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Navient Customer FAQ

Top Answers & How-to Guides

What is Navient's Phone Number?

The question we are asked most often is about how to talk to Navient customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Password or Recover My Locked Navient Account?

Navient allows you to reset your password if you forgot it. If your account is locked, you may contact the customer service agents...

How long does it take to process a loan modification request with Navient?

The time required to process a loan modification request with Navient may vary based on several factors. Generally, Navient strives...
Ask any question you have about Navient customer service, get an answer now.
Contact Navient customer service

Military Benefits

Are There Navient Benefits for Military Members?

Navient is an excellent option for military members looking for student loan assistance. The company offers several benefits to help...
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Repayment Qualification

How Do I Qualify for a Repayment Plan with Navient?

If you have Navient student loans then there are a number of different payment plans you could qualify for. Any federal Navient loans...
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Autopay Enrollment

How Do I Enroll in Autopay with Navient?

This article describes how to set up automatic payments for student loans with Navient. Instructions are given for the autopay set...
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Account Access

How Do I Reset My Password or Recover My Locked Navient Account?

Navient allows you to reset your password if you forgot it. If your account is locked, you may contact the customer service agents...
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Interest Rate

What is the interest rate on Navient loans?

The interest rate on Navient loans varies depending on the specific loan program and the borrower's creditworthiness. For federal student...
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Loan Deferral

Can I defer my Navient loan payments?

Yes, you may defer your Navient loan payments in certain situations. Navient offers deferment options for borrowers facing financial...
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Loan Types

What is the difference between a federal and private student loan?

A federal student loan is issued by the Department of Education and is funded and regulated by the federal government. These loans...
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Loan Consolidation

Can I consolidate my Navient loans?

Yes, you have the option to consolidate your Navient loans. Loan consolidation allows you to combine multiple loans into a single one,...
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Grace Period

What is the grace period for Navient loans?

The grace period for Navient loans is typically 6 months, starting from the date the borrower graduates, leaves school, or drops below...
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Loan Term

What is the maximum loan term for Navient loans?

The maximum loan term for Navient loans depends on the type of loan. For Federal Direct Loans, the standard repayment term is 10 years,...
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Extra Payments

Can I make extra payments towards my Navient loan?

Yes, you have the option to make extra payments towards your Navient loan. Making extra payments can help you pay off your loan faster...
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Modification Time

How long does it take to process a loan modification request with Navient?

The time required to process a loan modification request with Navient may vary based on several factors. Generally, Navient strives...
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Help me with my Navient customer service issue

Ask any question you have about Navient customer service. We will do our best to get you answers right away.
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