time to call: 8:45pm
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Reasons customers like you called recently

I want to know if I need to provide income verification for income based repayment
Income verification required
Trying to figure out how exactly my deferment program works
Wanted to know if my idr was received
I am ** and live on social security and work three or four months a year. Cannot do p...
I would like to know about work from home job opportunities
Filling out my IDR and my spouses in income has changed. What do I need to print?
My October navient payment was returned due to wrong address and I cannot log in to my...
i want to pay on principle only
Looking to find out when my refinance repayment will start.
I had a forbearance issued to me or whatever they let me have a for Barents but I’d lik...
Lockout of my account
Need my student loan account number
Get update on student loan information, covid ** status and details and set up student...
I am unable to log into my account to make a payment.
See more recent reasons for calling

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Customer Number 888-272-5543 - by the Numbers

Phone number to dial888-272-5543
Call-back availableYES
Call picked up by a real personYES
Department you're callingMember Services
Call center hoursMon-Thu 8am-9pm, Fri 8am-8pm EST
Best time to dial8:45pm
Navigate phone maze to a humanPress 0#
Average wait
Current wait19
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook
Quality of communication55%
Quality of help84%
Customer votes4,899
Information last updatedTue Nov 30 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Navient's Best Toll-Free/800 Customer Phone Number

This is Navient's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Navient agent. This phone number is Navient's Best Phone Number because 44,220 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-272-5543 include Request Tax Form, Payment Arrangement, Account Access, Renegotiate Repayments, Overcharge and other customer service issues. The Navient call center that you call into has employees from Indiana, Ohio, Delaware and is open Mon-Thu 8am-9pm, Fri 8am-8pm EST according to customers. In total, Navient has 7 phone numbers. It's not always clear what is the best way to talk to Navient representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Navient - by phone or otherwise

While 888-272-5543 is Navient's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Navient customers, is by calling their 877-770-4157 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-770-4157 for Customer Service. If you think this information is inaccurate or know of other ways to contact Navient please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Navient.

What is GetHuman's Relationship to Navient?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Navient. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Navient Contact Info

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