Navient IFAP Direct Loans Phone Number

800-848-0979
Hold time now: 23 mins (avg 10)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 1 for English, then enter ssn, dob, zip, 0 for human
This is not the most popular Navient phone number (it's ranked #5). Most customers call 888-272-5543 for support: Click here for best option

Other customers got on the phone recently because:

I'm locked out of my account and I need to have my tax form **** emailed to me
Can't login to account and don't know my account number.
Please call ***-***-****. We don't use this cell phone for calls.
Stop calling our home phone at ***-***-****. Call are disturbing, you call constantly...
Please stop calling our home phone (***)***-****. We are living on social security, we...
Stop calling our home number (***)***-**** - we're on social security and paying what w...
Can not login in to my Navient account.
I will need to update my information find out how I can bring my account current or put...
Need information on my school loan
I need the interest that was paid on my loan in ****
I received a message stating my loan payment is due. I can not afford to pay the amount...
i was getting help from customer service rep and was on hold a very long time. customer...
Want missed payments forgiven had on time payments for a year.
My federal loan automatic payments have not cleared my account

Help me with my issue

Navient IFAP Direct Loans Phone Number 800-848-0979 - Info & Statistics

Phone number to dial800-848-0979
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingIFAP Direct Loans
Call center hoursMon-Thu 8am-9pm, Fri 8am-8pm EST
Best time to dial10:15am
Navigate phone maze to a humanPress 1 for English, then enter ssn, dob, zip, 0 for human
Average wait10
Current wait23
Rank (among phone numbers)5
Rank (overall)6
Alternate methodsphone or web or facebook
Quality of communication52%
Quality of help59%
Customer votes7,488
Best phone number888-272-5543
Information last updatedWed May 25 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Navient's 800-848-0979 IFAP Direct Loans Number

This Navient phone number is ranked #5 out of 7 because 44,220 Navient customers tried our tools and information and gave us feedback after they called. The reason customers call 800-848-0979 is to reach the Navient IFAP Direct Loans department for problems like Request Tax Form, Payment Arrangement, Account Access, Renegotiate Repayments, Overcharge. As far as we can tell, Navient has call center locations in Indiana or Ohio or Delaware and you can call during their open hours Mon-Thu 8am-9pm, Fri 8am-8pm EST. Navient has 7 phone numbers and 9 different ways to get customer help. We've compiled information about 800-848-0979 and ways to call or contact Navient with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Navient

Calling Navient at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Navient IFAP Direct Loans can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Navient's IFAP Direct Loans department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Navient in General

While 800-848-0979 is Navient's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-272-5543 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Navient help by calling them, is that other customers give their customer support at this number a 52% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!