Citibank Customer Service Issues

Hello, I am Brian A. and I have some inquiries regarding your card. I've tried contacting various numbers but was unsuccessful in reaching a live person due to automated systems. Additionally, my emails bounced back, stating the address was not found. Could you kindly direct my concerns to the appropriate department or provide a functioning contact number or email address? Our average credit score among the three bureaus is [redacted]. We have a credit debt of around $8,[redacted] that we wish to transfer to a card with a $20,[redacted] limit. Can we proceed with this transfer? I've heard some companies begin charging interest from the original transfer date if the balance is not paid in time. Does your company follow this practice? May I know an estimated credit limit we could receive with your card? Do you have information on how much our credit score would be impacted with a hard inquiry? How can I speak with a live representative without an account number? Current phone numbers prompt me for this detail, which I do not possess. You can reach me at [redacted] between 11:00 a.m. and 5:30 p.m. Pacific time any day. Thank you in advance.

I was informed in July about funds deposited in my 401k account from when I worked at Lockheed Martin in [redacted]. The notification stated the funds would be considered abandoned if not claimed by October. I reached out to Citibank, filled out the necessary forms, and submitted them. After regular follow-ups, I was later asked for a copy of my social security card, which I promptly provided. Upon contacting the Retirement Planning department two weeks ago, I was informed that my refund request had been approved, and a check would be mailed out the next day. However, when I called today, I was told the refund was not approved, and the check was not sent. Despite my inquiries, no explanation was given for the denial of the refund. Where is my refund?

I applied for a Home Depot credit card. A few days ago, I got an email, presumably from Citi Bank, stating that my application was denied and asking me to contact the credit manager at Citibank # [redacted]. I have great credit and find it hard to believe I would be declined, so I'm concerned this might be a scam. Can you confirm if this is a legitimate number and provide guidance on speaking with a representative? It seems like reaching a live person could be challenging!

I'm a paraplegic man named Min Albert who uses a wheelchair. I recently opened two accounts at Citibank NA in Pembroke Pines, and was told by the agent that I would have access to all funds within 24 hours. However, when I tried to place a $50,[redacted] wire transfer, my account was restricted. Despite verifying my identity and attempting a $25,[redacted] transfer, my account was falsely flagged for suspicious activity. The ethical standards at Citibank seem questionable as they make internal decisions using outsourced fraud departments in the Philippines. Some agents were rude and unprofessional, providing confusing and deceptive information. After much frustration, I finally received my Citi token by mail. However, even after verifying myself repeatedly, my account was blocked once again. The lack of professionalism, communication, and handling of my accounts has been a nightmare. I urgently need access to my business account to continue my work.

I used to bank with Citi Bank until around [redacted] and had a checking account along with credit cards, but I no longer have any accounts with them since I have moved to a different state. However, I recently received a notification regarding my safe deposit box and I am looking to confirm if there is still a box in my name at the White Plains, New York branch located at [redacted] Mamaroneck Ave. The authorized signer on my safe deposit box, Gale S Friedland, received a letter requesting more information, addressed to me (Lisa Gussack), but delivered to Gale Friedland's address at 24 Morgan Pl., White Plains, NY. I am interested to know if the safe deposit box is still active and if I can obtain a replacement key, as I have removed Gale Friedland as an authorized signer.

Hello, my name is Rose Ann Coleman. I am looking to add my daughter, Annmarie Coleman Kamposek, as an authorized user on my account. Will we have the same account number? Will she receive a card with her name? Is there a way to do this without a phone call? I initially tried to create an online account but encountered an issue when asked to verify a cell phone number I no longer have. I'd like to add my current cell phone number to set up the account. How can I proceed with adding my daughter to my account?

Dear Sir or Madam, I recently encountered an issue where my checking account was blocked by Citibank after depositing $65,[redacted].90. Despite the check being verified by the issuer, the bank's fraudulent department took this action without a valid explanation. As a federal government employee, I depend on regular, direct deposits every two weeks into my account. This situation feels unjust and discriminatory on the part of Citibank. I am seeking a prompt resolution to this matter to prevent any further inconvenience. If not resolved satisfactorily, I may have to pursue legal action against Citibank for damages. Sincerely, D.S. S.S. A/C [redacted]

To Whom It May Concern, I recently encountered an issue with my Citibank account after depositing $65,[redacted].90, which was verified by the check issuer and Citibank's fraudulent department. My checking account was inexplicably blocked, causing serious inconvenience as a federal government employee reliant on regular direct deposits. I feel unjustly treated and discriminated against by Citibank, and I am seeking a prompt resolution to this matter to avoid legal action. Your immediate attention to this matter is appreciated. Sincerely, D.S. A/C: [redacted]

I would like to discuss a debit card transaction that occurred on October 24th for $73.03. I had a frustrating experience with an automated AI system yesterday. I am currently at home recovering from neck and back surgery and trying to manage my affairs. I would greatly appreciate speaking with a live representative from Citibank. Throughout the years as a loyal customer, I have always been able to reach a real person when needed. Thank you for your assistance. Kindly give me a call. - Brenda C. --- I want to discuss a debit card transaction that took place on October 24th for $73.03. I had a difficult time with an automated AI service yesterday. I am recovering at home from neck and back surgery, handling my responsibilities. I need to talk to an actual Citibank representative. Throughout my years as a customer, I've always reached a real person when needed. Thank you. Please call me. - Brenda C.

I am disappointed with Citibank. In August, I was approved for an AA Advantage promotion offering 0% on purchases for a year. I used the card assuming I was under the promotion, but now I am informed otherwise. Citibank representatives say the offer doesn't exist, yet I have a mail invitation that I acted upon. Suddenly, with the November statement, I am being charged interest. After 20 years of loyalty and multiple cards with Citibank, I am shocked to feel misled by what seems like a false promotion. I plan to stop using this card and warn others against it.

I recently had my regular checking account compromised and was issued a new bank account number. I have an old Citibank Account that I'd like to update with a new external transfer account number, but I've been struggling with automated menus for an hour. I really need to speak to a live person who can assist me with this process. If I can't get through to someone, I might have to close this account that I've had for a long time. I just need to have a conversation with a customer service representative. Thank you. - Elisabeth H.

I signed up for auto payment with Sunoco on October 23, but the payment never went through. When I called for information, I encountered an automated system with various options, which was challenging for my wife and me as we both have hearing impairments. We had difficulty understanding the customer service representative who kept repeating the same information, leading to frustration and late fees due to miscommunication. We requested a fluent English speaker and, after a brief wait, ended up speaking to the same representative. Despite the challenges, we managed to address the issue. I hope for improved communication methods between customers and customer service in the future. Thank you, Lyle P. Labarr Sr.

I have been trying to resolve a dispute and fraud claim concerning my timeshare in Cancun since last year. The salesperson forged my signature to upgrade without my consent, resulting in unauthorized charges to my credit card. This has caused financial strain as I did not approve of these transactions. After obtaining a copy of the forged upgrade with a misspelled last name that does not match my signature, I have sought assistance from the US government without success. I am reaching out for help as I continue to struggle to reclaim the funds that were wrongly taken from me.