Nelnet Loans Customer Q & A

Answers to Common Problems

Use Nelnet Loans's Phone Number

Nelnet Loans's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Nelnet Loans.
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Click below to show 3 more questions, answers, and complete guides to common Nelnet Loans customer support problems.

Recent reasons customers contacted Nelnet Loans:

I need to speak to someone about making sure that ***% of my student loan payments go t...
I need ***% of my payment to go towards the principal balance, not the interest.
I need to talk to someone about ***% of my payment going to the principal balance, not...
I need to know when my loans are formally due to be paid back
Completed form for SAVE repayment plan and dashboard says status incomplete and that a...
Need to figure out my loans and why one is showing in a separate account
Tring to make payment and lower my monthly payment
I need to speak with someone about having ***% of my payment go towards the principal...
I have been receiving all my Nelnet mail at an address that is no longer valid, and did...
I can not access my account and need help to see my accounts
I have waited more then a hour for a Representative to talk about my loan. I sent a tex...
Account is past due and I need to set up derferment.
I applied for a request for disability. Because I can't make ant payments and you got t...
I need help changing my student loan repayment plan.

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Does GetHuman work with Nelnet Loans?

GetHuman does not work with Nelnet Loans's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Nelnet Loans at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Nelnet Loans's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

Can I consolidate my Nelnet Loans with other loans?
What types of loans does Nelnet offer?
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