Rockauto Customer FAQ

Refund processing times can vary. If you haven't received your refund since the item was returned on 8/5/2026, it may need more time or may be held up for other reasons. Please check the specific refund policy for details on processing times. You can find the most up-to-date contact information right here on this page to inquire further about your specific refund status.

Rockauto offers a return policy that allows you to return parts within 30 days of the delivery date. The parts must be in new and unused condition, and you may be subject to a restocking fee. Certain items, such as electrical parts, may not be eligible for return if they have been installed. Please ensure you have your order information ready when initiating a return.

If UPS indicates they don't have your package, consider waiting a bit longer as they may update tracking information. If the package remains missing after a few more days, you could file a claim with UPS since they handle the delivery. Additionally, refer to Rockauto's policies on missing shipments for further guidance.

This situation can occur if the shipping label was created but the package hasn't been picked up by UPS yet. It may take some time for tracking information to update in their system. Check back later, and ensure you have the correct tracking number. If the issue persists, consult the most up-to-date contact information provided on this page for assistance.

If you're experiencing issues with your order not going through while being charged through Sezzle, it's possible that there could be a technical issue with the order processing. You might want to check your spam or junk email folder for any confirmation emails that may have been sent. Additionally, the items in your cart may remain due to the transaction not being completed. For the most accurate information and assistance regarding your order, please refer to the link on this page for the most up-to-date contact information.