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Sallie Mae Customer FAQ

Top Answers & How-to Guides

What is Sallie Mae's Phone Number?

The question we are asked most often is about how to talk to Sallie Mae customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or benefits for automatic payments on Sallie Mae student loans?

Yes, Sallie Mae does offer discounts and benefits for borrowers who enroll in automatic payments for their student loans. By setting...
Ask any question you have about Sallie Mae customer service, get an answer now.

Recent Sallie Mae Customer Questions

Am trying to apply for graduate loan as an international student but I don't have a US permanent address, how do I go about that?

International students can apply for a Sallie Mae graduate student loan, but they must have a creditworthy cosigner who is a U.S. citizen or permanent resident. The cosigner would also need to provide a U.S. address. If you meet these requirements, you can proceed with your application. It's important for you and your cosigner to understand that the cosigner is equally responsible for repayment of the loan. The loan application can be completed online and once approved, the loan funds will be disbursed directly to your school.
Asked Apr 18, 2024 1:07 PM

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Consolidation

How Do I Consolidate My Student Loans with Sallie Mae?

If you have a number of Sallie Mae student loans, you may want to consolidate them into one monthly payment to streamline the repayment...

Can I refinance my Sallie Mae student loans?

Yes, Sallie Mae offers a refinancing option for student loans. Refinancing allows borrowers to combine multiple loans into one new...

Eligibility

What are the eligibility requirements for Sallie Mae student loans?

To be eligible for Sallie Mae student loans, you must be enrolled at least half-time in a degree-granting program at an eligible institution....

Can I apply for a Sallie Mae student loan if I am not a U.S. citizen?

Yes, non-U.S. citizens can apply for a Sallie Mae student loan as long as they have a creditworthy U.S. citizen or permanent resident...

Co-Signer

Do I need a co-signer to apply for a Sallie Mae student loan?

No, a co-signer is not always required to apply for a Sallie Mae student loan. Sallie Mae offers both co-signed and non-co-signed student...

Interest Rate

What is the interest rate on Sallie Mae student loans?

The interest rate on Sallie Mae student loans is variable and depends on multiple factors such as the type of loan, repayment term,...

Repayment Process

How does the repayment process work for Sallie Mae student loans?

The repayment process for Sallie Mae student loans is straightforward and flexible. After the grace period, which is usually six months...

Deferment

Can I defer my Sallie Mae student loan payments if I go back to school?

Yes, Sallie Mae allows you to defer your student loan payments if you choose to go back to school. Deferment allows you to temporarily...

Fees

Are there any fees associated with Sallie Mae student loans?

No, Sallie Mae student loans do not have any application or origination fees. However, it is important to note that there may be certain...

Prepayment

Can I prepay my Sallie Mae student loan without any penalties?

Yes, you can prepay your Sallie Mae student loan without incurring any penalties. There are no prepayment fees or charges associated...

Approval Time

How long does it take to get approved for a Sallie Mae student loan?

The approval process for a Sallie Mae student loan typically takes around 15 minutes. The online application allows for a quick and...

Struggling Payments

What are the options if I am struggling to make my Sallie Mae student loan payments?

If you are facing difficulties in repaying your Sallie Mae student loans, there are several options available to alleviate the financial...

Discounts

Are there any discounts or benefits for automatic payments on Sallie Mae student loans?

Yes, Sallie Mae does offer discounts and benefits for borrowers who enroll in automatic payments for their student loans. By setting...
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