How Do I Exchange a Part with Rockauto?

Introduction

With its vast online catalogue, RockAuto is the go-to retailer when ordering auto parts. But what happens when the body part you order isn't the right one?

Unfortunately, RockAuto does not provide an exchange service. However, there is a process you can follow to return the unwanted part and place a new order for the correct one.

So, if you've placed an order and subsequently realized you ordered the wrong thing, follow this guide to exchange any auto part with RockAuto.

Go to the RockAuto website

To exchange a part with RockAuto, you first need to make a return request for the part you don't want.

Launch a new browser window, type www.rockauto.com into the address bar, and press Return.

Navigate to Order Status & Returns

Once the homepage opens, you need to navigate to the returns section. Click on Order Status & Returns located in the top-right corner.

Find your order number

To request a return, you need the number for the order containing the part you want to return. Find the order number at the top of your order confirmation or invoice.

If you don't know the order number, use the Order Look-Up function at the bottom of the Order Status & Returns page to find it. RockAuto will send a list of your last 10 orders via email. Simply enter your email address in the box and click Send Order List.

U.S. and Canadian customers can highlight the circle next to By Mobile Phone Number to receive the list via SMS. Select the country, enter the phone number, and choose the cell provider from the dropdown list. Once complete, hit Send Order List.

Enter your email address or phone number

Use the text box at the center of the Order Status & Returns page to enter either the email or phone number you used for your RockAuto order.

Enter the ordernumber and click Find Order

Enter the order number in the text box below Order Number, and click Find Order.

Locate the part/s to return and click Arrange a Return/Report a Problem

You will now see the order details. Below Shipped is a list of all the parts you received. Locate the one you want to return and click Arrange a Return/Report a Problem to the right of it.

Pick the reason for the return and follow the instructions

Use the dropdown lists to select the number of parts and give a reason for the return. Follow the instructions and provide more information about the return. You may also be asked to generate a shipping label.

Return the parts to the specified address

You must now prepare the parts and send them to the specified address. Note that the address may be different from where they were shipped. Parts must be in their original boxes and in the condition in which you received them.

Place a new order

To complete the exchange process with RockAuto, you must now place a new order for the part you want.

Conclusion

RockAuto does not provide an exchange service. However, if you order the wrong part, you can return it and then place a new order for the correct part. Follow the steps above, and you'll quickly be back to working on your auto project.

If you're struggling with any part of the process, contact RockAuto customer service for assistance.