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Rockauto Customer FAQ

Top Answers & How-to Guides

What is Rockauto's Phone Number?

The question we are asked most often is about how to talk to Rockauto customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Rockauto Account Access?

The most common reason for lack of RockAuto account access is forgetting the account password. You can reset your RockAuto account...

Can I request a part that is out of stock on Rockauto's website?

No, you cannot request a part that is out of stock on Rockauto's website. Rockauto only sells parts that are currently in stock and...
Ask any question you have about Rockauto customer service, get an answer now.

Recent Rockauto Customer Questions

I need to order a whole front end for a 2006 Acura TSX

To order parts for the front end of a 2006 Acura TSX, visit RockAuto's website and use the part search feature. Enter your vehicle's year, make, and model to browse available components such as control arms, tie rods, struts, and more.
Asked Jul 5, 2024 3:15 PM

Hi, I chose the most expensive shipping option in order to get my part ASAP. When I received my shipping order, it shows the part arriving a day later? Please explain and will I be compensated for this delay? Thank you.

Shipping times can vary based on factors such as carrier delays and weather conditions. If the part arrives later than the guaranteed date, Rockauto generally offers a review of the shipping charges for possible compensation. Please check the terms and conditions related to shipping delays on Rockauto's website.
Asked Jun 30, 2024 8:34 PM

Does RockAuto sell motorcycle parts for Harley-Davidson

No, RockAuto primarily sells automotive parts for cars and trucks, but they do not typically offer parts for motorcycles, including Harley-Davidson.
Asked Jun 28, 2024 1:44 PM

HOW DO I START A LIVE CHAT WITH ROCK AUTO CUSTOMER SERVICE

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 26, 2024 10:18 PM

HOW DO I START A LIVE CHAT WITH ROCK AUTO ?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 26, 2024 10:16 PM

Help me with my Rockauto customer service issue

Returns and Orders

How Do I Get a Refund and Return or Cancel My Order from Rockauto?

This article discusses what to do if you have placed an order for the wrong part or parts from Rockauto. Instructions are given for...

How Do I Return an Order with Rockauto?

RockAuto has a return policy that allows you to return car parts by following a few simple steps with these helpful tips.

How Do I Exchange a Part with Rockauto?

For all the great merchandise and services that RockAuto offers, their return policy is not that great. Many customers have had issues...

Can I change or cancel my order after it has been placed?

Yes, customers can change or cancel their order after it has been placed on Rockauto. However, this can only be done if the order has...

What is Rockauto's return policy for damaged or defective parts?

Rockauto has a hassle-free return policy for damaged or defective parts. If you receive a part that is damaged or does not function...

Customer Support

How Do I Get Help Finding a Part for My Vehicle from Rockauto?

There are several ways you can find a part for your vehicle on RockAuto with these helpful tips.:

How Do I Get Help with an Existing Order from Rockauto?

Do you need help with your existing RockAuto orders? It is easy to get help with these helpful tips.

Can I track my order on Rockauto's website?

Yes, you can track your order on Rockauto's website. Once your order has shipped, they will provide you with a tracking number. You...

How long will it take for my order to arrive?

Orders from Rockauto typically arrive within 1-5 business days. The exact delivery time may vary depending on the shipping address...

Can I request a part that is out of stock on Rockauto's website?

No, you cannot request a part that is out of stock on Rockauto's website. Rockauto only sells parts that are currently in stock and...

Account Management

How Do I Recover My Rockauto Account Access?

The most common reason for lack of RockAuto account access is forgetting the account password. You can reset your RockAuto account...

Shipping

What is Rockauto's shipping policy?

Rockauto's shipping policy ensures prompt delivery and efficient handling of automotive parts. They collaborate with numerous shipping...

Does Rockauto offer international shipping?

Yes, Rockauto offers international shipping. They understand that car enthusiasts exist worldwide and strive to provide their products...

Payment

What payment methods does Rockauto accept?

RockAuto accepts various payment methods to provide convenience for customers. They accept major credit cards, including Visa, MasterCard,...

Product Quality

Are Rockauto parts new or used?

Rockauto offers both new and remanufactured parts. They strive to provide customers with a wide range of options to meet their specific...

Does Rockauto offer any warranties on their parts?

Yes, Rockauto offers warranties on many of their parts. The length and coverage of the warranty may vary depending on the product and...
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