Citibank Phone Number

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800-374-9700
Customer service
Current Wait: 17 mins (15m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
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Reasons customers like you called recently

Payment sent to wrong ach routing want to verify if routing is valid for citibank
trying to enroll to Samsung care to get a refund but the link provided got locked.
I would like to change my email address for citi bank credit card statement.
I was sent someone bank statement what do I do? The person has an account with Citibank...
Went to use my Account and it won’t let me *Says I need to apply *Curious as to why *Th...
Account closed??? I don’t*Remember doing that *Went to use it *And said no account *I n...
I opened an account and would like to know the status of whether you opened it?
Non ho ricevuto il pagamento delle pensi*ni del INPS nei mesi di maggio giugno e Luglio.
I opened an account at citi bank and deposited a check of **** and they blocked account...
My savings account is blocked and I would like to make a deposit via wire transfer.
That was supposed to say CityWalk, not CityWalk, sorry.**I need to verify this official...
I have an Official Check Issued by CityWalk N.A. One Penn's Way, New Castle, De...
I was charged $** this week and I made no.purchases
I would like to know when is the bonus going to be added for opening this checking acco...
I lost my Master Card from meijer I need a new card I have been trying for *wks and get...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Citibank's Phone-Based Customer Care

Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.

Why do People Call Citibank Customer Support?

People call Citibank customer support for a range of reasons, including:

  • Questions about opening accounts
  • Getting information about taking out a loan
  • Reporting fraud and identity theft
  • Applying for a credit card
  • Assistance with an existing credit card
  • Help and questions about investment, savings, checking and loan accounts
  • Informing Citibank about a move or travel

Best Tips for Calling Citibank Customer Support

Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.

When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.

How do People Feel About Their Calls to Citibank Customer Support?

Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.

Media Reports

A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.

What Kind of Issues Can Citibank Customer Service Resolve Over the Phone?

As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:

  • Checking and inquiring about bank balances
  • Expediting services, such as replacement credit and debit cards
  • Questions about loans
  • Closing or opening an account
  • Verifying and disputing purchases and charges
  • Account type changes and upgrades
  • Updating personal information
  • Noting credit and debit card accounts when you travel overseas

It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.

What Issues Can't Be Resolved by Calling Citibank?

There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.

There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.

What do I do if Dissatisfied with my Call to Citibank?

If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.

First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.

Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.

Next, try the following:

  • Call Citibank again. The next customer service representative that you speak to might be better trained or more experienced.
  • Try an alternate way of getting in touch with Citibank. Citibank offers a live chat option on its website, which provides you with a written record of your customer service chat, something that can be useful if you need to escalate your case. It is also possible to correspond with Citibank via postal mail.
  • Citibank is active on social media. Try getting the attention of a member of their social media team on Facebook or Twitter.
  • Visit a local Citibank branch. While this requires a bit more effort, it may be easier to explain your issue when face-to-face with a banker. This option also allows you to bring in documents that are relevant to your case without having to send them electronically or by fax.

Customer Number 800-374-9700 - by the Numbers

Phone number to dial800-374-9700
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanPress 0 at each prompt, ignoring messages or repeat "Representative"
Average wait
Current wait17
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, chat, twitter
Quality of communication56%
Quality of help59%
Customer votes7,889
Information last updatedFri Jul 30 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank's Best Toll-Free/800 Customer Phone Number

This is Citibank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citibank agent. This phone number is Citibank's Best Phone Number because 93,786 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-374-9700 include Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment and other customer service issues. The Citibank call center that you call into has employees from Texas, Missouri, Virginia, Kentucky and is open 24 hours, 7 days according to customers. In total, Citibank has 7 phone numbers. It's not always clear what is the best way to talk to Citibank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Citibank - by phone or otherwise

While 800-374-9700 is Citibank's best toll-free number, there are 10 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Citibank customers, is by calling their 800-274-6660 phone number for their Fraud Detection department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Citibank please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Citibank.

What is GetHuman's Relationship to Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Citibank Contact Info

All Citibank contacts
Citibank Phone NumberBEST
Citibank Live Chat
Citibank Help Desk
Citibank on Twitter
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