How Do I Recover My Rockauto Account Access?
In a nutshell: It can feel frustrating when you're having problems accessing your RockAuto account, especially if you need to make a purchase. Acting promptly can allow you to get back into your account quickly. The following information can help you determine how to recover your RockAuto account.
Introduction
It can feel frustrating when you're having problems accessing your RockAuto account, especially if you need to make a purchase. Acting promptly can allow you to get back into your account quickly. The following information can help you determine how to recover your RockAuto account.
Go to the RockAuto Website
Visit the RockAuto website.
Find the "Help" Button
Look for the "Help" button on the RockAuto homepage. It's between "ROCKAUTO" and "Order Status & Returns" and is represented by a question mark icon.
Open the "Help" Menu
Click on "Help" to open the "Help" menu.
Find the Relevant Topic
Since you need help recovering your RockAuto account, look for the line that says "Help with Accounts." It should be the last option on the list below "Help with Existing Orders."
Open the Sub-Menu
Click on "Help with Accounts." Doing so will expand the sub-menu below "Help with Accounts."
Find the "How do I..." Section
Browse the sub-menu to find the "How do I..." section. It should be the section below "General."
Locate the Relevant Link
Browse the section to look for the "...reset my password if I've forgotten it?" link. It should be the third link in the section.
Go to the "...reset my password if I've forgotten it?" Section
Click on the "...reset my password if I've forgotten it?" link. Doing so will take you to a section of the same name.
Read the Section
Read the "...reset my password if I've forgotten it?" section. It provides information about how to reset your password for the RockAuto website.
Follow the Instructions
Follow the instructions in the "...reset my password if I've forgotten it?" section to reset your password. Part of the process is receiving an email in which you'll get a new password for your RockAuto account. Before starting the account recovery process, make sure that you have access to the email that you used to register for the RockAuto site.
If you haven't received the email or you're still having trouble accessing your RockAuto account, please continue reading.
Check for Additional Information
If you've followed the instructions in the "...reset my password if I've forgotten it?" section and you're unable to recover your RockAuto account, it's smart to seek additional assistance from RockAuto.
It's important to note that they don't offer customer service via phone, so you'll have to browse the RockAuto website for further details. Although the RockAuto website is easy to navigate, make sure to allocate enough time to peruse the website to get the necessary information to recover your account.
Conclusion
As long as you can access the email that you used for the RockAuto site, resetting your password shouldn't take long. Once you reset the password, you can go back to using the website as usual.
Further questions?
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