Rockauto Customer FAQ

If you notice a charge for a purchase you did not make, it's important to check your account for any unauthorized transactions. We recommend checking with your bank or credit card provider to dispute the charge and seek further assistance. Additionally, there is a link to the most up-to-date contact information right here on this page to help with your concerns.

If your card was charged for an order you did not place, we recommend checking your account for any recent order activity. Ensure that the charge corresponds to your account. If it appears to be an error or a fraudulent charge, there is a link to the most up-to-date contact information right here on this page for you to address the issue directly.

Using a different ECM, like the F1TF-12A650-AUA, can cause compatibility issues, particularly related to calibration codes and system parameters. The new ECM may not match the specific requirements of your vehicle, which could lead to performance problems or error codes. Fixing these issues typically involves reprogramming or finding a compatible ECM that matches the original specifications. It’s advisable to research compatibility carefully and consult any available resources that address ECM replacements for your specific model.

To complete your order, you typically need to proceed through the checkout process after adding items to your cart. Look for a checkout button on the shopping cart page. Once you click it, you should be prompted to enter your shipping address and payment information. If you don't see the section for payment details, ensure you are following all the steps accurately. If issues persist, there is likely a link to the most up-to-date contact information right here on this page that can assist you further.

We understand your concern regarding the delayed shipment despite paying for faster shipping. Shipping times can sometimes be affected by various factors, including carrier delays. Please check your tracking information for updates on the status of your order, as it can provide insight into its current location and estimated delivery date.