Rockauto Customer FAQ

If UPS indicates they don't have your package, consider waiting a bit longer as they may update tracking information. If the package remains missing after a few more days, you could file a claim with UPS since they handle the delivery. Additionally, refer to Rockauto's policies on missing shipments for further guidance.

This situation can occur if the shipping label was created but the package hasn't been picked up by UPS yet. It may take some time for tracking information to update in their system. Check back later, and ensure you have the correct tracking number. If the issue persists, consult the most up-to-date contact information provided on this page for assistance.

If you're experiencing issues with your order not going through while being charged through Sezzle, it's possible that there could be a technical issue with the order processing. You might want to check your spam or junk email folder for any confirmation emails that may have been sent. Additionally, the items in your cart may remain due to the transaction not being completed. For the most accurate information and assistance regarding your order, please refer to the link on this page for the most up-to-date contact information.

If you notice a charge for a purchase you did not make, it's important to check your account for any unauthorized transactions. We recommend checking with your bank or credit card provider to dispute the charge and seek further assistance. Additionally, there is a link to the most up-to-date contact information right here on this page to help with your concerns.

If your card was charged for an order you did not place, we recommend checking your account for any recent order activity. Ensure that the charge corresponds to your account. If it appears to be an error or a fraudulent charge, there is a link to the most up-to-date contact information right here on this page for you to address the issue directly.