California Disability Insurance (SDI) Customer FAQ

To update a change of name for California Disability Insurance (SDI), you will need to mail a written request along with documentation proving your name change, such as a marriage certificate, divorce decree, or court order, to the Employment Development Department (EDD).

If you have already submitted your certification form, processing typically takes up to 14 days. If it has been longer than this, you may need to check the status of your claim online through your SDI account or contact California Disability Insurance (SDI) for further assistance.

We're sorry to hear you're having trouble reaching California Disability Insurance (SDI). SDI can experience high call volumes and sometimes it may take time to get through via phone or receive a response to an online message. We recommend you continue trying to make contact at different hours of the day, as sometimes call volumes might be lower. Alternatively, many inquiries or issues could be resolved online through the SDI website. Please make sure to provide all the necessary details in your messages to facilitate quicker resolution. Thank you for your patience.

If your continued certification for benefits was over a month late past the due date, you might experience a delay or discontinuation in your payments. To resolve this issue, it is crucial to submit your continued claim form as soon as possible if you haven't already done so. Incompleteness or submission issues may necessitate additional verification which can result in delays. If you've already submitted your form and your payments have been interrupted, you may need to reopen your claim depending on the length of delay. It's important to note that specific claim situations can vary, therefore, actions might differ on a case-by-case basis.

After submitting the supplemental doctor's note for California Disability Insurance (SDI), the state typically reviews and processes these forms within 14 days. Once approved, your payment should be deposited into your account within a few business days. However, due to high demand or other factors, processing times may sometimes be longer. Please note that it's crucial to provide all the necessary information to avoid delays.