Navient Phone Number

Call Navient customer service faster with GetHuman

  • Calls Navient's Customer Service department
  • The average hold time is 10m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Request Tax Form, Payment Arrangement, Account Access, Renegotiate Repayments, and Overcharge.
  • Reach a live Navient agent: Enter your social security number, or just hold for a representative. This is the number for private loans only.
  • What you hear when you call: Please enter your 9-digit social security number or hold for the next available representative.

Calling Navient Customer Care at 877-770-4157

When you call Navient's Customer Service phone number with a customer problem, you're greeted by an automated message system that immediately asks you to enter your nine-digit social security number or wait for the next available representative. I found this rather surprising, as most automated message systems have various options for callers to select to triage and siphon concerns. In fact, most message systems seem to make reaching a representative intentionally difficult, so this was a somewhat welcome surprise. As I didn't feel comfortable entering my social security number, I waited for the next available representative.

Since I didn't enter my social, the system automatically routed me to the waiting room to speak to someone. I heard the familiar recording of, "This call may be monitored or recorded for quality assurance and training purposes," before a short blip of elevator-esque music, and then complete silence.

Usually, while on hold, at least in terms of other companies I've called, there's a repeating cycle of music and a recording that says something along the lines of, "Your call is very important to us. Please stay on the line, and someone will be with you shortly." As mentioned, with Navient's Customer Service phone number, there was only complete silence.

I wasn't sure if I was actually on hold waiting for the next available representative or if there was some sort of error or glitch in the system. I stayed on hold, or what I think was on hold, for close to twenty minutes before ending the call.

I called back, and this time entered my social security number. After entering it, I was once again placed on hold after hearing the recording, "This call may be monitored or recorded for quality assurance and training purposes," that same short blip of elevator-esque music, and then complete silence.

So, ultimately, I wasn't able to get through to a representative for Navient. I'm not sure if there's some sort of issue that needs fixing on their end, or perhaps I should try calling at a different time. Either way, this attempt at reaching customer service was rather frustrating.

If your call to Navient's Customer Service is unsuccessful, as mine was, there are several steps you can consider taking. First, try calling again at a different time, as call volumes can vary throughout the day. Alternatively, explore other contact options such as email, online chat, or reaching out through Navient's website. If repeated attempts to contact customer service are unsuccessful, escalate the issue by contacting Navient's escalation department or filing a complaint through Navient's official channels.

If necessary, you may also seek assistance from a consumer advocacy organization or contact the Consumer Financial Protection Bureau (CFPB) for guidance and support in addressing unresolved issues with Navient's customer service.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

May payment to Navigent for Nov using automatic phone number but it is not receiving ca...
Need to schedule payment plan.
Checking on the payment status of my student loan. The Navient website *It states zero...
Need to fix extra interest charged on loans.
Necesito saber sobre una cuenta pendiente
My loan payments are supposed to be on a REPAYE plan but I was charged on auto-pay as i...
Made tow payments, I need one refunded
I need to discuss about my student loan payment not updating to the income driven payment
I need to change the email address so I can reset my password and log into my student l...

Navient Customer Phone Number 877-770-4157 - Stats

Phone number to dial877-770-4157
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait10 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook
Quality of communication71%
Quality of help72%
Customer votes4,548
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Navient's Best Toll-Free/800 Customer Phone Number

This is Navient's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Navient agent. This phone number is Navient's Best Phone Number because 44,220 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-770-4157 include Request Tax Form, Payment Arrangement, Account Access, Renegotiate Repayments, Overcharge and other customer service issues. The Navient call center that you call into has employees from Indiana, Ohio, Delaware and is open 24 hours, 7 days according to customers. In total, Navient has 4 phone numbers. It's not always clear what is the best way to talk to Navient representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Navient?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Navient. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Navient, including their website / help desk and through Facebook / Messenger. Visit our Navient Customer Service page for more information.
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