Navient Phone Number

Calling Navient customer service faster by GetHuman

888-272-5543
Customer service
Current Wait: 19 mins (14m avg)
Hours: Mon-Thu 8am-9pm, Fri 8am-8pm EST; best time to call: 8:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Request Tax FormPayment ArrangementAccount AccessRenegotiate RepaymentsOverchargeA different issue
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Reasons customers like you called recently

I'm calling about my student loans, and the loan forgiveness programs.
2d ago
temporary deferment of payment due to Covid **. What do I need to do?
2d ago
Want to discuss refinancing options, and Disaster forbearance to defer interest payment...
5d ago
My paycheck was cut **%. What can I do with my student loan payments
5d ago
I send my repayment plan form in march *...speack spanish
5d ago
Need to refinance loan, and need more information about that process--additionally, wou...
6d ago
I want to stop payments on my student loan.
6d ago
I was told we need to call to stop our student loan payments during the covid-** outbre...
6d ago
I want to have a temporary forbearance on my private loans. I am unable to get through...
8d ago
Suspending payment for ** days
8d ago
I need to mail my recertification forms, I need the address to send my documents.
10d ago
Are you guys skipping interest or payments on student loans due to the covid-**
10d ago
I need my **** tax information for ****
10d ago
you sent me a statement my loan was paid in full, then sent me a bill, which is it
11d ago
I need a lower interest
13d ago
See more recent reasons for callingHelp me with my issue

Customer Number 888-272-5543 - by the Numbers

Phone number to dial
888-272-5543
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Member Services
Call center hours
Mon-Thu 8am-9pm, Fri 8am-8pm EST
Best time to dial
8:45pm
Navigate phone maze to a human
Press 0#
Average wait
14
Current wait
19
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web or facebook
Quality of communication
86%
Quality of help
75%
Customer votes
4,931
Information last updated
Thu Mar 26 2020 10:00:00 GMT+0000 (UTC)

Navient's Best Toll-Free/800 Customer Phone Number

This is Navient's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Navient agent. This phone number is Navient's Best Phone Number because 44,220 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-272-5543 include Request Tax Form, Payment Arrangement, Account Access, Renegotiate Repayments, Overcharge and other customer service issues. The Navient call center that you call into has employees from Indiana, Ohio, Delaware and is open Mon-Thu 8am-9pm, Fri 8am-8pm EST according to customers. In total, Navient has 7 phone numbers. It's not always clear what is the best way to talk to Navient representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Navient - by phone or otherwise

While 888-272-5543 is Navient's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Navient customers, is by calling their 877-770-4157 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-770-4157 for Customer Service. If you think this information is inaccurate or know of other ways to contact Navient please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Navient.

What is GetHuman's Relationship to Navient?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Navient. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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