Navient Phone Number

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888-272-5543
Customer service
Current Wait: 10 mins (9m avg)
Hours: Mon-Thu 8am-9pm, Fri 8am-8pm EST; best time to call: 8:45pm
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Reasons customers like you called recently

I want to find out about deferment options
I cannot log into my Navient account user name Brueggemeier****
I re applied for my income based repayment plan a few months ago and it never renewed
I need to talk to someone about a deferment.
I have begun full time work at a state university, and I need help enrolling in the pub...
I need help enrolling in the public service loan forgiveness program.
Object: repayment Parent Plus loans*SSN: ***-**-*****We have had a change in our financ...
Need outstanding balance on student loans.
Can’t log into my account telling me can’t find my information after putting in my info...
Discuss credit reporting
Need to adjust my deduction date. I need to change it from the **th of the month to the...
I have sent in the forms three times to receive recertification . I still keep receivin...
I need a payment interest statement for the year ****.
I need a extension on my paperwork for my income driven payment plan I haven’t sent my...
Why is my automatic payment still be collected during the student loan freeze **Am I st...
See more recent reasons for calling

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Customer Number 888-272-5543 - by the Numbers

Phone number to dial888-272-5543
Call-back availableYES
Call picked up by a real personYES
Department you're callingMember Services
Call center hoursMon-Thu 8am-9pm, Fri 8am-8pm EST
Best time to dial8:45pm
Navigate phone maze to a humanPress 0#
Average wait
Current wait10
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook
Quality of communication81%
Quality of help70%
Customer votes4,925
Information last updatedTue Jul 27 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Navient's Best Toll-Free/800 Customer Phone Number

This is Navient's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Navient agent. This phone number is Navient's Best Phone Number because 44,220 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-272-5543 include Renegotiate Repayments, Payment Arrangement, Request Tax Form, Account Access, Overcharge and other customer service issues. The Navient call center that you call into has employees from Indiana, Ohio, Delaware and is open Mon-Thu 8am-9pm, Fri 8am-8pm EST according to customers. In total, Navient has 7 phone numbers. It's not always clear what is the best way to talk to Navient representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Navient - by phone or otherwise

While 888-272-5543 is Navient's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Navient customers, is by calling their 877-770-4157 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-770-4157 for Customer Service. If you think this information is inaccurate or know of other ways to contact Navient please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Navient.

What is GetHuman's Relationship to Navient?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Navient. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Navient Contact Info

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