Navient Customer Service

Answers to Common Problems

Use Navient's Phone Number

Navient's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Navient.

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Navient.
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Click below to show 5 more questions, answers, and complete guides to common Navient customer support problems.

Recent reasons customers contacted Navient:

Speak to a representative
Trying to check on last private payment
Can't login to account and don't know my account number.
Is pay to delete a late payment available to delete a late payment from the year...
I need a statement for my loans with a payoff balance.
I’m Locked out of my account and the Temporary passwords not working !!
Im getting messages stating that my forgiveness program is missing information. I need...
How long does it take to get a disability discharge if a student is eligible?
Filling out my IDR and my spouses in income has changed. What do I need to print?
Checking on loan repayment status
In **** I got first student loan. Entered military and stayed till ****. From **** till...

Help me with my issue

Does GetHuman work with Navient?

GetHuman does not work with Navient's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Navient at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Navient's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Navient at a Glance

Navient has no chat option
Navient has no customer email
Navient has 1 help forum
Navient has no twitter handle
Navient has 1 facebook page
Navient Phone Number and Contact Information

Answered on this page:

Can I make extra payments towards my Navient loan?
How Do I Enroll in Autopay with Navient?
What is the maximum loan term for Navient loans?
Can I defer my Navient loan payments?
Solutions to common issues

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