A:Press 1 for English, then enter ssn, dob, zip, 0 for human
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Navient IFAP Direct Loans?
A:The average hold time is 13 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #3 most popular Navient phone number out of 4. Click above to go back to the main customer service number and other contact information, including Navient email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Enter your social security number, or just hold for a representative. This is the number for private loans only. · Please enter your 9-digit social security number or hold for the next available representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Navient phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then enter ssn, dob, zip, 0 for human
Here is how our research team describes the way the Navient phone system greets you: Higher education loan center - For federal student loans, press 1. For student loans from a bank, credit union, or any local lending institution, press 2. For questions about how your student loan reflects on your credit account, press 3.
What are the hours and when should I call?
Navient operates the call center for this 800-848-0979 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 7,370 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Navient phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Navient staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Navient is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 7,370 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Navient is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Navient staffs the call center well on Thursday.